Swift caravans, motorhomes & holiday homes Reviews 

stuart arrived today to replace 2 toilets he done the job in a very good manor and cleaned everything up after he was finished also he is very polite and genuine guy would definitely recommend stuart to do future work

Paul and Tony fixed the recall within minute, on a very chance meeting at a service station

Thank you so much to both of you

Excellent service from Swift! Couldn’t ask for more from the team I’m delighted thank you

Quick answers to my questions and a positive outcome

Just got my kon-tiki swift back from the factory, been in for repairs. We wound like to thank all of the team at Hull for a first class job. Great communication with clare. Motorhome came back spotless. All the work was carried out under warranty. First class job. Many thanks kevin.

Reply to swift there selling dealer south Hereford Motorhomes has not replied to my emails for 18 months and as for using any Swift dealership it contacted 5 and all say the same there not interested in doing other dealers warranty work .that is swift get out when they say all faults have to be reported to selling dealer this motorhome had faults from day one of purchase parts missing either taken off by dealer as most complaints on trustpilot the Swift control from factory is as bad as it gets .there’s been some 60 faults from new .this motorhome comes with a 10 year warranty and they way swift act is just not acceptable

Had a visit from engineers Paul and Tony this morning who had been dispatched to resolve an issue with the awning fixings. They turned up bang in time and were really friendly and helpful. Apart from the awning they also resolved a couple of minor issues we had and replaced a heating vent which had been reported as an issue by some other owners. All round a great experience.

Having owned a number of 2nd hand Swifts with absolutely no problems we opted to purchase new in May 2023. What an absolute mistake. The van is shoddily made, "held together" with screws that are either too short or have nothing to hold them in place & staples that are continually coming apart. The van has been into a dealership on several occasions for repairs & even back to the factory as the dealership considered the work to be done too large for them. Unfortunately the work carried out by the factory wasn't a particularly good standard & the work carried out by the dealership left a lot to be desired. We're now in a position where rectification works are failing & new faults are being found every time we use the van. Legal action is being investigated against Swift for a product that isn't fit for purpose. The build of the van is very much like something that came out of Longbridge on a Friday

Further to your response that you were working with us to resolve numerous issues including a dangerous RCD unit, the issues were reported to an independent Swift Approved engineer in early August, its now mid September & we've had no progress whatsoever in resolving any of the notified faults. We're currently away in the rain & are having to leave front blinds open due to water pissing in through one of the front windows. I will be talking to a solicitor when we return as the van despite having been returned to the factory to resolve faults is an absolute heap of rubbish & is not fit for purpose under consumer legislation

This review is not about the motorhome itself but the excellent mobile service engineers, Tony and Paul who came to our house to deal with a recall issue about the awning.
They were on time, polite, knowledgeable and very helpful. After a rocky start to our ownership of this Trekker (ongoing) they were a breath of fresh air.
Thank you, Paul and Tony.

2 Swift employees (Dave and Stuart) arrived at 8.00am to put right items that needed fixing in my Brand New Bordeaux Carsvan Holiday home purchased in April 2025.
They were absolutely brilliant in all that they did and are a real credit to Swift, the company they work for.
They fixed my squeaky floor in the kitchen area, re-aligned my doors and fitted a carpet in my hallway.
They left the van spotless and clean.
A real credit to Swift.

I have been trying to speak to Customer Services at the Swift Group for the last two days. I’ve left voice mail messages on their tel number only to be told they are no longer available by telephone. I’ve sent emails to the address provided on the website. No response. I even tried their head office. No answer except for HR, with whom I left a message for someone to get back to me. No one has. My dealership can’t help me so exactly what am I supposed to do? Oh and don’t get me started on the help chat bot. It can’t help me and can’t even transfer me to a person on line. It just continues to provide irrelevant articles to choose from. It’d be hilarious if it wasn’t so frustrating. I just want to speak with someone who can help me. To get the measure of their lack of customer service, you only have to look at their responses to the negative reviews on Trustpilot. It’s all about hiding behind email. Pick up the phone! As customers we have spent a lot of hard earned money on purchasing our motor homes from Swift only to be ignored and given the run around once the money has been taken by them. We deserve to speak with someone. We are looking to replace our current motorhome next year, with a new, larger motorhome. After the experience of the last two days and zero customer service, we will be spending our money elsewhere. ******Further to the reply by the SwiftGroup.****** My original email was sent on Monday at 17: 15 after a day of trying to speak with customer service on the phone. On Tuesday, I decided to send additional information by replying to the automated receipt for the original email and got another automated receipt. I did not receive a response from an actual person until Wed 9th July at 8:08 in the morning after I left this review on Tuesday night. Funny that! So please check your facts and stop hiding behind emails. Pick up the phone. Yes my Bolero is now 9 years old and ready to be replaced. Thanks for mentioning it. 🤨

Andy W was absolutely brilliant! Very knowledgeable and personable and he got the door sliding again. Thank you!

