Disappointed with process - purchased a 2 year old BMW 3 series from Sytner Solihull and felt rushed to complete sale by end of month. Advised collection of car must be Friday 31st and could not be de... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Speedy and efficient service both at drop off and pick up. Special mention for Ola who dealt with me, she was exceptional. Superb service from this very bright and engaging young lady, a real as... Toon meer
Bedrijf heeft geantwoord
A absolute great experience dealing with Kyle from service department, very knowledgeable. Kyle has been my go to person whenever my service is due . Looking forward seeing you next time
Bedrijf heeft geantwoord
Really attentive and professional service from both front of house and workshop staff. A massive contrast with other dealers I use.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
120 Highlands Rd,Shirley, B90 4NU, Solihull, Verenigd Koninkrijk
- 0121 733 3444
4,4
Uitstekend
882 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The staff are always patient and…
The staff are always patient and helpful, and then process of servicing, car sales etc has always been both smooth amd hassle free
3 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Geraldine, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team has been patient and helpful throughout your visits, and that the servicing and car sales processes have been smooth and hassle-free. Your positive feedback means a great deal to us, and we look forward to continuing to provide you with excellent service in the future. Best wishes, The Sytner Solihull BMW Team
Fantastic
Fantastic! A warm welcome as one enters reception and swiftly onto a comfy seat to await the engineer working with me.
Harrison was really helpful, made great suggestions about managing some matters that had come up as Advisories.
The team are always ready to help.
1 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Joyce, Thank you very much for your kind words. We are delighted to hear that you received a warm welcome and found Harrison’s assistance helpful during your visit. It’s wonderful to know that our team made you feel comfortable and supported throughout. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Solihull BMW in the future. Kind regards, The Sytner Solihull BMW Team
Thanks to Matt Miller
I'd particularly like to mention the excellent experience I had with Matt Miller in buying my new car - I'd give him 5/5 for understanding what I wanted and finding the right car. I'm very pleased.
22 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Phil, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matt Miller provided excellent service and was able to understand your needs so well. It’s wonderful to know you are pleased with your new car. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, Sytner Solihull BMW
Easy from start to finish
Easy from start to finish
Except sales team
The only issue is the terrible automated phone system together with a bot on option 6 Sytner management What are you doing?
29 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Mark, thank you for your positive comments regarding your experience with us. We are pleased to hear that the process was easy from start to finish. However, we sincerely apologise for the frustration caused by our automated phone system and the bot on option 6. Your feedback is important, and we appreciate you bringing this to our attention. We hope to provide a smoother experience in the future and thank you once again for sharing your thoughts with us.
The Service advisor was attentive
The Service advisor was attentive, professional and friendly. I would rate the service provided by her as 10 out of 10. However, overall a 9 as I mistakenly asked for the car to be valeted.it came back k with lots of swirl marks, suggesting to me that it was mechanically cleaned, or the wrong kind of materials were used. Luckily, I have Rupes polisher and was able to correct the paintwork.
27 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear J R, thank you for your kind words regarding our service advisor; we are delighted to hear she provided attentive and professional care. We sincerely apologise for the condition of your car after the valet, and appreciate your understanding and patience. It is reassuring to know you were able to rectify the paintwork with your Rupes polisher. Your feedback is invaluable to us, and we hope to provide a flawless experience on your next visit. Kind regards, Sytner Solihull BMW.
MOT and Health Check
Easy booking to suit my schedule. Very polite and accommodating staff. Very nice dealership. Work undertaken promptly. Useful Health check video. Gareth was extremely helpful and polite. Happy to use the dealership.
27 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Hugh, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the booking process easy and that Gareth and the team were polite and accommodating throughout. It’s wonderful to know you appreciated the prompt work and the health check video. Your positive feedback means a great deal to us, and we’re pleased you are happy to use our dealership again in the future. Kind regards, Sytner Solihull BMW Team
Excellent service from Kyle at BMW
Excellent service from Kyle at BMW, from start to finish. Professional, respectful, efficient, and great with communication throughout the process. Everything was handled smoothly and exactly as promised, making the whole experience straightforward and stress-free. A real credit to the team — highly recommended.
1 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Nabeel, Thank you very much for your kind words and for taking the time to share your experience with Kyle and the team at Sytner Solihull BMW. We are delighted to hear that the service was professional, respectful, and efficient throughout. It’s wonderful to know that the process was smooth and stress-free, just as promised. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Best regards, Sytner Solihull BMW Team
Great customer communication.
My experience was made all the better due to Tom James, Service Adviser at Sytner - Solihull. He was so attentive and kept me up to date through the whole process. Car’s had a recurring breaking issue, Sytner Solihull diagnosed the problem, and sorted it pronto. Tom, you’re a star. Thank you to everyone involved at the dealership. Definitely now my preferred!
27 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Scott, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Tom James provided such attentive and efficient service throughout the process. It’s wonderful to know that we were able to diagnose and resolve the recurring issue promptly. Your continued trust means a great deal to us, and we’re honoured to be your preferred dealership. We look forward to welcoming you back in the future. Best wishes from all at Sytner Solihull BMW.
A really easy and helpful experience by…
A really easy and helpful experience by Lino at BMW Solihull. Nothing was too much trouble and resulted in a really easy transaction. He is a credit to you.
