Disappointed with process - purchased a 2 year old BMW 3 series from Sytner Solihull and felt rushed to complete sale by end of month. Advised collection of car must be Friday 31st and could not be de... Toon meer
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Met by really lovely friendly check in staff who looked after me so well for the whole duration of my while you wait service . Tom my service advisor for the day was so helpful and to his word he... Toon meer
Bedrijf heeft geantwoord
Brilliant service at Sytner Solihull as usual! Millie Pretty was unbelievably helpful, nothing was too much trouble. Thank you Millie for looking after Monty! 😊
Bedrijf heeft geantwoord
Tom was excellent. Knew his job and answered all of my questions. As I said to Tom my experience with Solihull in the past has not been good and I actually travelled to syrner Tamworth for my last 3... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
120 Highlands Rd,Shirley, B90 4NU, Solihull, Verenigd Koninkrijk
- 0121 733 3444
4,3
Uitstekend
873 reviews
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I had a great experience purchasing my…
I had a great experience purchasing my vehicle from BMW Sytner Solihull. From the initial meeting to collection of the vehicle I received the best customer service. Jessica Jane, my sales executive, was superb and definitely added to the overall experience!
16 augustus 2026
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Brilliant service at Sytner Solihull as…
Brilliant service at Sytner Solihull as usual! Millie Pretty was unbelievably helpful, nothing was too much trouble. Thank you Millie for looking after Monty! 😊
14 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Mrs Wheway, Thank you ever so much for your wonderful review. We’re delighted to hear that Millie Pretty provided such exceptional service and looked after Monty so well. It’s always a pleasure to know our team have made your experience enjoyable and stress-free. Your kind words truly mean a lot to all of us here at Sytner Solihull BMW. We look forward to welcoming you back again soon. Warm regards, The Sytner Solihull BMW Team
Excellent service from all the staff
Excellent service from all the staff who assisted me with my requirements from booking the vehicle in to having the work done and explaining the process.
Thank you all.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team provided excellent service, from booking your vehicle to completing the work and explaining the process clearly. Your satisfaction is very important to us, and it is rewarding to know we met your expectations. We truly appreciate your thanks and look forward to assisting you again in the future. Best regards, The Sytner Solihull BMW Team
Met by really lovely friendly check in…
Met by really lovely friendly check in staff who looked after me so well for the whole duration of my while you wait service .
Tom my service advisor for the day was so helpful and to his word he told me the car would be fully completed in less than 2 hours, and it was .
So very happy
7 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Dean, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our team, especially Tom, provided excellent service and kept to the promised timescale. It’s wonderful to know that you felt well looked after throughout your whole visit. Your satisfaction means a great deal to us, and we hope to continue offering you the same high standard of care in the future. Best wishes from all of us at Sytner Solihull BMW.
Poorly run place
Poorly run place. They asked me to come in although the part that needed fitting hadn’t arrived. A month later I’m still waiting for the part. I've now visited twice and still no body shop quote. ‘They’re a different department’, is a poor excuse. The MOT was not complete when I was told I could come to collect the car. I overheard another customer having a similar issue. No management available to deal with the issue on Saturday morning despite being open for business. They still haven’t dealt with the issue over email. You get free coffee though
10 juli 2026
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Disappointed with process
Disappointed with process - purchased a 2 year old BMW 3 series from Sytner Solihull and felt rushed to complete sale by end of month. Advised collection of car must be Friday 31st and could not be delayed to following day. Attended at 5.30pm to be handed a car with cracked windscreen and low tread tyres. When reported manager was unpleasant, rude and unhelpful. Do not purchase at end of month as customer experience is not a concern.
31 juli 2026
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Excellent service as always
Excellent service as always. Special mention to the Technician who went out of his way to assist.
All work carried out satisfactorily.
Wouldn't hesitate to recommend Sytner Solihull.