Wayne the engineer arrived quickly discovered the problem that he promptly fixed. Changed all the blinds
He was a cheerful, very helpful and advised on various questions we had . Around top guy

Bought a Swift brand new from a reputable dealer last month, for a not insubstantial sum

The van is great but on our first attempt to close the entrance door from the inside we couldn't, as the deadlock wouldn't engage. We had to pull the handle so hard that the thing broke, very easily. On further investigation this was down to the keeper element being mounted 180° out of true, meaning that the recess didn't line up. From the outside this was not a problem - just give the door a firm push - but from the inside, broken handle

The dealer didn’t think it came under warranty, Swift didn’t want to admit to anything and the door lock supplier, Miriad, threw it back too. This is literally a £20 part that none of those responsible for want to take responsibility for. We’ve ordered a replacement and will fit it ourselves, but the principle is the issue here. We’ve been accused of being heavy handed on an item that represents less than a tenth of a percent of the purchase price. Whatever happened to customer service?

EDIT: After getting through to the correct department at Swift, this problem has now been resolved. We’ve had to buy a new handle ourselves which I will be fitting, but they have offered to cover the cost as a goodwill gesture, which is fine by me as it was really a matter of principle. Thank you to Jo-Anne at Swift!

Swift engineer Stuart arrived this morning to fix 2 x squeaky areas in our new Swift Morlaix caravan . We are delighted to say Stuart has now fixed the problem and was very polite and helpful , thank you very much Stuart as the squeaky floors were very annoying. 👍👍

June 2025: I took delivery of my Trekker campervan in september last year (2024). Since then it has so far had 26 seperate problems , ranging from various lousy fit and finish issues, to more fundamental issues like the grey tank not draining, the roof spoiler coming loose, the sliding door clashing with the body and the electric step getting stuck. We have yet to have a trip in it that isn't impacted by something failing or falling off. I've just received the a second recall, this ones for brake problems (a month ago it was the awning brackets).

This is without a doubt the worst built vehicle I have ever owned, and I had a mini metro in the early eighties!

It is particularly interesting that all the good reviews on here are for the good Swift technicians who come out to fix the various issues that are endemic in the vans, not for the products themselves, which seem to be thrown together and shipped out without inspection by either Swift or their dealers.

Update:on the latest recallJune 2025. It would appear that the fresh water tank on my van has been placed so that as the rear suspension moves, it has impacted a brake line connector, bending the bracket, stretching the flexible brake hose and putting a hole in the corner of the water tank. How am I supposed to drive it 200 miles to a 'recall centre' in that state?

Update March 2026. The van continues to provide constant problems and disassemble itself.

My latest discovery was that the mains sockets in the vehicle were not earthed to the van body and EHU mains earth. A bit of further investigating reveealed a connector not fully engaged on the electrical control box. Somehow it was still connecting the live/neutral but not the earths. Pretty sure it shouldn't be possible. Assume it's been like this all along, as when pushed home fully there was a strong clip that engaged to hold it in place.

Thanks very much to Stuart the swift engineer who called this morning to fixed issues with our new swift Moselle, blackhill caravan sales reported them and within two weeks Stuart arrived fixing all issues, very friendly and professional was a pleasure meeting him

Since purchasing a brand new Campervan from Swift 3 months ago we have now experienced 11 defects with the van and 2 of them are still yet to resolved, multiple emails and phones back forth and yet still very little urgency or progress from Swift or the dealer, our campervan cost in excess of 70 thousand pound and Swift have fitted a DAB xzent unit that is completely useless and doesn’t find any DAB radio stations, and yet 3 months on we cannot use it and are left with a radio that is a complete waste of time, absolutely shocking to think they can fit and sell this product in their vans.

Many thanks to Paul and Tony who came to fix an issue with the awning brackets on my campervan. Swift have got two superb ambassadors for their business. Paul and Tony could not have been more helpful. They quickly resolved the issue they came to fix then spent ages with me reviewing some questions I had about the solar charger controller and main control unit plus some ideas for future product development. Very professional and courteous and a real pleasure to meet you both. Superb service from Swift - good to know that quality people such as Paul and Tony are there to help.

Had a couple of moving in issues with our new swift vendee, the site reported them to swift and within a week Andy W arrived, he didn’t have time to sort both problems but came back as soon as possible to sort the other. Very professional, and friendly, he knew exactly what the issue was and sorted it within the hour even though the heat was shocking. He also advised us on a couple of other things.highly recommend the service.
Lynn and Michael Orange. White House Leisure park