Sunwing Reviews 

Could not get reservation to eat at restaurants at bourganvill in laroma

We had a horrible experience on our last vacation with sunwing
Hotel was raged 4.5 stars and it was definitely not.
We complained daily.
I reached out to sunwing and they said they looked into it and no other complaints were put in. We were travelling with others and we know we all complained and voiced our concerns. They will not listen or respond to phone calls or emails
Terrible customer service

Avoid this company if you value your privacy and safety.

Stole money. Purchased upgraded seats in a 2x2 configuration for 120 per seat ... they change the plane to not have these seats and now am sitting in a regular 3x3. Will not refund the money as we sat in our assigned seat. No one is paying 120 per seat for economy

I wouldn’t give them any stars, but they don’t offer none.
Tried booking a vacation with “Sunwings” as I have a voucher for $500 that I had to use and called for about 4 months, they keep telling me the schedule isn’t out yet.

I ended up booking myself through the Riu Antilles plus booked my own flight with WestJet…I did loose my $500 voucher…stay away from “Sunwings”!

I booked a vacation package through Sunwing and experienced numerous issues during my stay at the resort, including concerns about room conditions, service, cleanliness, and illness affecting members of my group.

After returning home, I submitted a detailed complaint to Sunwing, expecting a fair and impartial review. Instead, my complaint was rejected, and my subsequent appeal was also denied. Sunwing's position was that there was insufficient evidence because the issues had not been formally logged with the resort during the stay.

What disappointed me most was not only the vacation experience itself, but Sunwing's handling of the complaint. It appeared that the company relied entirely on the resort's statements while giving little weight to the customer's account. As a customer who spent thousands of dollars on a vacation package, I expected my concerns to be taken seriously and investigated objectively.

Based on my experience, Sunwing's post-travel customer service fell well below my expectations. When problems arise, customers need to feel that their concerns will be fairly reviewed. Unfortunately, that was not my experience.

I will be much more cautious before booking with Sunwing again.

Very disappointing experience with Sunwing Airlines in December 2025.
Upon arrival, my name was not on the airport transfer list, and I was treated dismissively by the Sunwing representative at the airport. Things became worse at the hotel, where Sunwing had failed to properly secure my reservation, leaving the hotel staff without any record of my booking. As a result, I did not access my room until after 1 a.m., exhausted, hungry, and stressed after a long day of travel.
I also experienced issues with an excursion booking, where I was not picked up as scheduled. The hotel staff themselves were professional and respectful throughout the situation, and I have no complaints about them.
The only person who consistently showed genuine empathy and excellent customer service was Peggy. She was understanding, professional, and truly helpful during a very difficult experience.
I submitted an delayed appeal on April 14, 2026, explaining that I had been unwell and could provide medical documentation upon request, but I have not received any response.
Overall, Sunwing has shown very little accountability for the multiple issues that negatively affected my vacation.

I had booked a vacation with Sunwing using about $2400 in Westjet points. The rep that I had booked with told me that a refund could be issued in the same form of payment. A day or two went by, plans changed, I called to have my Westjet points re-instated per my conversation with the Sunwing rep.

It turns out that because I paid extra for a "worry free" cancellation policy, I could only have my Westjet points refunded in the form of Sunwing vouchers.

So now we're stuck with $2300 worth of Sunwing vouchers, which are pretty useless to us, despite being told that we would be refunded via Westjet points.

We're trying to book certain destinations at certain times, when work allows for some travel, and we can't book anything we were interested in. Prices are now through the roof so the useless vouchers are even more useless.

It'slike they've trapped us and don't really care that they've really screwed us over. Their only response is to refer us to the "terms and conditions" regardless of what you had been told by THEIR OWN PEOPLE.

I fly Westjet a lot for business but, that's going to change. If Westjet can't get their bargain basement counterpart to offer the same value, I won't be dealing with them further either.

Sunwing package to Rui Santa Fe, Los Cabos, Mex., Feb 28/Mar07,2026. Checked out approx. 11am. When it's time to leave the resort, we find the manager & his assistant are holding our luggage hostage. They insist the television is broken (turns out it is not- JUST requires a system reset because of signal loss). BUT the manager forces us to pay for the tv ($1000.00 + CAN$) because he was negligent in performing his job. Instead of troubleshooting the signal loss, he insists the tv is broken. His incompetence  as a manger should not be passed on to a guest. We did not break the tv; we were not even aware the tv was not functioning, which we had explained to him.  An internet search of a black screen with a small white box in bottom right hand corner explains how to do a simple total reset: unplug both electrical and signal input from the unit, wait, reconnect and a complete reset is done.  Therefore, I should get a total reimbursement for this expense as it was a false charge, based on poor judgement and bad decision making on the part of the manager (Arn.....). The fact that the manager did not perform this simple signal reset task, proves the incompetence of both  himself and maintenance staff.  I expect better treatment  from a reputable hotel chain like RUI Hotels.  Does this happen  all the time or was he abusing his managerial position to cheat a senior guest like myself? Reconsider your decision to book at the Rui Santa Fe, Los Cabos, Mex, or  else: BEWARE of possible negligence on their part which could cost you a lot as it has me.  This hotel should refund me the full amount by reversing the full charge. 
E. Clarke