12 augustus 2026
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Antwoord van Sytner Group - Sytner Solihull BMW
Dear Nigel, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that you received excellent service and that our technician went above and beyond to assist you. It’s wonderful to know all work was carried out to your satisfaction. Your recommendation means a great deal to us, and we truly appreciate your continued support. We look forward to welcoming you back in the future. Kind regards, The Sytner Solihull BMW Team
Great service from the minute I walked…
Great service from the minute I walked in. Kept informed throughout the day how the work was progressing. Car was ready on time.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Paul, thank you very much for your kind words and for taking the time to share your experience at Sytner Solihull BMW. We’re delighted to hear you felt well-informed throughout the day and that your car was ready on time. Providing excellent service from the moment you arrive is something we take great pride in, so it’s wonderful to know this was reflected during your visit. We look forward to welcoming you back in the future. Best wishes from the team.
Tom was excellent
Tom was excellent. Knew his job and answered all of my questions. As I said to Tom my experience with Solihull in the past has not been good and I actually travelled to syrner Tamworth for my last 3 car purchases.
Hopefully all back on track and I won’t have to go to Tamworth
5 augustus 2026
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Antwoord van Sytner Group - Sytner Solihull BMW
Dear Phillip, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Tom was able to assist you so well and that your recent visit to Sytner Solihull has helped restore your confidence in our service. It’s fantastic to know that we’ve made a positive difference and hope to continue providing you with an excellent experience in the future. We look forward to welcoming you back again soon. Best wishes, The Sytner Solihull BMW Team
Harvey Rudge was a superstar
Harvey Rudge was a superstar, couldn't have looked after me any better.
30 juli 2026
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Antwoord van Sytner Group - Sytner Solihull BMW
Dear Chris, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Harvey Rudge provided you with such exceptional care. It’s always our aim to ensure every customer feels valued and well looked after. Your kind words truly mean a lot to the entire team here at Sytner Solihull BMW. We hope you continue to enjoy your experience with us and look forward to welcoming you again in the future. Kind regards, The Sytner Solihull BMW Team
Fantastic experience
Fantastic experience. Jessica who dealt with us has been extremely helpful throughout. Was in process of buying a Mercedes but after dealing with Sytner Solihull would not go back
29 juli 2026
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Antwoord van Sytner Group - Sytner Solihull BMW
Dear Mr Pabari, Thank you very much for your kind words and for sharing your fantastic experience with us. We are delighted to hear that Jessica provided such excellent support throughout your visit. It’s wonderful to know that we were able to exceed your expectations and make such a positive impression. Your satisfaction is incredibly important to us, and we truly appreciate you choosing Sytner Solihull BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Solihull BMW Team
Very busy
Although they're really busy they do get the job done, can just take a while.
30 juli 2026
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Antwoord van Sytner Group - Sytner Solihull BMW
Dear A Lau, Thank you very much for your kind words and for taking the time to share your experience with us. We truly appreciate your understanding regarding the busy periods we sometimes encounter. It’s great to hear that despite this, we were able to complete the job to your satisfaction. Your patience and support mean a great deal to our team. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Great experience, helpful team
It was such a fast turn around and both Jessica was so nice and always had the answers to my questions and queries, and Lewis and Anthony were both very helpful and always willing to answer any questions, overall a good experience
KR
Jamie
29 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Jamie, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Solihull BMW. We are delighted to hear that Jessica, Lewis, and Anthony were so helpful and attentive throughout your visit. It’s wonderful to know that your questions were answered promptly and that you had a positive experience overall. We truly appreciate your feedback and look forward to welcoming you back in the future. Kind regards, The Sytner Solihull BMW Team
I really appreciated the honest and proactive approach…
I really appreciated the honest and proactive approach regarding my car. In addition the attention to detail and my requirements were very refreshing, plus the speed of turn around exemplary
22 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear James, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our honest and proactive approach, along with our attention to detail, met your expectations. It is wonderful to know that the speed of turnaround was exemplary and that your requirements were fully considered. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team at Sytner Solihull BMW. Kind regards, The Sytner Solihull BMW Team
I have called syntner on several…
I have called syntner on several occasions advising that I am no longer the owner. I am still getting emails, text messages and calls about this vehicle.
