SWIMS Reviews 

Kjøpte en parkas Lugano Coat. Den revnet under armen etter ca 3 måneder. Fikk pengene tilbake etter litt om og men. Kjøpte så en Grenoble Parkas som viste seg å ha vesentlig trangere hull til høyre enn venstre arm. Her er det ikke mye kvalitetskontroll, styr unna.

I purchased swims shoes at a local store less than 1 year ago. Even with light usage in the city they are deteriorating faster than any other shoes I have ever owned.

1. The soles are detaching from the main body of the shoe at the back of both
2. The Bottom of the shoes are wearing away the sole
3. The material is peeling and rotting away at the seams. Seems like plastic?
4. The laces outer part has deteriorated

I emailed customer service and their response is if I ever want another product from them they will give me a slight discount. Ya no thanks. This brand is JUNK! Avoid at all costs!

I'm really disappointed with this brand in both form and content. The customer service is horrible not listening. I ordered a pair of sneakers from them in December, worth 101 euros including shipping costs with dhl. The delivery was never able to go through because he didn't provide the invoice for customs clearance (invoice not found on my space on their site) so I asked for a refund after nearly 2 months of struggle they decided to refund it keeping the shipping costs. They are pathetic and the quality of the shoes even if they are pretty is very bad quality whereas they are not shoes at small price. I really don't recommend avoiding !!!!!

I purchased a 5,300 NOK parka from SWIMS and it immediately began falling apart at the seams. I tried to return the jack Volt, but they stated they no longer had the product in stock and switched to another supplier.

I reached out to swims to ask if they could remedy the situation and they simply said they would get back to me.

The quality on their jackets is awful. They used to be good, but apparently they changed a supplier or manufacturer and now I would say there jacket quality is on par with H and M.

Terrible Customer Service,

couldn't return a product for a different size, because I was out of the country. Product didn't fit the same as a shoe I previously ordered.

Horrible customer service, horrible return policy.

Probably not even a real shop, but a big scam. Tried to order three(!) times and received nothing but order confirmations. Customer support is slow and poor. The only thing they do is advising to place another order.

Har opplevd dårlig kvalitet på flere av produktene til Swims.
Kontakt med Swims butikken i Oslo har ikke hatt god kundeservice, og dette har jeg opplevd flere ganger.

Først opplevde jeg en lite hyggelig velkomst da jeg kom inn i butikken. Men det mest irriterende var at jeg ikke fikk godkjent reparasjon/ny vare av damen som stod i butikken. Hun var bestemt på at sko kun har 1 årsgaranti og ønsket ikke å høre på meg.
Jeg tok derfor kontakt med de på mail. Fikk bekreftet at jeg hadde krav på reparasjon/ny vare siden det ikke hadde gått mer enn 2 år, og at 1 årsgaranti var feilinformasjon.
Møtte samme dame i butikken når jeg skulle hente ut ny vare - igjen svært lite hyggelig, innrømmet ikke feil og fikk ingen beklagelse.
Utrolig kjedelig å dra til butikken 2 ganger fordi hun som jobbet der ikke var oppdatert på regelverket om reklamasjon.

Siste gangen jeg kontaktet Swims butikken i Oslo var de svært lite hyggelige på mail. Har klagd på skoen 3 ganger, så ønsket derfor å heve kjøpet. Men siden jeg manglet kvittering nektet de å heve kjøpet. Til tross for at det ikke er noe lovkrav og at Forbrukerrådet også bekreftet at man ikke må ha kvittering valgte Swims butikken i Oslo å stå på sitt og ha sin egen regel å følge.

Anbefaler generelt ikke å handle Swims-produkter grunnet dårlig kvalitet - anbefaler å ikke handle produkter i Swims butikken i Oslo.
Svært lite hyggelig personale, dårlig på kundeservice, kjipe på reklamasjon/heve kjøp og dårlig kvalitet som de ikke tar ansvar for beskriver Swims butikken i Oslo

Impossible to return items.

If you're trying to return an item, no local DHL drop off point will accept it as it's 'international delivery' back to the Netherlands.
Swims customer service replied to my query after 5 days (!!) and sent me a link to DHL collect from home but you have to pay for it. DISGUSTED.

Poor quality winter shoes that fell apart after a week… I thought maybe my pair was defected and decided to write an email asking for new pair and give them second chance. Didn’t got ANY reply until I wrote bad review on their facebook page. They finally accepted my complaint but instead of shoes they’ve sent men’s pants… After another few emails and few weeks I finally got new pair of shoes but guess what? Those super weather-resistant winter boots feel apart after few regular walks again. NOT RECOMMENDED!

Dårlig kundeservice.
Highlighter rask levering på 2-4 dager, tok i realiteten 18 dager.

Helt elendig kundeservice: Svarer ikke; gir ikke de rabattene som er oppgitt på siden, følger ikke opp det de lover. Rabattene fra Cyber Monday viste seg å være fake.

Great shoes and I have many pairs.
Highly recommend

I purchased rubber overshoes made by Swims and they split on a seam - to me this seems like an obvious manufacturing defect. I bought thought a retailer in NYC and could not get back there. Swims denied any responsibility for the defect and offered a 10% discount on Black Friday. Pathetic.

According to Swims home page, they promise FAST DELIVERY 2-4 days. This is a lie. Once I paid I got a message that the product would be delivered in 10 days. I contacted the customer support, and it took 3 days to get a reply from them that was of no help, saying that we have no idea why your package is not moving. They use DHL which was also impossible to get in contac with.

Ordered my products one month ago and I have not received any information. Customer service does not seem to exist.

HORRIBLE COMPANY. THEY ARE THIEVES. THEY TOLD ME THEY WOULD ISSUE A REFUND IF I SENT THE ITEMS BACK AND THEY THEN KEPT THE MONEY AND THE ITEMS.

Glidelås på en sko revnet etter kort tids bruk. Kontaktet kundeservice, med en beskrivelse av problemet og bilde av skoen. Fikk beskjed om å gå til en skomaker...

Enestående kundeservice👌🏻😊
En av Swims bagene våre fikk en skade på glidelås.
Kontaktet butikken og de var så behjelpelige.
Fikk ny 48h bag med en gang uten noe tull.
Kjempefornøyd 😊😊😊

Is there a zero star rating ? I ordered a pair of shoes for my daughter for Xmas on Dec 17th, 2022 at full price $325 and paid $69.46 EXTRA FOR EXPEDITED SHIPPING. Yes, an insane charge for 3 day shipping, but I wanted to get these in time for my daughter. I am now on day 18 (Jan 4, 2023) with STILL no delivery and SWIMS won’t return any messages (I have sent 4 follow up emails) regarding the delay and now asking for reimbursement of the shipping excessive shipping charge (and wondering if these shoes will ever arrive).

Also, their 800 number says it’s not programmed to receive calls lol ! Not a way to run a business. Terrible.

Shocking returns, hounded by DHL for shipping invoices after already paying a return shipping fee when processing the return on Swims website. Now DHL have returned the return back to me and are washing their hands of any responsibility and directing me to Swims to resolve.