Customer service is a zero. once they have your money good luck.
booked Rui palace and found out there are 2 Rui Palace 10 minutes from each other. One is Rui Palace Maya riviera and the other is Rui Palace Mexico. Tried to move resurvation to Rui Palace Maya riviera and got ZERO help from Sunwing. I should have known better than to book with this useless organization.
I have renamed it to SADWING.

I recently booked a vacation package through Sunwing, staying at the RIU Palace Punta Cana, and unfortunately my experience was significantly impacted by a security issue during the trip.

While the booking process and flights were smooth, an incident occurred at the resort where my wallet was clearly tampered with and cash went missing from my room. This understandably raised serious concerns about safety and security. The hotel management has acknowledged the situation and is currently investigating, and I appreciate that it is being taken seriously so far.

That said, this situation has had a major impact on what was supposed to be a relaxing vacation. When booking through a package provider like Sunwing, there is an expectation that partner resorts meet a certain standard of safety and trust. Incidents like this undermine that confidence.

I am currently awaiting the outcome of the investigation and hope that Sunwing will stand behind their customers and ensure a fair resolution. I will update this review based on how the situation is handled.

At this stage, while there were positives in terms of logistics, the overall experience has been overshadowed by this issue.

Mon voyages etait le 31 Décembre et le 30 Décembre Sunwing a canceler mon vol, on est maintenant le 30 Mars et toujours aucune nouvelles de Sunwing pour un remboursement.

We booked a full vacation package through Sunwing, with flights operated by WestJet, and had an extremely frustrating experience.

Our outbound flight was cancelled the day of travel and rebooked to the following day, resulting in a delay of over 24 hours and a significant loss of our prepaid vacation time. We lost approximately 26.5 hours out of a 155-hour trip — a meaningful portion of what we paid for.

What made the situation worse was the complete lack of accountability. Sunwing directed us to WestJet, while WestJet pointed us back to Sunwing. As a customer, it should not be our responsibility to navigate internal partnerships to get answers or resolution.

This was not a minor inconvenience — it materially impacted our trip. If you’re booking a vacation package, be aware that in the event of disruptions, getting clear answers and fair compensation may be far more difficult than expected.

We booked an all inclusive vacation through Sunwing with WestJet as the airline. I paid for exit row seats ($105 each x 2) and at 8am the morning of the flight was informed via email that the WestJet changed their aircraft. What I did not know until we got onto the plane was that we no longer had exit row seats. I wasn't going to be a jerk to the airline staff so I took the seat they gave to me without a fuss (since the exit rows were taken, interestingly enough by off duty airline staff). I contacted WestJet the very next day, they replied quickly confirming that I did not receive exit row seats but informed me that since I paid through Sunwing I would have to contact them for compensation. I reached out to Sunwing and now over 3 weeks after my submission they are telling me I have to submit two separate claims (as we had two booking numbers) and provide a copy of my boarding pass. I don't have a copy of my boarding pass for a trip I took weeks ago. I will have to contact my credit card to request a refund.

Mu husband and I arrived in Puerto Vallarta on Feb 13 on Westjet flight 2806 from Ottawa arriving around 3 pm. The luggage was delayed by over 30 min but that was not the fault of Nexus. As we exited the airport there was a throng of people holding up transportation signs but no one from Nexus could be seen. We had travelled to PV before so we knew the buses should be parked beyond this crowd of people but if it was your first time it would have been very anxiety provoking. You wouldn't know where to go. We made our way to the parked buses and there was complete chaos. Tourists all jockeying on the small sidewalk with big pieces of luggage and no one knowing which bus to take. No Nexus staff were holding up signs directing the crowd. The buses had the hotels written on their windshields and we found the Riu Vallarta hotel but we couldn't get on it as it was only for people from Saskatoon I believe. So we stood and we stood for over an hour until someone ordered mini vans for us . We all piled in and got to the hotel around 5 pm exhausted. The organization was so poor. I have travelled Sunwing to Vallarta before but this chaos at the airport was the worst we have ever encountered.
The transport from the hotel on Feb 27 was smooth with no issues.

