Today we picked up our Chery Tiggo 7 Hybrid. We went into Sytner Penarth Road. We were professionally greeted by Mohamed Qasim who looked after us from beginning to end. We received 100 percent of hi... Toon meer
Locatie
Wijzig locatiePenarth Road, CF11 8TT Cardiff, GB
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Lees wat reviewers zeggen
Terrible communication, impossible to get anyone to answer the phone, took about 4 attempts to actually make a booking and even then it was done wrong and had to add on the service on the day of the... Toon meer
Bedrijf heeft geantwoord
We bought a car from Robert over the weekend and the experience was great from start to finish. Robert was super professional and easy to deal with throughout the whole process and got us the perf... Toon meer
Bedrijf heeft geantwoord
We had a great (and very fast) buying experience thanks to Shinay. Buying a car that our son had chosen on line, was a bit stressful but Shinay was cool, calm and collected. She was extremely helpful... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Penarth Road, CF11 8TT, Cardiff, Verenigd Koninkrijk
4,6
Uitstekend
3K reviews
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Frustrated car buyer
Have contacted this company in an attempt to buy a car. Only get an automatic response from Sia their digital assistant. Would prefer to speak to a person to negotiate a reasonable part exchange value in the first instance. This would prevent a 180 mile round trip. The Sia digital assistant is frustrating, it provides annoying automated replies rather than addressing the questions. Two weeks down still haven’t heard from a person. I think a sales prevention team would do a better job. Sadly a sale opportunity missed.
25 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Mr Walker - I would like to apologise for the frustration caused by our digital assistant, Sia, and for the lack of personal contact regarding your enquiry, Sia is a very efficient AI bot that can answer all questions, at the point this is not the case or if requested Sia will pass on your detail and discussion topic to a member of our Team, Sia operates 24 hours a day to ensure any customer questions can be answered outside of normal working hours, i am sorry your experience was not what we would hope. I understand that we have made contact with you through Liam Jones, our Sales Manager, at this point and your Porsche RS60 Spyder was discussed as a potential part exchange. To move forward with the transaction, you required a valuation that was above the current market value. Whilst your vehicle is undoubtedly a rare and desirable example, we were unfortunately unable to meet your valuation expectations, I am naturally disappointed that we could not achieve the figure you were seeking. Please be assured that a part exchange forms an important part of the overall transaction, and it is never our intention to undervalue a customer's vehicle, as doing so would only hinder the opportunity to complete a successful sale / purchase. Should I be able to assist you further in any way, please do not hesitate to contact me directly. Kind regards Carl Harris Head of Business
Raj and Liam were brilliant help…
Raj and Liam were brilliant help finding my new car. Smooth and fast service.
29 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, David. We’re delighted to hear that Raj and Liam provided brilliant assistance in finding your new car. It’s wonderful to know the service was both smooth and fast, making your experience enjoyable. Your feedback means a great deal to the whole team at Sytner Select Cardiff. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Thanks again for choosing us.
Mohammed and Jacob were very helpful…
Mohammed and Jacob were very helpful and knowledgeable throughout the whole process of purchasing my car.
Many thanks
29 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear James, Thank you very much for your kind words and for taking the time to share your experience with Mohammed and Jacob. We are delighted to hear that they were helpful and knowledgeable throughout your car purchase. It’s always our aim to provide excellent service and support to our customers, and your feedback is greatly appreciated. We hope you are thoroughly enjoying your new car and look forward to assisting you again in the future. Many thanks once again for choosing Sytner Select Cardiff.
Joga is the man!
Joga is the man! For someone so new to the business, you honestly wouldn’t think it. He was knowledgeable, professional, and kind throughout the entire process of buying the vehicle. He kept me constantly updated via email and phone, made sure all previous MOT advisories were fully repaired, and even arranged a full valet and a bag of goodies. Absolute top man.
