Tristan & Jake. Fantastic guys. Professional service from start to finish. Discussed everything with me. All my requirements and all the services that Sytner offer. Looked at various branches b... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatiePenarth Road, CF11 8TT Cardiff, GB
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Lees wat reviewers zeggen
We bought a car from Robert over the weekend and the experience was great from start to finish. Robert was super professional and easy to deal with throughout the whole process and got us the perf... Toon meer
Bedrijf heeft geantwoord
Josh made me feel very relaxed, especially as I am a nervous driver. I thought he had been working for the company for years, although it was his first week! Mohammed also made me feel very relax... Toon meer
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Terrible communication, impossible to get anyone to answer the phone, took about 4 attempts to actually make a booking and even then it was done wrong and had to add on the service on the day of the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Penarth Road, CF11 8TT, Cardiff, Verenigd Koninkrijk
4,6
Uitstekend
3K reviews
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Antwoord van Sytner Group - Sytner Select Cardiff
Dear Mrs Church, Thank you ever so much for your fantastic review. We’re absolutely thrilled to hear that Ivin and Jon made such a positive impression – being called the GOATS is truly an honour! It’s wonderful to know their dedication and hard work have been appreciated. Your kind words mean a great deal to the entire team here at Sytner Select Cardiff. We look forward to welcoming you back in the future and continuing to provide excellent service. Warm regards, The Sytner Select Cardiff Team
The whole process was smooth and hassle…
The whole process was smooth and hassle free, great experience.
12 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Select Cardiff was smooth and hassle-free. It is always our aim to provide a great experience for all our customers, and your feedback is truly appreciated. Should you require any assistance in the future, we would be more than happy to help. We hope you enjoy your new vehicle and look forward to welcoming you back again soon.
Rejected a defective 2023 vehicle within 24 hours – Dealer refusing statutory rights
I collected a nearly new 2023 Ford Focus ST from Sytner Select Cardiff. The handover was rushed with no vehicle walk-around provided. Within 24 hours, the vehicle manifested multiple significant defects: a severe engine misfire/idle hunt on cold starts, an undisclosed body dent on the boot lid, a prominent structural rattle from the panoramic sunroof, and heavy mechanical clunking from the drivetrain during load changes.
I exercised my statutory Short-Term Right to Reject the vehicle under the Consumer Rights Act 2015 within 24 hours, returned the vehicle immediately to preserve its condition, and left it on their premises.
Sytner's workshop inspected the car and verbally confirmed to me that the structural roof rattle, the body damage, and the mechanical drivetrain clunking are all physically present on the vehicle. Unbelievably, they have logged a conclusion of "no fault identified" to commercially shield themselves, claiming these verified defects are "normal characteristics."
When I tried to discuss this with Sales Manager Les Berry, he aggressively claimed I had simply "changed my mind," refused to honor my statutory consumer rights.
The vehicle remains rejected on their forecourt. A formal dispute has been raised directly with Black Horse finance to completely unwind the agreement. Absolute textbook example of appalling post-sale customer care. Avoid this dealership.
16 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Mr Barnes, We are sorry to hear about your experience and apologise for any distress caused. We take all customer concerns seriously and aim to resolve issues fairly. We would like to invite you to contact our Head of Business, Carl Harris, at carlharris3@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to find a satisfactory resolution. Kind regards, Sytner Select Cardiff
Ivin did a top job selling me a car
Ivin did a top job selling me a car. No messing. Tidy darts.
19 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much, Terry, for your fantastic review. We’re delighted to hear that Ivin provided a straightforward and efficient service, making your car purchase a smooth experience. It’s always great to know our team’s efforts are appreciated and that everything was ‘tidy darts’ as you say! Your kind words mean a lot to us and encourage us to maintain the high standards our customers expect. We hope you’re thoroughly enjoying your new car and wish you many happy miles ahead.
