Stratstone Reviews 

Communication went very well…….. Gary was Fantastic 🚘👌

I am particularly unhappy with the way your tyre price-match policy was represented to me and then subsequently refused after the tyres had been fitted.

I dropped my car off in the morning for its MOT and service. At approximately 10am, I received a telephone call advising me that all four tyres required replacement due to wear. I was given prices for replacement tyres and was told that a decision was required almost immediately — approximately two minutes — if the tyres were to be ordered, delivered and fitted that day.

During that conversation, I specifically raised the issue of price. I was told that Stratstone operated a “price match” policy. I was told that if I found the same tyres cheaper elsewhere, the price would be matched.

This assurance materially influenced my decision to authorise the work.

When I returned to the dealership at approximately 3pm, I was informed that the replacement front and rear tyres were not the same model — Michelin Pilot Sport 5 and Michelin Primacy 5 tyres. Given the circumstances and the need to have my vehicle returned, I had little realistic option at this stage other than to continue with the work.

Importantly, I was again specifically reassured about the cost and told that Stratstone “price matched”. Indeed, I was actively encouraged by your staff to use the time while the tyres were being fitted to search for cheaper comparable prices.

I therefore did exactly what your staff suggested.

When the final bill was presented, I showed your staff the cheaper prices I had found. Only at this point, after the tyres had been fitted and I was committed to the transaction, was I told that Stratstone would NOT honour the price match because reducing the tyre prices any further would mean that Stratstone would not cover its costs.

I find this completely unacceptable.

I have subsequently looked at Stratstone’s published information. Your website advertises competitive tyre pricing, and elsewhere Stratstone publishes detailed terms and eligibility criteria where particular price-match guarantees are subject to restrictions.

If the tyre price-match assurance given to me was similarly subject to exclusions, minimum margins, restrictions on qualifying suppliers or any other conditions, those conditions should have been explained to me BEFORE I authorised the purchase and fitting of four tyres.

I was not told that the promise meant “we will price match unless the matched price is too low for us”. Had that qualification been made clear at 10am, I could have made an informed decision about whether to purchase the tyres from Stratstone or source them elsewhere.

Instead, on two separate occasions I was given an unequivocal assurance that Stratstone would price match. On the second occasion, I was actually encouraged to find cheaper prices while the tyres were being fitted.

To refuse that assurance only after the tyres had been fitted, on the basis that honouring it would make the transaction insufficiently profitable, is in my view seriously misleading.

As a buyer we can go to any Mercedes Dealership, they all sell the same product at a similar price, the difference is the salesperson who you deal with.

I have bought numerous new cars and it made a refreshing change to deal with someone like Arnas Paulauskas

His attention to detail and to making sure that the whole experience went well from start to finish was great.

Should we find ourselves buying another Mercedes, I would definitely use Arnas!

The negotiations to purchase the vehicle were conducted professionally. Despite the considerable amount of paperwork/documentation to be completed the staff carried out their duties competently.

Extortionate parts & labour prices, only to be told they will price match if I can find it cheaper. Scare tactics used when car failed its MOT. Incorrect information given. Waited over 2 hours for a pre-booked while you wait MOT appointment. No showroom.

Friendly efficient service

Very efficient service from time of booking to the drop off and picking the vehicle back up.
Well done

Romano Gasparro is his best seller for the Audi

Very satisfied with the service provided.

Serious lack of communication with customer followed by promised subsequent contact to essentially make amends never actually happening!

We have bought 3 Audis from Audi Liverpool. Whilst I have always had good service from the service department (though I have had to chase and follow up several times), my partner has had terrible service - the last time he just had a guy flick his head up by way of asking 'what do you want' when he dropped his car off for fixing. Clearly a non verbal day. The sales department leaves much to be desired however. Lots of people in suits milling about and receptionists sat at the desk but in all the times I have been in there, never an acknowledgement - even from a maturer male who sold us our last car and just looked through us rather than saying hello. I know 2 others who have both said Audi Liverpool service is terrible and deal with the Southport dealer as a result. Given they are selling cars in a very competitive market with fierce Chinese competition, I feel their sales team are extremely complacent - bordering on rude. What the heck are they all doing in there just talking amongst themselves???

Very friendly and professional, exactly as quoted price and completed on time.

As always a very professional and efficient service and experience.

I am pleased with everything

Sales were very easy to talk to didn’t hurry me answered any questions I had, arranged to get a camera fitted as the car I chose didn’t have one.

Excellent service from Max. Couldn’t be more helpful.

We have an electric Taycan that completely stopped working, no power to it at all. We rang Porsche to see if they could assist, but because we didn't have Porsche Assist, there was nothing they could do to help us. We have AA cover, they arrived, but because there was no electric to the car, they were nervous about moving it and damaging it. We tried to ring Porsche, the AA did, but we got no call back or support whatsoever.

We finally go the car to the garage on the Thursday, by Friday late afternoon we had received no call back with any update. When I did rang it took forever to get through, and then when we did get through, the person I spoke to didn't know what was going on. I asked for a call back, it didn't happen and then they had my car all weekend.

Finally picked it up Monday, got it home and it broke again. Rang Porsche, we have to get the aa out again and do it all again.

For a prestige company, this doesn't feel very professional?

Mercedes Warranty (17 days without a car or the offer of a courtesy car) - There seems to be 3 parts to the claim process. Hamilton Garage (Good) who offer the requirements to the Mercedes Claim team . The Mercedes claim team (Poor) (middle man, who don't seem to be contactable by the customer) and the Main Mercedes Warranty team (Excellent). I had 2 parts failed, one passed through warranty and the other wasn't. This was a spring which had been previously replaced. I challenged this with the garage and they chased the Mercedes claim team. The claim team responded to the garage on the 2/9/26 again saying the spring (estimated £700) wasn't being covered. I called the garage 2/9/26 chasing the repairs up to be told that the Mercedes claim team had written back on Sept 2nd to say that the claim had been refused. I subsequently call the Mercedes Warranty team to ask why? To be told they hadn't refused the claim and that they had told the Mercedes claim team that they should have claimed the works for the spring using the Mercedes parts warranty. I wasn't impressed! The garage did apologise. I've summarised but overall from the Mercedes claim team (middle man) this is not acceptable. Duration 19/8/26 to the 4/9/26