SWIMS Reviews 57

Utrolig kundeservice! veldig hjelpsomme til tross for at jeg har glemt kvittering

I can confidently recommend shopping at Swims. Great products, easy returns, and it’s simple to get in touch with friendly staff. A great experience!

Helt latterlig dårlig kvalitet og kundeservice i butikken. Vesentlig bedre via kundeservice via nettsiden. Produktet gikk opp i sømmene og raknet helt, fikk omsider reklamert og ombyttet til nytt produkt, samme ræl igjen. Kvaliteten er noe av det desidert dårligste jeg har vært borti solgt i en norsk butikk og da har jeg ikke tatt med pris. Styr unna!

I placed an order for Swims in January. I subsequently went abroad for a month and enquired of my order. Customer service replied immediately. My order had been despatched the day following my order. However, they too could not find their usual delivery track of the shoes so despatched another pair. When this did not arrive as expected either we found that my address on their records had somehow been changed in the carriers system and my order was somewhere in the north of England. I’m in Jersey! Anniken and Petter at Swims immediately despatched a new pair that arrived the next day, and redirected the carriers pair to me as a bonus. These arrived a couple of days later. The attention from the team was superb.
These are my fifth and sixth pairs -they’re great.

Ich habe 2 Jacken bestellt. Größe S und M. Nach Ankunft habe ich sofort den Kundendienst kontaktiert, dass ich S zurückgeben möchte.

Mir wurde nie eine RetourenAdresse mitgeteilt oder ein Retouren Label gegeben.

Ich habe dem Kunden Support mittlerweile 10x mal geschrieben aber ich erhalte nie eine Antwort.

Das ist eine bodenlose Frechheit.

Kjøpte ett parr snowrunners til min sønn.

Super fornøyd! Tommel opp fra meg.

Ho ricevuto un ombrello lungo danneggiato nel trasporto e ho scritto denunciando il fatto. Ho ricevuto assicurazione che mi sarebbe stato rispedito un ombrello nuovo senza altra formalità che inviare una foto dell'imballaggio che non aveva protetto l'oggetto. In un paio di giorni ho ricevuto il cambio dell'ombrello. L'assistenza è stata ottima e rapida, senza burocrazia.

Have not refunded my return.
Do not reply email and messenger.

I bought a pair of Chelsea shoes just under 25 months ago. Used for about 10 months and unfortunately already broken. I think a pair of shoes should last longer than that, so I wrote to customer service to complain and then got a reply that the complaint expired at 24 months. Personally, I would have been nice to the customer when custumer were just on the verge of time. They offer of a 30% discount check was a small consolation. It feels like they always have a sale. They wont see me again for sure

Jeg kjøpte et par Snow Runner til sønnen min. De kostet nesten 2.900,- som er mye for et par vinterstøvler til en 12åring. De er laget av de billigste plastmaterialene som er å oppdrive og etter under en sesong - er de bare å kaste. Prøvde å ha dialog med dem, men kundebehandlingen er like dårlig som støvlene. Unngå for enhver pris! Bare søppel til en høy pris!

Very bad shipping and handling... I've ordered and payed for 1-3 days delivery and after 11 days I didn't receive so I canceled!

These boots are poorly constructed, they will cause a lot of pain and discomfort. Their poor design will rub your ankles.

Their customer service is non-existent, same as their warranty. Avoid at all cost

Horrible. Won’t respond to my emails or return request. I never received a confirmation email either.

Kjøpte en parkas Lugano Coat. Den revnet under armen etter ca 3 måneder. Fikk pengene tilbake etter litt om og men. Kjøpte så en Grenoble Parkas som viste seg å ha vesentlig trangere hull til høyre enn venstre arm. Her er det ikke mye kvalitetskontroll, styr unna.

I purchased swims shoes at a local store less than 1 year ago. Even with light usage in the city they are deteriorating faster than any other shoes I have ever owned.

1. The soles are detaching from the main body of the shoe at the back of both
2. The Bottom of the shoes are wearing away the sole
3. The material is peeling and rotting away at the seams. Seems like plastic?
4. The laces outer part has deteriorated

I emailed customer service and their response is if I ever want another product from them they will give me a slight discount. Ya no thanks. This brand is JUNK! Avoid at all costs!

I'm really disappointed with this brand in both form and content. The customer service is horrible not listening. I ordered a pair of sneakers from them in December, worth 101 euros including shipping costs with dhl. The delivery was never able to go through because he didn't provide the invoice for customs clearance (invoice not found on my space on their site) so I asked for a refund after nearly 2 months of struggle they decided to refund it keeping the shipping costs. They are pathetic and the quality of the shoes even if they are pretty is very bad quality whereas they are not shoes at small price. I really don't recommend avoiding !!!!!

I purchased a 5,300 NOK parka from SWIMS and it immediately began falling apart at the seams. I tried to return the jack Volt, but they stated they no longer had the product in stock and switched to another supplier.

I reached out to swims to ask if they could remedy the situation and they simply said they would get back to me.

The quality on their jackets is awful. They used to be good, but apparently they changed a supplier or manufacturer and now I would say there jacket quality is on par with H and M.

Terrible Customer Service,

couldn't return a product for a different size, because I was out of the country. Product didn't fit the same as a shoe I previously ordered.

Horrible customer service, horrible return policy.

Probably not even a real shop, but a big scam. Tried to order three(!) times and received nothing but order confirmations. Customer support is slow and poor. The only thing they do is advising to place another order.