I would have rated Sytner 5 stars as well, however due to the brake light failing just an hour after collecting the car, I can’t quite give the full rating
25 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Morgan, thank you for your kind words about Joga and for recognising his professionalism and dedication. We’re delighted to hear you felt well supported throughout your purchase and appreciated the extra touches. We do apologise for the inconvenience caused by the brake light issue and understand how this affected your overall experience. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a flawless experience in the future. Many thanks once again for your review.
Great service from start to finish
Great service from start to finish, no hard sales, just great advice and knowledge. Would recommend speaking to Darius, top guy.
25 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words, Danielle. We’re delighted to hear you had a positive experience with us from start to finish. It’s wonderful to know that Darius was able to provide great advice without any pressure, making your visit enjoyable. Your recommendation means a great deal to the team here at Sytner Select Cardiff. We truly appreciate you taking the time to share your feedback and hope to assist you again in the future.
Very welcome and friendly sales team…
Very welcome and friendly sales team Jacob and Tristan who I dealt with very helpful right throughout the sale would recommend them to anyone
25 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Jamie, Thank you very much for your kind words and for taking the time to share your experience with Jacob and Tristan. We are delighted to hear that you found our sales team welcoming and helpful throughout your purchase. It is always our aim to provide friendly and attentive service, and your recommendation means a great deal to us. We truly appreciate your support and hope you continue to enjoy your vehicle. Best wishes from all of us at Sytner Select Cardiff.
Great Experience
We’ve been using this car dealership for many years. This time it was for my son’s first car. We had an exceptional welcome from Kips, his customer service and car knowledge helped make the process so easy. My son was over the moon with the car he purchased. Kips not only kept us informed, made my son’s experience special he took time to check in after the sale, fantastic!!
15 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you so much, Emma, for your wonderful review. We’re delighted to hear that Kips provided such exceptional service and made your son’s first car purchase a memorable experience. It’s fantastic to know he is over the moon with his new car. We truly appreciate your continued trust in Sytner Select Cardiff over the years and are pleased that our team could support you so well throughout the process. Your kind words mean a great deal to us all.
Amazing service from Shinay and Les…
Amazing service from Shinay and Les today. Both very helpful, and great customer service
24 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Jessica, Thank you ever so much for your kind words. We are delighted to hear that Shinay and Les provided you with such excellent service and were able to assist you so effectively. It is always our aim to offer a friendly and helpful experience to all our customers. Your positive feedback truly means a lot to the team here at Sytner Select Cardiff. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
Shinay and les were super helpful in…
Shinay and les were super helpful in helping us secure our new car, would highly recommend to anyone ⭐️ 🌟 ⭐️ 🌟 ⭐
24 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Morgan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Shinay and Les were so helpful in assisting you with securing your new car. It’s wonderful to know you would highly recommend us to others. Your support means a great deal to the whole team here at Sytner Select Cardiff. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, The Sytner Select Cardiff Team
Excellent service
Worked with Liam and Keelan on a purchase for a Volkswagen Taigo who both provided excellent customer service.
Very fast turnaround with email questions and assurance while the car was being prepared.
Would highly recommend.
24 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear James, Thank you very much for your kind words and for taking the time to share your experience with Liam and Keelan. We are delighted to hear that you found the customer service excellent and appreciated the prompt responses during the preparation of your Volkswagen Taigo. Your recommendation means a great deal to us. It was a pleasure assisting you, and we hope you continue to enjoy your new car for many miles to come. Best wishes from the Sytner Select Cardiff team.
Handled by Shinay and Les
I was handled by Shinay and Les. Very friendly and welcoming experience, made sure the car was ready and prepped for us.
Sale was speedy and without much delay we left with out new car, thank you both!
22 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Aaron. We’re delighted to hear that Shinay and Les provided a friendly and welcoming experience, ensuring your new car was ready and prepped for you. It’s wonderful to know the sale was speedy and straightforward, allowing you to leave with your new vehicle without delay. We truly appreciate you taking the time to share your positive experience and hope you enjoy every moment with your new car. Thank you once again for choosing Sytner Select Cardiff.
