Suryahotels Reviews 

Dukes Head Kings Lynn. Impossible to get in contact with them and we only wanted to book a weekend at the hotel, Rooms were available but the central booking line was unattended and the hotel direct line was again unmanned and no answer. So did not bother. It is really hard to do business with such a retrograde company like this. I don't expect any response as no one ekse has had one

I had a horrible experience with the dining team and was discriminated. The manager was never available and did not respond to my email when I made a complaint

I need to advise that you must avoid the Surya Hotel Group at all costs. We did not stay at the Dragonfly Hotel due to the illness of a friend we were hoping to visit. We tried to postpone our booking, but the hotel refused our request. They were adamant the no-refund, no date change policy would be enforced regardless of your personal circumstances. We even tried to change dates through Booking.com, but unfortunately the booking staff failed to change the hotel managers firm decision. We have now accepted the fact the hotel will not accommodate our reasonable request for date flexibility. We are very disappointed and hope we can help others to avoid the mistake we made. We will eventually return to Colchester, but we will book with a hotel chain with customer service we can rely on. Please stay away from this hotel group. We have lost £127!!!!!

I am well travelled and spend 2-3 days most weeks in Hotels arond the UK. In March 2023 I stayed at Old Mill Hotel in Sudbury. A previous visit several months prior took 6 weeks for a £25 deposit refund which I had to pay on checking in despite pre booking and payment via company. Despite complaints this time and assurances of refund within days of checking out it has now been 18 days and still no refund. Shocking treatment by hotel management. I have informed my company to select other hotel when next in area. Simply inconvenient and questionable practise.

Phone not working whole time we were there, bering in mind husband has disabilities, reception staff need to get their act together some dont know what they are doing, hotel supposed to be eco friendly, on arrival our room was lovely and warm but window wide open!! And don't get me onto the parking situation, never go there again

Charging my car incurred a £100 parking fine. The hotel has a Tesla charging area located in the car park. I stopped to charge and a couple of weeks later received a parking penalty notice. I saw from other people caught in this loophole (on Trip Advisor) that by contacting the hotel they may help with the appeal. I left two phone messages on the accounts ansaphone for the manager to call and used the contact form on the website but received no call back.

I suspect there were signs but I visited at night and did not see them.

Absolutely shocking service. Every customer has the right to complain if it is not upto standard. Wrote an email and got a shocking email back from the F and B operations manager at the hogs back hotel. Not only did she patronise us by saying crap standard food was

due to a different brand but when I got a call back after a request. She interrupted me and went on to which I just listened to. After her finishing i then said will you allow me to finish and again she interrupted. I asked who her ceo was and I asked if calls are recorded which she said no. She then told me I knew nothing and don’t know everything and then hung up on me. Well if this is the attitude from her that the ceo encourages then who would want to stay at this venue. Shocking shocking shocking ….. hotel should not even have 1 star never mind 3. Research hotels has nice views in all pictures , get there and you get view of car park!!! Total shambles!!!!
This is reply I got to an email.

False allegations

Thank you for your email, I appreciate you were unhappy with the response in relation to your previous stay at the Hogs Back hotel and the subsequent telephone call did not go well. Surya hotels will not tolerate any verbal abuse to a team member your shouting and bullying behaviour which was heard by all members of the team located in our sales office is totally unacceptable. With this in mind we have cancelled all future bookings & refunded any prepayments for any pre-booked services – you are no longer welcome at any Surya Hotel.

This is not a decision we make lightly, as a Hotel company we value our guests & strive to offer good service. I accept occasionally we may get it wrong however we learn from those mistakes to ensure our future service is better for all guests.

Regards

Customer Relations – Surya Hotels

But the accusations made by yourself are false can you provide me with the evidence??

And another response below

Hi Mark

Please do not correspond with him any more if tries to contact us again . What you have said in your email is fine but we are not going to communicate with him any further and that goes for any member of the team. If he wants to talk to anyone he’s already got PLK’s email address alternatively he can contact customer relations. He and his wife are both completely deluded and Ray has already advised me that if either of them should turn up at the hotel the police are to be called to have them removed.

Why do we have to deal with these people🥴

Regards
Tim

There you go people this is what they think of customers !!! Be warned if you stay there!

Hoghs back hotel Surrey-

They are in with the con company called Civil Enforcement Limited.Will not answer their messages or pick up a phone!!!Worst customer service I've ever experienced.DO NOT STAY THERE!
Mattress protectors dirty,bathroom floors grubby and no towels in Spa side,told to go back in room to get some of my own lol,Surya Hotels!!!Sort out your customer service,seriously it's non existent!!

!!!!DO NOT EVER GO HERE!!!!
DRAGONFLY KINGS LYNN
They have a scam going where you use the superchargers and you get a £100 parking fine in the post, and yes, that's even if you buy food and drink there.

I have recently returned from a 4 night stay at the Dragonfly Hotel, Kings lynn, while attending a family wedding.
From the minute we arrived at the hotel, the reception staff were very unhelpful, simply pointing us to an automatic check-in console, no help or assistance offered. No advance warning was given that our room would not be serviced during our stay and that clean towels, clean cups, coffee etc. and toilet rolls would not be provided. Complained twice, two nights running, to the same member of staff who did provide towels, however he said that he would inform housekeeping and did not know of any company policy regarding the fact that rooms are not being serviced. On the third night of our stay I approached the only member of staff that i could find, she was working behind the bar, I asked who was in charge, her reply was...'I suppose that must be me', she went onto inform me that the rooms are not serviced and this is what I would get if I was staying at a Premier Inn.
The hotel offer is very basic and definitely does not deserve its 3 Star rating. Other complaints and obsevations from the dangerous over heating hair dryer, dirty bath, dirty carpet in room, no heating in the restaurant or communual areas take this hotel back into the dark ages of hospitality. I would not recommend anyone, looking for a hotel in Kings Lynn, to choose the Dragonfly.