Stratstone Reviews 

First class and prompt service from a friendly and helpful staff.

⭐️ 1 STAR – I WOULD BE VERY CAREFUL BUYING A USED VEHICLE FROM STRATSTONE SELECT BRACKNELL

I purchased a £49,990 Porsche Cayenne and reported steering problems within 5 DAYS. I formally rejected the vehicle on DAY 6.

One thing I found particularly concerning: I was told directly by the Dealer Principal that Stratstone Select Bracknell does not carry out its own pre-delivery inspections – these are outsourced to a third party. Having previously worked in car sales and as a service manager, I find it astonishing that a dealership selling vehicles at this level is effectively relying on somebody else’s inspection before handing a car to a customer.

After rejecting the Porsche, I asked Douglas on 12 separate occasions for the vehicle to be collected.

TWELVE requests. It wasn’t collected.

I eventually paid for my own independent Porsche specialist inspection. They reproduced the vehicle pulling left and found low coolant, burning antifreeze, a leaking water pump, coolant entering the vacuum system, associated valve damage and abnormal cooling-fan operation.

The vehicle was eventually collected after the matter escalated to Dealer Principal level.

Most importantly, STRATSTONE’S OWN TECHNICIANS HAVE NOW IDENTIFIED WHEEL-ALIGNMENT CONCERNS AND “EVIDENCE CONSISTENT WITH THE COOLANT LEAK” identified by my independent specialist.

Yet my rejection is STILL under consideration.

I’m now told further assessment requires Porsche-specific equipment/calibration processes not available at their own site.

I’ve also been left without any courtesy/replacement vehicle, despite relying on a car to travel approximately 20 miles each way to run my business. I’ve had to arrange alternative transport myself.

So, in summary:

Problems reported within 5 days.
Rejected on day 6.
12 requests for collection.
Independent specialist identifies significant faults.
Stratstone’s own technicians subsequently identify alignment concerns and evidence consistent with the coolant leak.
No courtesy car.
Still no decision.

Zopa is now involved at senior complaints level.

My issue isn’t simply that a used car developed a problem. It’s how I’ve been treated after reporting significant problems almost immediately after spending nearly £50,000.

I have retained the emails, specialist report, photographs, videos and documentation supporting everything above.

I WOULD BE VERY CAREFUL BEFORE BUYING A USED VEHICLE FROM HERE.

Audi Bolton's aftercare of your vehicle and issues that arise is appalling! The car we got had a cracked windscreen which we noticed when we got the car home & notified them the following day they refused to replace the windscreen saying it wasn't there issue as it wasn't an MOT failure which is will be in the winter, we had overspray on the vehicle, we paid for ceramic coating prior to pick up which i quizzed due to there being tar spatters on the vehicle when we collected they reassured me it had they had to use tar & glue removal to sort it so the vehicle musnt have been prepped correctly, we bought the car blind as it was at the Liverpool dealers & was guaranteed that the car would be sorted and any issues would be rectified & this hasn't

Great service made to feel welcome and a really nice none pushy salesman who couldn’t be more helpful

Not a proper handover at this dealership (especially a franchised Audi one) this should routinely include confirming insurance is in place, arranging or confirming vehicle tax, and correctly processing the V5C/change of keeper so the new owner can tax and drive legally. Tax does not transfer with the vehicle — it is cancelled for the previous keeper and the new keeper must tax it (or SORN it) before using public roads.

Tax was transferred with the car (which it shouldn't of been) which expired on the 30th June 2026 and V5 was not updated to reflect new owner also feedback off Sean Holburt unacceptable and not resolving the issue.

Now the car is off the road for up to 4 weeks while the DVLA write to the prevoius owner and wait for a response before issueing a V5 to allow us to tax the vehicle.

Brian Kennedy from Mercedes Giffnock went above and beyond to help me find the car I wanted. He made the whole process so clear and straightforward and took a lot of the stress of buying a new car away. I cannot recommend Brian enough!

Had a totally amazing customer experience!

Joe Mitchell was my service advisor and looked after me very well.

My car was booked in to investigate a fault light / warning message…

At the beginning, I was introduced to the technician where we discussed my car’s issue. He then worked on my car in the Direct Dialogue Bay (a single glass enclosed service bay next to the service reception).

Once the work had been completed, I was invited into the Direct Dialogue Bay to discuss what work had been completed. Where I was also offered a look around the underside of my car, which I accepted. It was really great to see that everything is was in good order.

Both Joe and the service technician were great guys, and a pleasure to meet.

Have used this dealership for more than 20 years and during last 5-6 years something has changed. Most of the staff I interact with are really miserable and never smile. Something is wrong at this dealership. Dropped of vehicle for service work, no call back, no update, kept my car for 5 days for a 1 day software update. I am having to call them to ask what is going on. chased several times and was promised an update, no response until I got someone who helped. I could name people but won't waste anymore time.

As mentioned at the start in the previous page , car was very well serviced and cleaned which is very much appreciated. It was picked and delivered o time.

Poor service

Had a car off them for 3 days the belt snapped went in for work they left the engine bay a mess and to top it off ive open the bonnet to find nuts and bolts left by my windscreen

Avril in Service was again great,kept me informed as to the progress of our service.

Staff (and Lucy (?) in particular) were very helpful & friendly and I was updated regularly.

Disappointed with my experience at Audi Warrington, recall appt was rescheduled 5 times for my airbag to be replaced. I was outside the building waiting for my appointment at 8am, at 7:57am on the same day I get a call to say it has been rescheduled! 5 mornings taken off work and each time I rebooked I was reassured the work had been taking place on other vehicles. More communication required between teams so false information is not promised to customers!

Everything was carried out to my satisfaction, and staff were friendly and helpful

Welcoming, comfortable waiting area , and quick service with good aftercare report

All staff are very friendly and helpful and I would highly recommend Manchester Audi

Good customer service and good experience. thank you Matthew