Sweaty Betty Reviews 

Charlotte from customer service has been very helpful and resolved my order problem in a timely manner.

Terrible customer service in relation to a faulted top. Still waiting for a resolution after 2 weeks. Alleged Premium brands with sub standard customer service

Absolutely lovely team helped me when I needed!

Worst experience ever…got in touch with them after two weeks of waiting of my order….was waiting an hour on their web chat and after that I was cut of after ,,Hi” than i was transferred to someone and for this I was waiting again but i just give up…and at the end I emailed them….no respond…and final their return money without any communication…never again…

Keill was very helpful in providing answers to my questions. SB is a great brand, I know if I buy a product I will be happy, it looks good and lasts a long time. SB are also very generous with their discounts and sales.

I placed an order 26th June and received an email on 29th June saying the order was waiting to be picked up by the courier since then I have had no update. I tried contacting customer service through the bot and was waiting ages to be transferred to someone which never happened. I then raised a ticket and having to wait 7 days for a response. Have been checking the tracking and ticket daily but have received no update. I have ordered from Sweaty Betty many times over the years and have always received my orders quickly but this has been ridiculous and the lead time for a response is not acceptable

I made an order on 2.7.26. I received text on 5.7.26 saying order delayed . This was supposed to be a click and collect order from Waitrose. I then received a message on 6,7,26 saying delayed . Since then I have had no communication at all . I have sent an email and have had no response from customer services and spent hours on chat awaiting to be transferred to customer services at Chat Bot cant resolve . I am really disappointed with service which is a shame as I like the products .

I ordered some running shorts for my daughter's birthday on 28th June.It had an incorrect postcode CH39EH and should be CH39HD.Evri are withholding
the parcel.I contacted Sweaty Betty 4th July asking them to resend or provide me with a refund but they have not replied.Order no.is UKO9471530.My daughter's birthday has now passed.Customer service is appalling.

Great response and resolved issue

The ladies working in the store were really friendly, helpful and knowledgeable. I needed a bit of kindness and they gave me that that day.
In the end the length I needed in the chinos were not available in the store, so I bought them online in store EU01733737.

I returned several items to Sweaty Betty recently, and they've overlooked the refund for one of them. Trying to sort this out with customer service has been a real hassle. I have submitted two web forms which have gone unanswered and you bot live chat doesn't transfer to anyone. It would be great if someone from their team could reach out to help resolve this issue. Thanks in advance!

Great. Lovely clothes and great service. Really impressed with the service especially Amy on chat.

I love Sweaty Betty, but the online customer service is awful! The transferring process takes ages, and then once you take to someone the process takes forever! 30 minutes to transfer to someone who then takes 20 minutes to sort stuff. She was lively but the whole process takes forever. They're obviously talking to other people whilst talking to you.
This customer service plan is disastrous.

I’ve had many orders from Sweaty Betty but unfortunately if you have an issue they are impossible to contact. Live chat, there is no response and messaging takes 7 days to respond. When you have an order that is clearly missing there is a problem. Unfortunately using an incompetent courier like Evri also adds to the problem.

Amanda P on the assistant chat answered my query in minutes! Very helpful

I love Sweaty Betty so do not want to leave a bad review. However, I placed an order on 29th June for £75 which was delayed and supposed to be delivered on 3rd/4th July, but then I heard no more, it's just gone quiet.

They are impossible to contact, there is no phone number, and I have been trying to speak to an advisor on webchat for days but it just says transferring, then gets stuck churning for hours and never puts me through to anyone. I tried sending an email a few days ago, but that automated reply says it can take up to 7 days for a response!

I have been ordering from them for years with no issues, in fact brilliant service, so what has suddenly happened to them, as I see many other reviews saying the same thing.

I do not know how else to get in touch, and need an update on my order, I have never had any trouble with SB before, but it is ridiculous that I can't get hold of anyone, I am getting very frustrated with the lack of customer service, and need to know where ny parcel is.

So I am hoping that someone there will see this and update me on order #UK09473421 please, otherwise refund me!

Have bought from them many times with no issue. Ordered on their sale and received and email saying it was dispatched and order did not arrive, you cannot phone them, raised an issue on their website help center and have not had a response for over week, Betty the bot is bloody useless and transfers you customer services who never appear . WTF ARE YOU SUPPOSED TO Do? I guess some poor soul will have a crappy day when I have to visit their shop on Saturday…I guess this is the end of the road unless supplied by another company. What a complete shit show, I expected better

Once I got through to one of your team, my issue was resolved straight away. Amanda P was very efficient. However it took 45 minutes before I was connected with no communication as to how long it would be. This is the fourth time I’ve tried and wasted a considerable amount of time trying to connect to one of your team.

Customer service is shocking.
Held on 3 times now on the chat the last time for 37 minutes and still no reply!
Emailed 8 days ago no reply!
Good products but appalling customer service.
Employ more staff !!!!as you are loosing customers. If anyone looks at this I need help with order number UK09098345

Still waiting for my refund even though you have emailed to say you received the parcel !!!!!!!

I have contacted Sweaty Betty and had an excellent response which I’ve found very helpful! I love the products and feel the quality is way better than most other brands! Thank you especially to Amy B