Sytner Select Cardiff Exclellent
We had an excellent experience buying and part exing cars with Sytner Select Cardiff, specifically Shinay Ali. Shinay was extremely helpful throughout the process and made it hassle free. Will definitely be looking to use again in the future
18 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Rhidian. We are delighted to hear that Shinay provided such a helpful and hassle-free experience during your car purchase and part exchange. It’s wonderful to know that our team made the process straightforward and enjoyable for you. We truly appreciate your support and look forward to welcoming you back in the future. Your recommendation means a great deal to us. Wishing you many happy miles in your new vehicle!
Purchased a new card from Cardiff…
Purchased a new card from Cardiff sytner select, select customer service from start of the process to end of it by ivin & john. Highly recommend this place to buy your next dream car. Thank you again for the friendly service.
16 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that Ivin and John provided excellent customer service throughout your purchase. It’s wonderful to know you are happy with your new car and that you would recommend us to others. Your support means a great deal to us, and we hope you enjoy every moment with your dream car. Thank you once again for choosing Sytner Select.
Purchased a car from Tristam who could…
Purchased a car from Tristam who could not have been more helpful and provided helpful advice and great service.
12 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Neil. We are delighted to hear that Tristam was able to provide you with helpful advice and excellent service throughout your car purchase. It’s always our aim to ensure every customer feels supported and valued, and your feedback is truly appreciated. We hope you are thoroughly enjoying your new vehicle and look forward to welcoming you back to Sytner Select Cardiff in the future. Thanks again for taking the time to share your experience.
A great experience buying a car…
A great experience buying a car remotely. Excellent service from Ivin and Jonathan. Thank you arranging everything. Excellent!!!
9 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ivin and Jonathan provided excellent service and made your remote car purchase a great experience. It’s wonderful to know that everything was arranged smoothly and to your satisfaction. Your positive feedback means a great deal to us, and we truly appreciate your support. We hope you enjoy your new car and look forward to assisting you again in the future. Best wishes, The Sytner Select Cardiff Team
Mohammed was a great help
Mohammed was a great help. Very kind, polite and not pushy at all. Was very knowledgeable and patient with all the questions being asked. When coming for my next car I’ll definitely be looking for him again.
Thanks for everything!
7 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Jacob. We’re delighted to hear that Mohammed provided such a positive experience and was able to assist you with patience and knowledge. It’s wonderful to know you felt comfortable throughout the process and appreciated his polite and unpushy approach. We truly value your recommendation and look forward to welcoming you back when you’re ready for your next car. Thanks again for taking the time to share your feedback.
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, RR. We are delighted to hear that Shinay Ali provided you with excellent service during your experience at Sytner Select Cardiff. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Thank you once again for your support.
Great service start to finish
Dealt with Summer. Very professional. Bought a beautiful car. Any issues were not too big for Summer or Sytner Select Cardiff.
Would recommend!
6 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words and positive feedback. We are delighted to hear that Summer provided you with a professional and enjoyable experience, and that you are pleased with your beautiful new car. It’s wonderful to know that any issues were handled promptly and effectively. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your vehicle for many miles to come.
These boys were absolutely fantastic
These boys were absolutely fantastic. no smoozing just straightforward gave a great price for our Car and we love the one that we bought. They made it easy for us and my wife and I could not be happier thanks to John and Ahmed
8 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you, Ian, for your fantastic review. We’re delighted to hear that John and Ahmed provided a straightforward and honest service, making the process easy for you and your wife. It’s wonderful to know you’re happy with both the price and the car you purchased. Your kind words mean a great deal to the team here at Sytner Select Cardiff. We truly appreciate your support and hope you enjoy many happy miles in your new vehicle.
Shinay was absolutely brilliant help…
Shinay was absolutely brilliant help moving forward with a car purchase.
