James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... Toon meer
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I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... Toon meer
The whole ordering process was very well managed by Bayley, who unfortunately was unavailable on collection day. However, Ethan did an excellent job in handing over the vehicle.and ensuring we were fa... Toon meer
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Royal Scot Road,Pride Park, DE24 8AJ, Derby, Verenigd Koninkrijk
- 01332 546800
4,4
Uitstekend
993 reviews
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Great customer service kept well…
Great customer service kept well informed on the repairs my car needed
24 juni 2026
Review zonder uitnodiging
Car service went smoothly
Car service went smoothly from start to finish. No problems at all - happy customer.
23 juni 2026
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Bayley was very helpful throughout and…
Bayley was very helpful throughout and they wen above and beyond to ensure I was satisfied!
20 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear Ola, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Bayley was so helpful and went above and beyond to ensure your satisfaction. It is always our aim to provide exceptional service, and your feedback truly means a lot to us. We look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
Excellent customer service
I have never been to Sytner Group - Derby Audi before .
During my visit I was guided and looked after from the moment I arrived at the car park . The service from all members of staff was excellent. I was kept informed by text the cars progress through the workshop and the completion time for the job. At every stage the staff were first rate and couldn’t do more to help.
Thank you Derby Audi for excellent customer service .
17 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you very much for your kind words and for choosing Derby Audi. We are delighted to hear that you felt well looked after from the moment you arrived and that our team provided excellent service throughout. It’s wonderful to know that the updates and communication met your expectations. Your feedback is greatly appreciated and serves as a fantastic encouragement to all our staff. We look forward to welcoming you back in the future. Thank you once again for your lovely review.
All round exceptional service
All round exceptional service
Jessica & Millie particularly good
17 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Good morning Tracey - Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that you found our service exceptional and that Jessica and Millie made a particularly positive impression. It’s always a pleasure to know our team’s efforts are appreciated. Your feedback truly means a lot to us, and we look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
Excellent Customer Service
I had an amazing experience with Derby Audi. On my first visit, Matthew was really helpful in speaking through my options with me and giving me all of the information I needed. I booked a test drive a week later and met Bayley who went above and beyond to make my experience positive. I didn’t feel pressured at any point and Bayley was always available for any questions I had throughout the process. He also made collection day very special and made sure to check in with me over the next few days and weeks to make sure everything was okay. Overall, I had a 5/5 star experience!!
22 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you so much Georgia, for your wonderful 5-star review. We’re delighted to hear that Matthew and Bayley provided such a positive and pressure-free experience throughout your journey with us. It’s fantastic to know that collection day was special and that you felt supported even after your purchase. Your kind words mean a great deal to the whole team at Derby Audi. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future.
I am extremely disappointed with everything and will not be visiting again
I am extremely disappointed with the level of service I received from Derby Audi.
I booked my vehicle in specifically with Derby Audi after being assured that a courtesy vehicle would be available. I live in Burton upon Trent and chose this dealership over my usual one in Tamworth, as they were unable to provide a courtesy car for several months. Derby Audi confirmed at the time of booking that a courtesy vehicle would be provided.
However, upon arrival for my appointment, I was told that no courtesy vehicle was available. I was not contacted in advance to be informed of this. Had I been made aware, I would have rearranged my booking and avoided the significant disruption that followed.
As I am pregnant, this situation was particularly distressing and difficult to manage. I was left stranded at the dealership and had to rely on a neighbour to collect me, who also had to collect my three children from nursery and school. This caused considerable inconvenience not only to myself but also to others who had to change their plans at short notice.
To make matters worse, the communication from the dealership has been extremely poor. I made multiple attempts to contact them via phone, voicemail, and WhatsApp throughout the day, but received no response. I had to turn up at the dealership the next morning to find out when I was getting my car back.
In addition, when I later received my vehicle, I found that not all of the work that should have been carried out had been completed, and the car had not been cleaned at all. This is unacceptable and falls well below the standard expected from a premium brand such as Audi.
Overall, I find this level of service completely unacceptable. The issues are not only the lack of a courtesy vehicle, but also the failure to communicate in advance, the lack of response throughout the day, and the incomplete work carried out on my vehicle.
15 juni 2026
Review zonder uitnodiging
Very well looked after by Gareth and…
Very well looked after by Gareth and James
17 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear Neil, thank you ever so much for your kind words. We’re delighted to hear that Gareth and James looked after you so well during your visit. It’s always our aim to provide a friendly and professional service, and it’s wonderful to know this was reflected in your experience. Your feedback is greatly appreciated and motivates the whole team to continue delivering the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
Harry and Jessica looked after me well…
Harry and Jessica looked after me well - including sorting a good price out on a new tyre so the MOT could pass.