I just purchased a lovely Mazda from…
I just purchased a lovely Mazda from Mohammed who was very friendly and professional.
He went through all the documentation with me and made the purchase easy.
Jacob, the Manager was also very helpful in finalising everything so thank you both for making a huge purchase a lot easier than I expected.
Gareth
18 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Gareth. We are delighted to hear that Mohammed and Jacob provided a friendly and professional service, making your Mazda purchase straightforward and enjoyable. It’s wonderful to know that the process was easier than you expected, especially with such a significant purchase. Your feedback is greatly appreciated, and we hope you enjoy your new car for many years to come. Please do not hesitate to get in touch if you need any further assistance.
Great experience
Great experience! Staff helpful and went through all documents etc in detail.
15 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, CD. We are delighted to hear that you had a great experience with us and that our staff were helpful throughout the process. It’s wonderful to know that the team took the time to go through all the documents in detail, ensuring everything was clear and straightforward for you. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Select Cardiff in the future. Wishing you all the best with your new vehicle!
Ivin and Melvin is the best
Ivin and Melvin is the best. Absolute class salesman always recommend to anyone buying a car.
15 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words. We’re delighted to hear that Ivin and Melvin provided you with such a positive experience. It’s always our aim to offer excellent service and ensure every customer feels valued and well looked after. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Select Cardiff in the future.
Ivin and Jon were the best they should…
Ivin and Jon were the best they should get a pay rise
15 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Shannon, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Ivin and Jon provided you with such excellent service. It’s always our aim to ensure every customer feels valued and well looked after, and your kind words truly mean a lot to the team. We will be sure to pass on your lovely comments to them. Your support is greatly appreciated, and we hope to welcome you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
Had a great experience
Had a great experience. They were understanding and worked with me throughout the process. John and Ivan were amazing!!!
15 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Scott. We’re delighted to hear that you had a great experience with us and that John and Ivan were able to support you so well throughout the process. It’s always our aim to be understanding and helpful, ensuring every customer feels valued. Your positive feedback means a great deal to the whole team at Sytner Select Cardiff. We truly appreciate you taking the time to share your experience with us.
Customer Service was great
Customer Service was great, especially from Raj and Liam who were very friendly, professional and helpful whilst purchasing our car which we absolutely love! They had so much patience with us, listened to what we were willing to pay monthly and managed to secure us a better deal than what we expected! Thank you
13 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words, Josh. We’re delighted to hear that Raj and Liam provided such friendly and professional service throughout your car purchase. It’s wonderful to know they were patient and attentive to your needs, helping to secure a deal that exceeded your expectations. We hope you continue to enjoy your new car and look forward to welcoming you back to Sytner Select Cardiff in the future. Your support means a great deal to us!
I gave them a small list of jobs that…
I gave them a small list of jobs that the car needed doing, eg new number plates etc.
I would be happy to deal with them again.
9 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Ian, thank you very much for your kind words and for taking the time to leave us a review. We are delighted to hear that you were pleased with the service provided and that your list of jobs was completed to your satisfaction. It means a great deal to us that you would be happy to deal with us again. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Best wishes from the team at Sytner Select Cardiff.
Mohammed was great throughout the…
Mohammed was great throughout the process, offering great advice on the car and so forth. I highly recommend sytner select for any Byers looking for a new car.
8 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Ellis. We’re delighted to hear that Mohammed provided excellent advice and support throughout your car-buying experience. It’s wonderful to know you would highly recommend Sytner Select Cardiff to others. Your feedback means a great deal to us, and we hope you continue to enjoy your new car. Should you ever need any further assistance, please don’t hesitate to get in touch. Wishing you all the best on the road ahead!
Antwoord van Sytner Group - Sytner Select Cardiff
Dear Adam, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that our customer service met your expectations and contributed positively to your visit. It is always our aim to provide a friendly and professional service, and your feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue delivering the high standards you experienced. Best wishes, The Sytner Select Cardiff Team
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