22 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Jason, We apologise for the inconvenience caused by the continued communications regarding the vehicle. We understand how frustrating this must be and appreciate you bringing it to our attention. We would like to email our Sytner Group - Data Team data.team@sytner.co.uk, who will be happy to discuss this matter further and assist you in resolving the issue. Thank you for your patience and understanding. Kind regards, Sytner Solihull BMW
Excellent service
Excellent service, friendly team, and surpassed expectations. Marcus, Gareth, Mandy and Lilly were all amazing. Thank you Solihull Sytner.
16 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Sanjeev, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Marcus, Gareth, Mandy, and Lilly provided excellent service and made your visit so enjoyable. It’s wonderful to know we surpassed your expectations. Your feedback truly means a lot to the entire team here at Solihull Sytner. We look forward to welcoming you back in the future. Best wishes, The Solihull Sytner BMW Team
Terribly customer focus/ service
Made an enquiry via BMW website re a very low mileage used car. Missed a phone call with no answer phone message left. Returned the call within the hour, the person handling the call took all details - suggested the car in question had sold (doubtful since it had been listed for a while) but they would get someone to call me back ASAP. The call never happened.
Called again later in day, the person answering the call this time incorrectly assumed who had called, said he would pass it on and ask them to call back ASAP. This call never happened.
I have now called yet again, a day later, and am still waiting the call back.
This is terrible customer service, are they trying to sell cars or not?
If the car had been sold (still doubtful as listed on website) they should at least have the courtesy to call.
Secondly, each time I have called there has been repetition of information provided because the person answering the call has clearly not paid attention to detail.
14 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear RDB, We sincerely apologise for the poor experience you have described. This is not the standard of service we aim to provide, and we understand your frustration regarding the lack of communication and repeated information requests. We would like to invite you to contact our Used Car Manager - Matt Bond at matthewbond@sytner.co.uk, who would be keen to discuss your concerns and assist you further. Kind regards, Sytner Solihull BMW
Great experience from the moment you…
Great experience from the moment you enter the showroom , till the moment you collect your cleaned car.
It really is a one stop shop of excellence.
Well done to all the team for your hard work
13 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Mr Winters, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the entire process, from entering the showroom to collecting your cleaned car, to be excellent. Your recognition of the team’s hard work means a great deal to us all. It is always our aim to provide a one-stop shop of outstanding service, and your feedback truly encourages us to maintain these high standards. Kind regards, The Sytner Solihull BMW Team
BMW Service
I recently had my BMW serviced at Solihull BMW and received excellent customer service throughout.
A special mention to Gary, who was friendly, professional, and kept me updated throughout the process.
I was also very impressed with the video health check carried out by Adrian. It was great to be able to see exactly what had been done to the vehicle, with everything explained clearly and professionally. The video made it easy to understand the work completed and gave me confidence in the recommendations provided.
I really appreciate the time and effort Adrian took to record and send the video. It's an excellent service that adds transparency and provides real reassurance that the vehicle is being looked after properly.
A great experience from start to finish. Thank you to Gary, Adrian, and the team at Solihull BMW. Highly recommended.
9 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you, Richard, for your kind words and for taking the time to share your experience. We’re delighted to hear that Gary and Adrian provided such a professional and transparent service, especially with the video health check. It’s wonderful to know that the clear explanations gave you confidence in the work carried out. Your recommendation means a great deal to us, and we’re pleased your visit to Solihull BMW was a positive one from start to finish. We look forward to welcoming you again.
1 star is all I'll give to the sales…
1 star is all I'll give to the sales department
11 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Muhammad Asim, We are truly sorry to hear about your disappointing experience with our sales department. At Sytner Solihull BMW, we strive to provide excellent service to all our customers, and it is regrettable that we did not meet your expectations. We would like to invite you to contact our Head of Business, Sam Callender, at samcallender@sytner.co.uk, so we may better understand your concerns and address them directly. Your feedback is important to us. Kind regards, Sytner Solihull BMW Team
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