19 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Good afternoon and thank you very much for your kind words and for taking the time to share your experience with Derby Audi. We are delighted to hear that our communication met your expectations and that you found our service to be excellent. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best regards, Derby Audi Team
Very quick to examine a bad dent on the…
Very quick to examine a bad dent on the rear of the car. Very friendly with very accurate quote and really transparent and clear about what needed doing and cost. Were able to start work and finish the work that same week and the results were sparkling. Great service.
8 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Julian, thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our service friendly, transparent, and efficient. It’s great to know that the quote was clear and that we could complete the work promptly to your satisfaction. Your appreciation means a lot to the team, and we’re pleased the results were sparkling. We look forward to assisting you again in the future. Best regards, Derby Audi Team
Great customer service from beginning…
Great customer service from beginning to end. Gareth and the body shop team did an excellent job.
12 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
James thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Gareth and the body shop team provided excellent service throughout. It’s always our aim to ensure every customer feels valued and well cared for from start to finish. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best regards, The Derby Audi Team
Outstanding service from everyone
Outstanding service from every person I came in contact with. Jessica & Shaun were exceptional in explaining everything in detail & went above & beyond! So great to have an amazing team at my local Audi garage!
5 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Jessica and Shaun provided exceptional service and took the time to explain everything in detail. It’s fantastic to know that our team made such a positive impression and that you feel well supported at your local Audi garage. Your kind words truly mean a great deal to us all. We look forward to welcoming you back in the future. Best wishes, Derby Audi Team
Completed work under warranty which was…
Completed work under warranty which was ok hard to mess up. Second time I asked for a health check and didn’t complete it aswell as the car wash being terrible just been sprayed with a hose. Also asked my preference for courtesy car as I drive auto and they booked me a car out on my conformation and on the day fobbed me off with a manual car which made me uncomfortable and just overall poor service.
5 juni 2026
Review zonder uitnodiging
Excellent experience
Shaun went out of his way to ensure I received top quality and care, thankyou.
3 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear Joanne, thank you ever so much for your kind words. We are delighted to hear that Shaun provided you with such excellent care and attention. It is always our aim to ensure every customer receives the highest quality service, and your feedback truly honours our efforts. We greatly appreciate you taking the time to share your experience and look forward to welcoming you back to Derby Audi in the future. Wishing you all the very best. Kind regards, The Derby Audi Team
Excellent staff
Excellent staff
Good communication
Clear info on what would be happening
2 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Carol. Thank you very much for your kind words and for taking the time to share your experience with us. I am delighted to hear that our staff provided excellent service and that communication was clear throughout your visit. It is always our aim to keep customers well informed and comfortable with every step of the process. Your feedback is greatly appreciated. We look forward to welcoming you back in the future. Thank you, Matt Lane - Head of Business
Absolutely shocking service
Absolutely shocking service. Had nothing but problems since purchasing our car and the lack of customer care after the sale is abysmal. Wasn’t told until we went to collect that the spare key was missing. Then made to wait nearly 3 weeks for a new one. Fault on the car and after 2 week in their workshop it’s still not sorted. Now expected to be without the car for another week and no courtesy car. Wouldn’t even bother to escalate to the sales manger. Don’t even trust they’ve done what they say to try and repair the issue. Communication… what’s that?
27 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Kyle, I am sorry to hear about your disappointing experience with Derby Audi. The level of service you describe falls far short of our standards, and I would like to invite you to contact me directly on matthewlane@sytner.co.uk, as I would be keen to discuss your concerns further and work towards a resolution. Thank you for bringing this to our attention. Matt Lane - Head of Business
Customer focused
Every person in the dealership is friendly and accommodating they all aim to please and Jessica handled my service perfectly. Thanks to all
1 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Amanda, thank you ever so much for your kind words. I am delighted to hear that you found everyone at the dealership friendly and accommodating. It’s wonderful to know that Jessica handled your service perfectly and made your experience a positive one. Your feedback truly means a lot to us and encourages the whole team to continue providing excellent service. See you soon, Matt Lane - Head of Business
Well looked after while I stayed all…
Well looked after while I stayed all day while work was being done. Given lunch. Rescued on the second day when I had a puncture on my way to the Derby dealership. Efficient work by service team
28 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Peter, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear you felt well looked after during your visit and that our team could assist you promptly, especially with the puncture situation. It’s great to know you appreciated the lunch and found our service efficient. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Need front facing service advisors, not hidden away in an office
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it’s not fair on the reception staff, who are very nice people but who are not technically trained and end up fetching the service advisors out anyway. Car cleaned good as requested, workmanship good. Video of car informative.
27 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Michael, thank you for your thoughtful feedback. We’re pleased to hear you found our staff lovely and appreciated the cleanliness and workmanship on your car, as well as the informative video. We understand your concerns regarding the service advisors being based in an office rather than front-facing. Your comments about the this are noted, and we will take it on board and discuss in our next leadership review. We value your input and hope to continue providing a positive experience for you in the future. Matt Lane - Head of Business
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