6 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Jake. We’re delighted to hear that Shinay was able to provide brilliant support throughout your car purchase. It’s always our aim to make the process as smooth and enjoyable as possible for our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you are thoroughly enjoying your new vehicle and look forward to assisting you again in the future. Thanks once again for choosing Sytner Select Cardiff.
Appalling experience
Appalling experience—unsafe driving, condescending staff and unrefunded charges.
I purchased a Renault Clio from Sytner Select Cardiff in May, and the entire process was a nightmare from start to finish.
Unrefunded Charges: I was double-charged the reservation fee due to a faulty payment link sent by Liam Jones. Despite raising this multiple times over the last three weeks, including via the dedicated section on their website, I still haven't been refunded.
Reckless Test Drive: Our salesperson, Darius Nejad, drove dangerously during the test drive. He was speeding, driving one-handed, and even took a phone call on his mobile while at the wheel.
Terrible Customer Service: The handover took an agonising four hours. Darius spent the whole time bragging about his sales skills, while the manager, Les Berry, was deeply patronising—literally putting on a childlike voice to read FCA documents and aggressively pushing overpriced warranties.
Zero Aftercare: A tyre pressure warning light came on during my drive home. I texted Darius about the car issue and my missing refund, and I have been completely ignored.
Save your time and money. Go to a dealership that respects basic driving laws and its customers.
Edit: 16/06/2026
The dealership’s response below perfectly illustrates exactly why you should avoid this business. Instead of taking accountability, they have attempted to publicly gaslight me, deny my experience and even invent details about my life to excuse their staff's behaviour.
The Duplicate Payment: They claim no duplicate payment was received. My bank statements clearly show the money left my account, and I have now been forced to initiate a bank chargeback because they refuse to investigate properly.
The Reckless Driving: I know the difference between a smartwatch notification and a salesperson physically holding a mobile phone, driving one-handed, and doing 48mph in a 30mph zone. Their refusal to take a severe safety issue seriously is alarming.
Fabricated "Rapport": They claim our agonising wait was actually "rapport-building" regarding my background in "furniture sales." I work in finance and have never worked in sales. They clearly did not listen to a word I said and are simply making things up to excuse the salesperson.
Blame-Shifting: They suggest I shouldn't have proceeded with the sale if I was unhappy, and that I used the "wrong channels" to report my tyre issue. Darius literally texted me to ask how the car was—I replied reporting the fault and asking for my refund and was ignored.
If you buy a car here and something goes wrong, expect complete denial, fabricated excuses and zero accountability. I am actively pursuing my chargeback and will be reporting Sytner Select Cardiff to the Motor Ombudsman.
16 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Good afternoon Georgie, Thank you for taking the time to share your feedback. We are sorry to learn that you remain dissatisfied with your experience. We take all customer concerns seriously and have carefully reviewed the points raised in your review. However, we would like to clarify that, although your feedback suggests that a refund has not been processed, our records show that a second deposit was never successfully processed. As discussed with you previously and supported by the documentation provided, no duplicate payment was received by us. We would therefore respectfully ask that you review your bank account records, as advised during our correspondence, to confirm the status of the transaction. We are also concerned to read your comments regarding members of our team. However, following a review of the matters raised, we do not agree with all aspects of your account. Having discussed your concerns with Darius, he has confirmed that he did not answer or engage in a phone call whilst conducting the test drive. Calls are notified via a smartwatch and, whilst a notification may have been received, our understanding is that no call was accepted during the journey. We have found no evidence to suggest that a mobile phone was used whilst driving. With regard to your comments about discussions during the appointment, our understanding is that conversation took place around your respective sales backgrounds, including your experience within furniture sales. We are advised that the discussion was intended as general conversation and rapport-building rather than self-promotion, and therefore does not align with the impression conveyed in your review. Whilst we appreciate that perceptions can differ, it is disappointing to learn that you felt the sales and handover process fell below your expectations. We would note that, throughout the purchasing journey, opportunities were available to raise any concerns, and the transaction ultimately proceeded following the test drive and vehicle presentation. Whilst we fully respect your right to reflect on your experience afterwards, our investigation has not identified concerns at the time that would have indicated the level of dissatisfaction described in your review. With regard to the tyre pressure warning light, we would have been more than happy to assist had this been brought to our attention through our aftersales channels. Customer satisfaction remains important to us, and whilst we do not agree with several of the assertions made within your review, we remain committed to providing support to our customers and addressing any genuine concerns raised. Thank you again for your feedback. Carl Harris Head of Business
The experience was stress free from the…
The experience was stress free from the start . It was very relaxing atmosphere regarding the searching … great advise but not pushy sales pitch … highly recommend the cardiff store … kip was amazing
4 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words, Joanne. We’re delighted to hear that your experience at Sytner Select Cardiff was stress-free and enjoyable. It’s wonderful to know that Kip provided great advice without any pressure, making your visit relaxing. Your recommendation means a great deal to us, and we’re thrilled that the atmosphere and service met your expectations. We look forward to welcoming you back in the future. Thanks again for sharing your positive experience.
