Swift caravans, motorhomes & holiday homes Reviews 

Dave visited to do some repairs to our caravan. He was very knowledgeable, friendly and helpful and a really pleasant man to deal with. Went above and beyond to make sure we were happy with everything before he left. He addressed a couple of other small issues that had recently arisen, without hesitation. Thankyou very much Dave.

Swift engineer Wayne attended to a intermittent electrical fault on my Swift Monza campervan, very professional and polite, explained his thought process as he eliminated possibilities and traced the problem, contacted me prior to his visit and again after to update me on the availability of the new part required, based on my experience I would have no hesitation in recommending Swift products.

SWIFT LIVE 2025
Was looking so much to this event but ended up being disappointed on a few fronts.
Firstly on entry on Saturday 13th, I made way to have some street food as I was ready for food and drink by the time I got there. I was so disappointed to see only 4 traders (Ice Cream van, Brownie cake stall, Coffee van and a South East Asia food stall). Ended up having a coffee and then trying to find the displays. No signage saying "THIS WAY" so I followed the other people to see where they were going.
Secondly, loved a couple of the newer models (Elegance Grand 835) but in excess of £48K, and then what appeared to be an identical Bessacarr By Design 835 at £54,995, I won't be changing my 2020 Eccles X 835 anytime soon. Prices seem to be far too much.
Thirdly, I looked for a Swift Expert thinking Tech guys would be on hand but the guy I spoke to said there weren't any and my query should be directed to dealership (or my workshop service engineer) as a warranty issue. I had shown him paint blistering that had started to occur on the nearside outside wall.
I will finish on a positive (of sorts). I spoke to a Truma Rep in the building re problems i was having with my iNet not working. He stated I should download and try it with the new X App (this will be the next time I use the van). Fingers crossed.
However, looking at the new iNet X on Trumas website raised more questions that I have directed to them.
One thing I have read is that the iNet system I had installed in 2021 states that this is no longer working but I have received no notification of this. Hence email to Truma to clarify issues.
So, overall, disappointed I'm afraid Swift

We purchased a brand-new Swift Sprite 6TD Exclusive in May 2025. Within days, the faults began appearing. At first it was cupboards detaching, leaks, and electrical failures. We now have a list of 45 separate defects, including serious safety issues, warped panels, a leaking shower, heating that doesn’t work, and constant structural and finish failures.

This is not a case of “minor snagging.” It is clear evidence of poor workmanship, cheap parts, and a complete failure of quality control. Since our first inspection, a further seven new faults have appeared, showing that the caravan continues to deteriorate.

Attempting patchwork repairs cannot make up for such systemic defects. With this number and severity of faults, the van is fundamentally flawed and cannot ever be what was promised at the point of sale. We did not buy a brand-new caravan to spend months battling failures and defects — we bought it to provide a safe, reliable space for our disabled children. Instead, it has brought nothing but stress, risk, and disappointment.

We have formally demanded a full refund under the Consumer Rights Act 2015. Anything less would be unacceptable.

If you are considering buying from Swift, be warned: the build quality is shockingly poor, the materials are substandard, and the workmanship is nowhere near the standard you would expect from a brand-new product.

Andy was very helpful and polite and repaired the caravan door for us. He answered questions about other issues as well.

Andy W came to my caravan today to fix an issue with the doors. He was really pleasant and professional. He completed the job and even asked me to try the doors to make sure I was able to close them without any effort on my part. Thankyou Andy, much appreciated.

Andy W came today to fix a minor issue in our static, was polite and friendly and even cleaned before he left.

**UPDATE** The company has not reached out to me as they have said. This is a lie

Not good aftersales. Discovered the top panel on our static (all the way around it) has paint coming off it. the top panel is different to the other panels and it quite clearly is a painting fault I believe. Having first noticed it earlier in the year, with some family health issues and other ongoing issues, I delayed contacting the seller of the van but finally got around to doing so recently. We are out of the "5 year warranty" by 5 months but Swift are having nothing to do with it. Despite speaking with other caravan manufacturers (Well, ABI) who said they would still honour it if it was there's, Swift won't. It's clearly a manufacturing error but for the sake of a few months, they are refusing to assist. I can handle the fact the caravan isn't the best construction (they use poor quality parts that rust quickly, the UPVC door is too heavy for the van and has warped the hinges etc) but to significant faults like ours just a few months outside of warranty I think sums up the company. I would only buy an ABI caravan in the future.

