Supps R Us Reviews 60

Antwoord van Supps R Us

6 dagen geleden

Hi Josh,

We're genuinely sorry to hear that this experience has left you feeling so disappointed. We understand how frustrating it would be to believe items were missing from your order, and we apologise that we weren't able to provide the resolution you were hoping for.

After you contacted us, we requested photos of the contents and packaging and conducted a thorough investigation with our warehouse team. Our records show that all purchased items on your order were scanned, picked, and packed before dispatch, and the shipment weight matched the expected packed weight. We also confirmed that the free creatine and T-shirt you mentioned were not included on the original order, which can be verified on your order confirmation.

While we appreciate that this doesn't change how you feel about your experience, we can only make decisions based on the evidence available to us. We certainly never intend to leave any customer feeling unheard or dissatisfied.

Thank you for taking the time to share your feedback, and we're sorry we weren't able to meet your expectations on this occasion

Supps R Us team

Antwoord van Supps R Us

12 apr 2026

Hi Fiona,

Thanks for your feedback and we’re really sorry to hear about this experience.

We’ve looked into this on our end, and we’re currently unable to locate any order or case matching these details. It’s possible this review may have been intended for another company, but if this does relate to an order with us, we’d definitely like to investigate further.

Please reach out to our customer service team with your order details so we can look into this properly and assist you.

Thank you.

Antwoord van Supps R Us

18 jan 2026

Hi Josh,

Thanks for taking the time to share your experience. We understand how concerning it would be to receive a product you’re not confident in using, and we appreciate you reaching out to us directly so we could review this.

As part of our investigation, we requested photos of the affected product and packaging so we could determine whether the issue occurred during transit. Based on the images provided, there was no visible damage to the outer satchel, tub, or lid, and both our warehouse checks and the supplier confirmed the batch seals were intact. The supplier also advised that the inner seal is pressure applied at the factory and is extremely unlikely to lift or come off during transit without visible external damage.

Easy Protection does cover damaged or lost items in transit; however, claims do require supporting evidence of transit related damage (such as photos of leakage or damage to the outer packaging). Unfortunately, without this evidence, we weren’t able to approve a replacement or refund under the protection policy.

We understand this wasn’t the outcome you were hoping for and regret that this experience left you disappointed. While we weren’t able to proceed further in this case, we do appreciate you raising the concern and sharing your feedback.

- Supps R Us

Antwoord van Supps R Us

17 nov 2025

Thank you so much for the lovely review! We're really glad your accidental stumble led you to us. 😄

Awesome to hear the team could help get everything sorted quickly.

Thanks again for the kind words. 🙏

Antwoord van Supps R Us

25 sep 2025

Hi Phil

Thanks so much for your kind words! While we’re sorry your product arrived damaged, we’re thrilled our team could resolve it quickly and make things right. Providing supportive, efficient service is what we aim for, and it means a lot to know you valued the experience. We truly appreciate your support — 10/10 customers like you make our day!

Antwoord van Supps R Us

29 aug 2025

Hi there

Thank you so much for taking the time to share your experience. We’re really glad Jaiyden and the team could step in and resolve things quickly for you. While we can’t always control manufacturer issues, we do pride ourselves on providing fast, reliable support and making sure our customers are looked after.

We appreciate your loyalty and look forward to helping you again soon.

Antwoord van Supps R Us

15 jul 2025

Hey Chris!

Thanks a ton for the awesome review! 💥 We’re so glad to hear you’re loving the range, we work hard to keep the latest and best brands on our shelves, so it’s great to know it’s hitting the mark. 🙌

Whether it’s a pre-gym boost or all-day energy, we’ve got you covered and we’ll be sure to pass the kind words on to the team too.

Can’t wait to see you again soon!