Very friendly member of staff nothing…
Very friendly member of staff nothing was too much trouble.
31 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Steve, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and helpful during your visit. It is always our aim to ensure every customer feels valued and supported, so it’s wonderful to know that nothing was too much trouble for you. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Alison, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that you found our customer service to be good. Providing excellent service is something we take great pride in, and it is always encouraging to receive positive feedback from our customers. We truly appreciate your support and hope to continue meeting your expectations in the future. Kind regards, The Sytner Select Cardiff Team
Thank you so much guys
Thank you so much guys, Ivin you're the best! Everything was perfect and such an easy process.
30 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Jessica, Thank you ever so much for your kind words. We’re absolutely delighted to hear that Ivin provided such excellent service and that the entire process was straightforward and enjoyable for you. It’s always our aim to make things as smooth and pleasant as possible for our customers. Your feedback truly means a lot to the team here at Sytner Select Cardiff. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
Frustrated car buyer
Have contacted this company in an attempt to buy a car. Only get an automatic response from Sia their digital assistant. Would prefer to speak to a person to negotiate a reasonable part exchange value in the first instance. This would prevent a 180 mile round trip. The Sia digital assistant is frustrating, it provides annoying automated replies rather than addressing the questions. Two weeks down still haven’t heard from a person. I think a sales prevention team would do a better job. Sadly a sale opportunity missed.
25 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Mr Walker - I would like to apologise for the frustration caused by our digital assistant, Sia, and for the lack of personal contact regarding your enquiry, Sia is a very efficient AI bot that can answer all questions, at the point this is not the case or if requested Sia will pass on your detail and discussion topic to a member of our Team, Sia operates 24 hours a day to ensure any customer questions can be answered outside of normal working hours, i am sorry your experience was not what we would hope. I understand that we have made contact with you through Liam Jones, our Sales Manager, at this point and your Porsche RS60 Spyder was discussed as a potential part exchange. To move forward with the transaction, you required a valuation that was above the current market value. Whilst your vehicle is undoubtedly a rare and desirable example, we were unfortunately unable to meet your valuation expectations, I am naturally disappointed that we could not achieve the figure you were seeking. Please be assured that a part exchange forms an important part of the overall transaction, and it is never our intention to undervalue a customer's vehicle, as doing so would only hinder the opportunity to complete a successful sale / purchase. Should I be able to assist you further in any way, please do not hesitate to contact me directly. Kind regards Carl Harris Head of Business
Raj and Liam were brilliant help…
Raj and Liam were brilliant help finding my new car. Smooth and fast service.
29 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, David. We’re delighted to hear that Raj and Liam provided brilliant assistance in finding your new car. It’s wonderful to know the service was both smooth and fast, making your experience enjoyable. Your feedback means a great deal to the whole team at Sytner Select Cardiff. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Thanks again for choosing us.
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