8 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Darryl, Thank you very much for your kind words. We are delighted to hear that Lino provided such a helpful and straightforward experience for you. It’s wonderful to know that nothing was too much trouble and that the transaction was easy and enjoyable. Lino is indeed a great asset to our team, and your recognition means a lot to us. We truly appreciate you taking the time to share your positive experience with BMW Solihull. Kind regards, The Sytner Solihull BMW Team
Antwoord van Sytner Group - Sytner Solihull BMW
Dear MrRichardWixey, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our service fast, quick, and very professional. It is always our aim to provide an excellent experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Five Star Service
Always had a good experience and service with BMW. Checked the problem that showed in the dashboard, ordered the parts and was sorted in no time. My car was cleaned after the service which is always nice when you collect the car. Professional and friendly staff. Highly recommended.
1 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Mrs Clarke, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that our team provided professional and friendly service, and that your car was promptly repaired and cleaned to your satisfaction. It’s always our aim to ensure every visit is a positive one, and your recommendation means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Always Find Sytner Solihull so helpful
Always Find Sytner Solihull so helpful. Have had BMW’s from the Group since 1997 ! Took both my X5 M50i and M5 Competition in recently and so well looked after by the service dept ! Big shout out to Harrison and Kyle at BMW sytner Solihull for always going the extra mile and giving excellent customer service
17 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you, Jonathan, for your wonderful review and continued loyalty since 1997. We’re delighted to hear that both your X5 M50i and M5 Competition were so well looked after by our service team. Harrison and Kyle will be thrilled to receive your kind words. It’s always our aim to provide excellent customer service and go the extra mile for our customers. We truly appreciate your support and look forward to welcoming you back to Sytner Solihull BMW in the future.
BMW Solihull
Sold me a car that already had been sold at another dealer shop, Nobody returns calls, Total lack of communication, had the car for for hours and when driving on a straight road the car was just shaking, pulling to the left, brake warning light come on, I’ve had a lot of cars from this dealership and this will be my last BMW time to give Mercedes ago for my next vehicle, plus more issues but not enough place to explain here
30 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Tony, We are truly sorry to hear about your disappointing experience with us. This is certainly not the standard we aim to uphold at Sytner Solihull BMW. We would like to invite you to contact our Used Car Manager - Matt Bond at matthewbond@sytner.co.uk to discuss your concerns in more detail. Your feedback is important to us, and we hope to have the opportunity to address the issues you have raised. Kind regards, Sytner Solihull BMW
Super easy and quick service
Super easy and quick service, took car in for recall, had a complimentary valet and health check and couldn’t be happier with service
14 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you very much for your kind words. We’re delighted to hear that your experience with us was both quick and easy, and that you appreciated the complimentary valet and health check. It’s always our aim to provide a seamless and enjoyable service for all our customers. Your satisfaction means a great deal to the team here at Sytner Solihull BMW. We look forward to welcoming you back in the future and continuing to meet your expectations.
What a disapontment!!
What a disapontment!!Car was dropped off at 8am for diagnostic work(plugging in a tool into the obd port)told them NOT to wash & vac as i ineed the car back asap-asked a few times how long will it take??they replied back not to long(as i was waiting for the car)Got the car back at 11am!!To me this was far to long-3 hours just to plug in a computer & £150 lighter-it seems that these cars are NOT reliable /or the garage have incompetence staff & lack of communication
11 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Roy, we apologise for the disappointment you experienced during your recent visit. Having spoken to the site, we advised that we do not carry out diagnosis waiting as we are unable to confirm we can complete within the 90 minute fast lane appointment. You still chose to wait. We have diagnosed for you, however you did not want to continue with the repair. We naturally would love to repair your vehicle for you, so would welcome you to reach back out to Marcus Smith. Regards Sytner Solihull BMW.
Fantastic service from MR.Gareth
Absolutely the service from your team Gareth jenkinson
Smoothly from start to finish
Offered any services are available and happy to assisted.
27 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Sirichai Yingchankul, Thank you very much for your kind words and for taking the time to share your experience with Gareth Jenkinson and the team at Sytner Solihull BMW. We are delighted to hear that the service was smooth from start to finish and that you felt well supported throughout. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us. We look forward to welcoming you back in the future. Kind regards, Sytner Solihull BMW Team
Customer service particularly
Customer service particularly Shaun Taylor was excellent.
The only frustration is the automated voice system which does not work effectively-.
23 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Godfrey, Thank you very much for your kind words regarding Shaun Taylor and the customer service you received at Sytner Solihull BMW. We are delighted to hear that Shaun provided excellent support during your visit. We do, however, apologise for any frustration caused by the automated voice system and appreciate your honest feedback. Your comments are invaluable in helping us understand our customers’ experiences better. We hope to welcome you back soon and provide an even smoother experience. Kind regards, Sytner Solihull BMW Team
Super service from Sam
Super service from Sam. Went above and beyond to get me back on the road
23 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you very much for your kind words, Omar. We’re delighted to hear that Sam provided you with such excellent service and went above and beyond to get you back on the road. It’s always our aim to ensure every customer feels valued and well looked after. Your feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Sytner Solihull BMW in the future. Safe driving!
Great service
Very friendly staff that we’ve got to know over the years. Clear explanation of cost and kept me up to date on progress.
22 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Annie, Thank you ever so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our team’s friendly approach and clear communication have made a positive impression over the years. It’s always our aim to keep customers fully informed and comfortable throughout their visit. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Everybody was so help full
Everybody was so help full, also they went the extra mile to make me feel special.
The engineer that gave me to courtesy car was very help full explained everything to me very happy. will recommend this service.
22 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Ian, Thank you very much for your kind words. We are delighted to hear that our team made you feel special and that the engineer provided clear explanations regarding the courtesy car. It’s wonderful to know you were happy with the service you received. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.