Swift caravans, motorhomes & holiday homes Reviews 

Thank you to Dave the Swift engineer who called today to fix my en suite toilet issue, he was very professional and thorough he also sorted a few other ongoing issues that I have been having with my Swift Bordeaux. It has taken a while to get sorted but done now thanks again.

Swift loire 2022 static...where do I start workmanship absolutely shocking.
Sadly now out of warranty but street clear if anyone is thinking of buying one.
And the microwave is so high it is dangerous to use.
All door handles sharp...cabinet hinges rusting..all internal doors different sizes..gaps at bottom of door make it like a wind tunnel...carpets not even fitted to edge...the list goes on .

NEVER invest in swift ...biggest regret I didnt buy willerby

Thank you, again Swift for another repair.
Only a minor job , but still sent an engineer from Hull all the way to Pembrokeshire to see it for us.
The twin bedroom door of our Static Caravan would not stay closed and was causing a problem if any through drafts as door would swing open unexpectedly & cause a couple of "near-mis" accidents.
So thank you to Engineer Jake, much appreciated .

Friendly, polite and on time job done.
Thank you

Hi my husband and I went on our first trip in a motorhome hired by swift go
Martin the manager was amazing organising our site visits through the camper sites
We went up the west coast the trip was amazing and would recommend to anyone in hiring from swift go

Swift Voyager 510.
Having spent 5 years looking at all makes of motorhomes Bailey / Chausson / Adria / Benimar / Auto trail / Auto sleeper....etc etc
So so many vans we decided on the Swift Voyager, great build quality ( yes some may scoff ) but seriously I found it to be no less impressive than an Adria when compared with price. I checked everything thoroughly including cable routes, fixings, plumbing, cabinet closure, cabinet alignment...I mean every thing, being an engineer I knew what I was looking at. Admittedly I did find a couple of things that could be better but minor in the scheme of things. Swift have come on leaps and bounds from my previous experience (2009 rotten floor debacle)
Anyway my point is don't believe all the negative reviews. A recent review was blaming Swift because the fridge had failed???
Value for money, in the current market, make them well worth looking at and do your own comparisons with other brands.
I am impressed.

We had a site visit from Jake the engineer today. He was so friendly, extremely helpful and super thorough! He is an asset to Swift as he was so professional and went over and above to ensure all the jobs were completed to a high standard and made sure we were happy with the work before leaving. Thank you Jake, five stars for you! ⭐️⭐️⭐️⭐️⭐️

I have a 2022 elegance from new. The build quality is rubbish compared to my previous elegance. Many internal fittings especially window blind cassettes are rubbish

Tony & Paul came yesterday to do awing & valance recall repairs on our Trekker. Both were very professional & knowledgeable with work carried out. A big thank you to them both.
Swift now need to do a recall & replace on the xzent unit that is not fit for purpose in the Trekker 2024

Mike and Phil R came to our caravan to replace a kitchen tap.

They are both very professional, articulate, advised what they were going to do and completed the job with excellent results.

They are both key employees for Swift and should be applauded for their customer care and excellent work skills.

Well done, and thank you,

Tracy & Neil

Tony and Paul arrived at my house at an agreed convenient time to do work related to a recall. They took off the awning, did some work on it and replaced it with new screws. Also replaced mastic along the roof as a precaution. Impressed that swift sent two engineers to Inverness to complete this job. Paul and Tony were extremely helpful and friendly. Thanks again. David

Had a visit today to check awning fixings.
Tony and Paul were brilliant and not only did the work required but resolved another couple of issues which was much appreciated

Wayne called today done a brilliant job 👏 nothing was to much trouble 10/10

In 2024 I spent £35k on a caravan after owning a Bailey for many years, much to my disappointment this has been the worst decision of my entire life, the dealer has had my caravan more then me, the list of faults and warranty claims we’ve had are beyond a joke, the fridge has never worked since we purchased it feb 2024 yet the dealer insists on messing about with it rather then replacing it, the air conditioning unit has vented so much water inside the caravan it’s ruined two sets of carpets and upholstery cushions, the floor now creaks where said water has laid, we've had draws break, cupboard doors fall off, the panoramic window had cracked, the toilet full light has never worked, the toilet door doesn’t fit properly and has now cut a groove in the door, the rear sky light bangs in the wind and the outer cowl was broken from new, yet said dealer says it’s ok, the window blinds have failed, the door looking system was fitted incorrect from the factory, the foam mattress had collapsed on one side, the under bed frame is all out of shape, the bed supports fell off, the grab rails were all lose and water got into the gas locker causing damage, the front seating area supports fell off on first outing, the Velcro strip to hold the bed base together isn’t fit for purpose, the cutlery draw fell apart first time we used it and now the replacement doesn’t even slide freely, the window stays on the kitchen window won’t extend to keep it open, my dealer is appalling you take it in with a list and they only attempt to fix half the faults, they don’t inform Swift of anything so when I speak directly to them they say the dealer hasn’t reported these issue, they replaced the near side window on pdi but never replaced the Cris register sticker and denied they had changed the window upon asking questions, yet Swift told me they had, me and my partner worked so hard to save for what we thought would be are dream caravan, we paid outright for it using all our savings and it’s been the most stressful and emotional rollacoaster, we are now at our whits end and don’t have a leg to stand on.. please think twice before buying a swift you might regret it like us for the rest of your life. Shocking quality, Poor service, terrible dealer support. Need I go on and theses are just a handful of things 😥 I’ll look forward to hearing from Swift but I won’t hold my breath!!! Well there you have it, contacted by a member of Swift by the name of Peter who said I’m going to look into your complaint with a matter of urgency! Hi words! And nothing just another reason why I left this review shocking company!

