Stratstone Reviews 

A pleasant experience.

Kamran was a very patience manager and tried his best to give us best experience.

The sales/service person we dealt with was great 5 stars. The service on the car was not so great. Wipers still blocked

⚠️⚠️⚠️ SERIOUS CONCERNS

Benjamin, or Ben, the manager at BMW Harrogate, left me in tears and completely shaken. Honestly, the way the entire conversation unfolded felt like psychological torture, as if he was trying to break me down as a person.

I was sitting in the waiting area expecting to speak to the manager. Ben then asked me to go into a private room with him. The door was closed, there was no CCTV, and nobody else was present.
At the time, I didn’t think much of it, but afterwards, I kept pondering why I was taken into that room in the first place, especially after I had already raised serious concerns in my emails.
Once inside, the atmosphere changed dramatically. Ben appeared really unhappy about what I had written, and his tone grew more and more aggressive.
What truly distressed me was that I felt he kept twisting my words. I would explain my meaning, only for him to reinterpret it completely differently and question me about something I had never said.
I kept saying, “No, that’s not what I said. That’s not what I meant.” But the cycle continued.

I honestly felt like I was being pushed and provoked until I became upset. It felt like psychological manipulation. I was defending myself against accusations I hadn’t made.
For me, this was more than an argument. It felt like psychological and emotional torture. I felt as if I was being broken down as a person and my character was being attacked.

I ended up crying. I was so overwhelmed that I genuinely just wanted to leave that room.
He kept saying he would leave, and when I told him that his manner was abusive and insulting, he responded, “I’m fine with that. It’s fine, I’m fine with that.”

I couldn’t believe what I was experiencing. I came there as a customer to discuss serious concerns about my car, not to be spoken to or treated in this manner.
When I left, I was completely shaken, and even hours later, I was still physically trembling.

I’ve spoken to my sister and two close friends about what happened, and they were genuinely shocked when I told them.
I really wish there had been CCTV in that room, because I’d want someone else to see exactly how that conversation went and how I was spoken to.

And I keep thinking about that private room.
There was an open area on the left side of BMW, separate from the waiting area, with tables where we could have had our discussion.
So why was I taken into a closed room? Why was there no CCTV? And why was nobody else present?

I find that very concerning.
I went there as a customer to raise genuine concerns. I never expected to leave feeling as if I had been subjected to psychological torture and completely broken down.

I’ve never been treated or heard anyone else treated like this by a manager before, and I still can’t believe this happened at BMW Harrogate.

Very efficient service and pleasant staff. Quiet, comfortable lounge and regular updates on progress. Excellent experience overall.

Attentive staff and good facilities, just let down by the waiting time. 2.5hrs for an MOT defeats the purpose of booking a time slot

Poor aftercare.

Quick and efficient

Great customer service kept informed at all times special reference to Ashleigh Dickens at Stratstone Land Rover Jaguar Birmingham

It was all about the personality of Alam. You tend to buy from people you like

Great service, professional and efficient cutter care

Dropped my car off for a service and was very pleased with the service I received from the dealership. Drove off with a washed car which was really nice. Thank you guys

From start to finish
C&D driver to service advisor 👌

The way I was treated when I went to pick up my car. I was just handed my car keys and basically told to find my car. Not taken to the car to make sure it was to my satisfaction.

I was really very touched by HOW everyone at every level took the time to answer my queries led by Jody. the Store Manager at Mercedes of Wakefield, who was simply the best I’ve ever come across. The level of service was impeccable, the politeness and helpfulness of all I came in contact was impeccable. I have purchased five cars for myself in the last two years. I’ve finally found a car brand and model I’ve very happy and delighted with. I AM TRULY GRATEFUL TO JODY AT MERCEDES OF WAKEFIELD AND ALL HER STAFF. To repeat myself, “She is simply the best I have ever come across and I can’t sing her praises and that of her staff enough”. I’M TRULY VRRY GRATEFUL FOR SUCH A HELPFUL, AMAZING & LOVELY SET OF PEOPLE HAVING COME MY WAY: )

MOT quick turnaround time coffee supplied whilst waiting everyone really friendly positive experience

Good communication for visit. Courtesy car made available. Questions answered on some of functions of car

First class and prompt service from a friendly and helpful staff.

⭐️ 1 STAR – I WOULD BE VERY CAREFUL BUYING A USED VEHICLE FROM STRATSTONE SELECT BRACKNELL

I purchased a £49,990 Porsche Cayenne and reported steering problems within 5 DAYS. I formally rejected the vehicle on DAY 6.

One thing I found particularly concerning: I was told directly by the Dealer Principal that Stratstone Select Bracknell does not carry out its own pre-delivery inspections – these are outsourced to a third party. Having previously worked in car sales and as a service manager, I find it astonishing that a dealership selling vehicles at this level is effectively relying on somebody else’s inspection before handing a car to a customer.

After rejecting the Porsche, I asked Douglas on 12 separate occasions for the vehicle to be collected.

TWELVE requests. It wasn’t collected.

I eventually paid for my own independent Porsche specialist inspection. They reproduced the vehicle pulling left and found low coolant, burning antifreeze, a leaking water pump, coolant entering the vacuum system, associated valve damage and abnormal cooling-fan operation.

The vehicle was eventually collected after the matter escalated to Dealer Principal level.

Most importantly, STRATSTONE’S OWN TECHNICIANS HAVE NOW IDENTIFIED WHEEL-ALIGNMENT CONCERNS AND “EVIDENCE CONSISTENT WITH THE COOLANT LEAK” identified by my independent specialist.

Yet my rejection is STILL under consideration.

I’m now told further assessment requires Porsche-specific equipment/calibration processes not available at their own site.

I’ve also been left without any courtesy/replacement vehicle, despite relying on a car to travel approximately 20 miles each way to run my business. I’ve had to arrange alternative transport myself.

So, in summary:

Problems reported within 5 days.
Rejected on day 6.
12 requests for collection.
Independent specialist identifies significant faults.
Stratstone’s own technicians subsequently identify alignment concerns and evidence consistent with the coolant leak.
No courtesy car.
Still no decision.

Zopa is now involved at senior complaints level.

My issue isn’t simply that a used car developed a problem. It’s how I’ve been treated after reporting significant problems almost immediately after spending nearly £50,000.

I have retained the emails, specialist report, photographs, videos and documentation supporting everything above.

I WOULD BE VERY CAREFUL BEFORE BUYING A USED VEHICLE FROM HERE.