We had a visit today from Stuart & Phill, to rectify an on going issue with staining on a bedroom wall panel.
We can only compliment the friendly, professional and efficient workmanship of these two guys.
They promised we wouldn’t even know they had been to rectify the job and they were good to their word, they left the job clean and tidy.
Excellent after sales service, from all concerned.

Mick called this morning to put both doors right he as done a brilliant job cannot thank him enough cheers

I have bought a lodge, I have had this two months, lodge is not of good quality and now needs new roof?
I have owned static caravans before and can not believe Swift really would seem not to care.
Surely there is quality control.
I want this lodge replaced, not feeling very hopeful, but roof replacement on a brand new lodge?? Not on! My chassis number is SG00043602H Swift 40x20 2 bedroom lodge.
My contact details are 07708 313267.
Swift please even the windows are bowed exterior, white marks, so many many problems with a 2025 lodge - this is terrible

Steve and Dave
Arrived and explained what the job was to be done.
They helped me unpack the van which was packed to leave the following morning.
They got on with the work and after explained what had been done and even helped me re pack the van!
A much better job fixing the lockers to the panels.
These guys are a credit to Swift top blokes!

Edit: Thank you for your response below, we have contacted you by email numerous times with full details and chassis number and you merely refer us back to our dealer, yet they also have not been able to resolve the issue. It is interesting that you appear to want to be helpful when we resort to a public forum yet when we email you merely fob us off time and time again


Buyers please be aware that Swift are superb at sales and as long as everything goes swimmingly you’ll be fine. If you have any cause to need their after sales/ warranty departments I promise you they will be nowhere to be seen. Currently chasing a warranty issue from October 24

Paul and Tony came out to check the awning on my trekker s. While there they fixed issues with my wind shield and skylight. The guys were super helpful and friendly. A wonderful service.

I requested a Swift Engineer to carry out a Warranty repair on my new Swift Caravan.
Andy W attended my van to carry out the repair.
He was very polite and very efficient.
The repair took no time at all and he carried out a thorough test before declaring the job was complete.
Well done Andy (pls give him a bonus)

Had a recall visit today from Steve & Dave.
Very professional, clean & tidy and polite.
Fixed an additional problem for me also without any hesitation.
Gave me some great advice on my Swift Carerra 184 van which I found very useful.

Had a visit from Wayne the mobile Swift engineer to fix a few problems with my camper van and i have to say he is a credit to the Swift business. He is polite, and couldn’t do enough to go over and above what he was sent to do.
Swift needs to ensure that this service continues with employee's like Wayne as its invaluable to there customer service and satisfaction.

Mike our engineer knew exactly what the issue we had with our lodge. Fixed it straight away came and explained everything to us even showed us pictures of what the issue was.

In response to Swifts response

I knew that would be your response, finally responding to emails - does not mean you have Provided support with compassion - there have been delays in responding - when we finally reached out xxxxxxxxx and xxxxxx and xxxxxx- who basically said it's not us - go to FIAT - and to have a decent service there, in May when we were left stranded in Scotland - we had to take
it to the top!!!!! HOWEVER- I did not buy a FIAT Decato - I bought a £116,000 SWIFT Kontiki - I would have expected better - as you have said below - you have been in touch with Fiat - so yes - pass the buck as quick as you can SWIFT, as well as the dealers - 3A's Carmarthen- all we asked for was support and someone to understand why we no longer want a MH that is not fit for purpose -we are yet to enjoy a proper holiday - the stress &impact on our well being is immeasurable!!!! SO anyone reading this - the quality of SWIFT is not what we expected along with their poor
attitude toward customers Im more than happy to post the emails from x snd x - then the public can reach their own conclusions regarding SWIFT and customer care - or rather lack of

Note - most of the positive reviews are regarding the technicians who come out - t fix problems !!!!!!!

Wonderful service yet again from swift, Phil the engineer was professional, polite, and knowledgeable.
Swift by name swift by nature