SUPER HOME CENTER LUCK OF RELIABLILITY
Although Super Home Center is one of the largest stores in Cyprus, my experience with its customer service and after-sales support was very disappointing.
Approximately four months after installing a kitchen mixer purchased from the store, we discovered that it was not functioning properly. Our plumber removed the mixer and returned it to Store, with the expectation that it would be inspected and replaced under the product guarantee. However, no replacement was provided, and we were forced to purchase a new mixer ourselves.
Two months later, we received a message thanking us that we had collected the item from the Store. How ever we had not. When we visited and requested confirmation that the product had been returned or repaired, staff were unable to locate it. It became clear that the mixer was missing.
For products that come with a guarantee or may require replacement, customers should be able to rely on the retailer to take responsibility and provide clear, reliable support. In this case, Super Home Center did not meet those expectations. The lack of communication, failure to provide a replacement, and inability to locate the returned product raise serious concerns about the company’s reliability and after-sales service.