Jake was amazing! He turned up on time, came back the next day to check everything was ok too.
He also helped us before he left with another issue we've been experiencing and sorted it out straight away.
Best engineer we have had out. Thank you!

Purchased a challenger 560 from new in 2021, the panoramic roof has split, we contacted Swift who told us to speak to the dealer we purchased it from (Lowdhams), we did this straight away, were told to put photos and info into an email, received an automated response stating we would be contacted in 5-7 working days. We have taped the crack to try and prevent water getting in but some has got in anyway due to the heavy rain.

A quick search online alerted us to many, many stories of the panoramic sunroof cracking. We believe this to be a design fault. Unfortunately due to missing a service we will probably have to fund this expensive repair ourselves however I don’t believe any amount of servicing could have ever prevented the panoramic roof spontaneously cracking, it’s definitely a faulty design in our opinion.

Meanwhile, the van is stuck as we wouldn’t risk using it, we are still waiting for the dealer to get back to us so every time it rains we are praying for no further damage/water ingress. I feel we should have just put £28000.00 in a bin and burnt it!

Jake called in person to ask if any issues and to resolve a couple of minor problems - which he did effectively and swiftly (no pun intended).

I have had a number of problems with this motorhome a swift voyager 594, hab door lock broke waterpipe came apart, wind noise from roof skylight, back and forth to the dealer what a nightmare will not buy a swift again, thier qaulity control is non-existent and customer care not much better.
james

Cannot talk highly enough about Tony and Paul, amazing service, came to repair a small issue and dealt with some very small snags too which I was very thankful for, great company, great team, great service, thank you very much, swift definitely leading the charge on customer service, quality and brand

EDIT - We are now at the end of October (a year down the line from purchase), the awning was finally fitted in September, but still issues. The pop-top has a rip in the front mesh which we found when we opened it up in France. Back to the dealership again Swift engineer said he couldn't fix it due to incorrect tools (in September) and left, still waiting for this to be sorted. Since then we have also had the misfortune to find that the top also leaks water when it rains like it hasn't been waterproofed (as well as through the bottom zips). No going away in the English weather for us at the moment unless we want to add to the misery. Wear and tear time wasted and at our own cost, as if it didn't cost enough in the first place! Very poor service from Swift, lack of customer care, frustrating and loosing our patience!

We love our Swift Monza but…. having read some of the reviews on here I wish the lovely friendly Swift engineers could come out and rectify our incorrect awning rail fitted by the factory on our 6-month-old Monza!!  Although small we have still paid a lot of money for it but quality control (as noted in other comments on here) coming out of Swift is below acceptable standards.  Our dealership have been great at rectifying the window blinds that dropped, providing a sink plug and fixing a  drawer whose catch didn’t catch because it was put on wrong, (which has now broken again due to the catch being insufficient, if you have to brake hard for a Deer leaping out a hedge in front of you, the drawer will fly out from under the seat and the front is now hanging off).  But when it comes to an awning rail, they are beholden to Swift and have been waiting for a new awning rail to be sent out for over a month which they will then have to fit along with the Thule awning sat waiting. We have been patient, but it is now getting frustrating as the problem wasn’t realised until the dealership attempted to fit the awning, but Swift were already aware, resulting in a wasted journey and a day’s annual leave. We are off to France in 4 weeks without any sort of awning.  We are unable to buy anything temporarily as the gutter on the rail is too big for one.  Why wasn’t the campervan recalled when this was realised like any other vehicle? Ford have recalled the van back in for their adjustments, but instead the onus is on the dealership to chase the Swift errors which appears to be a long process?  Our dealership isn’t on our doorstep, but we weren’t expecting it to have to go back as often as it has. Oh, and we now have a drawer to be repaired and work out who is responsible for the rubber above the driver’s door which is lifting, Ford or Swift………………..perhaps while we frazzle in the sun.