Antwoord van Supps R Us

6 jun 2025

Hi there Rachael

Thanks so much for your kind words! We're sorry to hear there was an issue initially, but we're thrilled our customer service team was able to sort it out quickly for you. We really appreciate your recommendation and support! 🧡

Antwoord van Supps R Us

20 mei 2025

Hi Kate

Thank you so much for your 5 star review! We're sorry to hear you had a hiccup at checkout, but we're so glad our team could step in and get it sorted quickly for you. We really appreciate your kind words about our customer service – it means a lot! If you ever need anything else, we're always here to help. 😊

Antwoord van Supps R Us

9 mei 2025

Hi there Marc

Thanks for your awesome review! We're thrilled to hear you scored a great deal on your first order with us. We look forward to helping you with all your supplement needs. Welcome to the Supps R Us family! 🧡

Antwoord van Supps R Us

9 mei 2025

Hi Olivia,

We really appreciate your kind words! We're sorry for the mix-up but so glad our team could quickly make it right. Thanks for highlighting our customer service. We’re always here to help! 🧡

Antwoord van Supps R Us

29 apr 2025

Hi Kumar

Thank you for the fantastic review! We're so glad to hear our customer experience team got back to you quickly, even outside of business hours. We always aim to be as responsive and helpful as possible, so it’s great to know we hit the mark.

Thanks again for your support! 🧡

Antwoord van Supps R Us

1 apr 2025

Hi Luiz, thank you for your fantastic review! ⭐⭐⭐⭐⭐ We're thrilled to hear you had a great experience and found our service fast and reliable.

Our team takes pride in delivering top notch customer service, and your kind words mean a lot to us. We appreciate your support and look forward to seeing you again! 👏🏻😊

Antwoord van Supps R Us

10 feb 2025

Hi Joel

Thank you for your feedback. We’re truly sorry to hear about your disappointment with the shipping process. We understand your expectation for express delivery and apologise for any frustration caused.

To clarify, your order was placed on the 6th of February and shipped out the same day. Our express shipping service typically takes 1-7 business days, and in this case, your order is arriving today, which is 2 business days from dispatch.

We apologise if our previous response didn’t meet your expectations, and we appreciate you bringing your concerns to our attention. Your feedback helps us improve, and we hope to provide you with a smoother experience next time.

Supps R Us Team 🧡

Antwoord van Supps R Us

16 jan 2025

Hi Kimberley

Thank you so much for your wonderful 5 star review! 🌟

We're thrilled to hear you appreciate our prompt responses, swift resolutions, and quality products. It's great to know you're enjoying our regular sales and discounts too! Your support means the world to us. 💪😊

Supps R Us 🧡

Antwoord van Supps R Us

Geüpdatet op 13 jan 2025

Hi Natalija,

Thank you for reaching out, and I’m truly sorry to hear about your experience.

We understand your concerns, and we agree that clear information is essential, especially with health products. However, it is generally the responsibility of the consumer to consult with their healthcare provider before taking any new supplements, particularly if they are on prescription medication. For this reason, we are not required to display warnings for medication interactions on our product listings.

Regarding your order, since one of the bottles has been opened, we unfortunately cannot offer a refund, as this goes against our return policy for opened products. If you have any unopened items, you are more than welcome to return them for a refund. We had responded back to your email with our returns process.

We truly apologise for any inconvenience this has caused and appreciate your understanding. Please don’t hesitate to contact us if you have further questions or concerns.

Supps R Us Team 🧡💛

Antwoord van Supps R Us

13 jan 2025

Hi Lachlan

Thank you so much for the wonderful feedback! We're so happy we could assist you in correcting your order and make the process smooth for you. It's always our goal to provide excellent customer service, and we truly appreciate your kind words. We’re looking forward to helping you again in the future! 😊

Antwoord van Supps R Us

13 jan 2025

Hi Sara

Thank you for your great review! We're so glad to hear that you had a positive experience with our customer service. We always aim to offer flexible solutions to our customers, and we're thrilled that you were satisfied with the prompt response. We look forward to seeing you again soon! 😊👍

Antwoord van Supps R Us

13 jan 2025

Hi Mohamed,

Thank you for sharing your concerns, and as we mentioned in our email communication, we haven’t received any similar feedback regarding the BSN Syntha 6 Edge 1.7kg / Vanilla Milkshake, nor have there been any changes to the formula.

We understand that individual preferences and tolerances can vary, which could explain the difference in your experience. However, as the product itself is not defective and meets the usual standards, we are unable to offer compensation or replacements in this case.

We genuinely apologise for any inconvenience this may have caused and appreciate your understanding.

Supps R Us Team 🧡💛

Antwoord van Supps R Us

13 jan 2025

Hi there Kim

Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you quickly and provide you with the support you needed. We really appreciate your trust in us for your supplement needs, and we're excited to continue seeing you in the future! 😊🧡