We have booked sunwing multiple times in the past and always had a good experience. This time, not so much. Poorly organized, rude staff, a package that didn’t match what we paid for. Time to look for new options

We traveled December 16–23, 2025 on a vacation package booked through Sunwing, staying at Starfish Varadero.
This vacation, originally budgeted at $2,468 CAD, ultimately cost us $4,356 due to conditions at the hotel and the need to return home four nights early.
Upon arrival, the room assigned to us was in unacceptable condition and did not reflect the photos or descriptions shown at the time of booking. We were told we needed to pay an additional USD 240 for a cleaner room. We paid this amount, only to find the replacement room still did not meet basic hygiene standards.
Throughout the stay, there were persistent hygiene issues, including concerns about food handling and cleanliness. As I was pregnant at the time, this created significant stress. I struggled to eat properly due to sanitation concerns, and instead of resting and enjoying a planned vacation, I was worried about my health and my baby’s wellbeing.
We approached the in-destination representative regarding leaving early due to these conditions. Ultimately, we had to purchase new return flights at a cost of $1,558 to return home four nights before our scheduled departure.
After returning to Canada, we entered into a complaint process beginning December 24. The matter was escalated to management review and continued for over two months.
Although Sunwing acknowledged that the hotel conditions fell below expected standards, the final resolution provided was:
• 15% of the hotel portion refunded (approximately $82 CAD)
• Non-transferable travel vouchers
We were informed that Cuban tourism regulations cap monetary refunds at 15% and that our early return was considered voluntary under the booking terms.
What feels deeply unfair is that:
• We paid extra for a cleaner room and did not receive one.
• We incurred significant additional airfare costs.
• The misalignment between advertised photos and actual conditions was not meaningfully addressed.
• The offered compensation does not reflect the financial loss or the stress experienced during pregnancy.
I am sharing this documented experience, so that future travelers can make informed decisions and understand how post-travel complaints may ultimately be resolved.

Don’t book with sunwing. They don’t review or make sure the places their advertising are legit. I stayed in Mexico at a COMPLETELY falsely advertised “resort” and sunwing did little to nothing to help us with this once we returned. We were basically told too bad so sad. Took WEEKS to even get responses. This company doesn’t care about you or your experience. They care about your money. Do yourself a favour and find someone who cares about what they Stand behind.

We went to Cuba on Sunwing tours. It was the worst holiday I’ve ever been on in my life and I’ve been a lot of places. The only thing good was the beaches were beautiful. The food was slop. I wouldn’t feed it to my dog. People were friendly rooms were disgusting, mouldy bathtubs curtains hanging on the window with two hooks instead of 20 door didn’t open all in all it was the worst vacation I’ve ever had I think sun life wing sun wing should be looking into some of the hotels that they’re sending people to and now I had to come home a week early and now I have to fill out a form 72 hours later that might be denied. I want my refund and I will go to no ends to get it.

C’était mon premier voyage avec mon frère autiste et par mégarde, il a oublier son passeport dans sa valise qu’on a mis sur le carousel pour l’envoyer dans l’avion. Nous avons informer l’agent WestJet à l’avance de l’embarquement et il nous a dit que s’ils trouvaient le bagage avant la fin de l’embarquement il n’y aurait pas de problème et que nous allions pouvoir prendre notre vol. Nous voyions par la fenêtre qu’ils avaient trouver son bagage assez rapidement alors nous étions heureux. Mais par la suite l’agent nous a dit que nous n’allions pas pouvoir prendre notre vol. J’ai du faire plusieurs appel auprès de Sunwing et WestJet, les deux compagnies ne m’ont à peine aider. J’ai du trouver un autre vol avec Air Canada pour le lendemain. C’est le pire service client que j’ai eu, aucune aide. Pr la suite j’ai essayé d’avoir un remboursement pour les frais et taxes sur le vol que je n’ai pas pu prendre, c’était affreux comme service, j’appelais chez sunwing ils me disaient d’appeler WestJet et il se lançais la balle. TRÈS DIFFICILE D’AVOIR DU SUPPORT. JE NE RECOMMANDE AUCUNEMENT SUNWING NI WESTJET. JE NE FERAIS PLUS JAMAIS AFFAIRE AVEC EUX. En plus les hôtesse de l’air ainsi que les agents présent à l’aéroport et ceux au téléphone étaient toujours super bêtes C’est à savoir que j’ai déjà voyagé avec air transat et Air Canada et j’avais toujours un super service.