Disappointed with process - purchased a 2 year old BMW 3 series from Sytner Solihull and felt rushed to complete sale by end of month. Advised collection of car must be Friday 31st and could not be de... Toon meer
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Speedy and efficient service both at drop off and pick up. Special mention for Ola who dealt with me, she was exceptional. Superb service from this very bright and engaging young lady, a real as... Toon meer
Bedrijf heeft geantwoord
A absolute great experience dealing with Kyle from service department, very knowledgeable. Kyle has been my go to person whenever my service is due . Looking forward seeing you next time
Bedrijf heeft geantwoord
Had a small remedial body work repair, handled by Oli. Oil presented good inter personal skills, good knowledge of his area of work, taking time to explain what would be done in a reassuring manner... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
120 Highlands Rd,Shirley, B90 4NU, Solihull, Verenigd Koninkrijk
- 0121 733 3444
4,3
Uitstekend
883 reviews
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Professional staff and processes
Professional staff and processes, a pleasure to deal with. So sad that government departments come from a different planet where excellence in customer service barely exists.
2 juli 2024
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your kind words, Mr AIW. We are delighted to hear that you had a positive experience with our team at Sytner Solihull BMW. Our staff takes great pride in providing professional and efficient service to our customers. It is unfortunate that government departments do not prioritize customer service as much as we do. We hope to continue exceeding your expectations in the future. Thank you for choosing Sytner Solihull BMW.
Ellie Amos - New Car Sales Executive.
I always receive second to none service at Sytner Solihull over the last 21 years and would never hesitate to reccomend them. On this occassion I would like to thank personally 'Ellie Amos' - New Car Sales Executive.
From our first enquiry and collecting our car Ellie was a delight and attentive to our needs. She kept us well informed and was clear in her approach. We always felt that as a customer our needs were first and foremost culminating in a follow up call the day after the collection to ensure all was ok and asking us to get back to her if we had any questions. Many thanks again.
23 juni 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your glowing review, Mark! We are delighted to hear that you have consistently received exceptional service at Sytner Solihull BMW for over two decades. We are also pleased to know that Ellie Amos, our New Car Sales Executive, provided you with a delightful and attentive experience. It is our priority to ensure that our customers' needs are met, and we are glad that Ellie exemplified this. Thank you for choosing Sytner Solihull BMW and we look forward to serving you again in the future.
A positive experience
It was an absolute pleasure dealing with Syed Ahmed, who was polite and professional and did not put me under any pressure. The whole process was very easy and I was able to collect my car 4 days after the initial contact.
I would definitely recommend the Sytner Solihull BMW experience!
20 juni 2024
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your kind words, Claire. We are delighted to hear that you had a positive experience with Syed Ahmed at Sytner Solihull BMW. Our team takes pride in providing a pressure-free and professional service to our customers. We are glad that the process was easy for you and that you were able to collect your car quickly. Thank you for recommending us, we truly appreciate it. We look forward to serving you again in the future.
Lewis Gent was amazing
Lewis Gent was amazing. Answered every call answered, all my silly questions, and made the process seamless. Can’t give him more praise.
21 juni 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for taking the time to leave such a positive review for Lewis Gent at Sytner Solihull BMW. We are delighted to hear that he provided excellent customer service and made the process seamless for you. We will be sure to pass on your kind words to Lewis and the rest of the team. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Solihull BMW.
Very efficient
I have been looking for plug in hybrid for awhile, decided to test drive X2 BMW
As soon as we walked into the showroom we were seen to straight away and made to feel welcomed.
I had not booked but this was not a problem and we were looked after my Theo.
Theo arranged the test drive immediately and took me out. He was very knowledgeable about the car. He was not pushy but very polite and professional.
I decided to buy the car and again when we went to collect Theo went through everything very thoroughly and made be feel at ease
11 juni 2024
Antwoord van Sytner Group - Sytner Solihull BMW
I recently visited Sytner Solihull BMW and had a fantastic experience. I was looking for a plug-in hybrid and decided to test drive the X2 BMW. From the moment I walked into the showroom, I was greeted and made to feel welcome. Theo, my salesperson, was extremely knowledgeable and not pushy at all. I ended up purchasing the car and Theo made the collection process seamless by going through everything thoroughly. I highly recommend Sytner Solihull BMW for their excellent customer service.
Very disappointed on two fronts
Very disappointed on two fronts, first my husband visited the showroom in Shirley with the intention of purchasing. He asked for a car to be opened to sit in but otherwise no engagement or customer service from the group of men who were too busy chatting amongst themselves. A cash sale lost. Secondly we had a family meal last Friday at Harry's bar in the Regency Hotel next door. We were greeted with a group of men in BMW uniform swearing and shouting and joking loudly, obviously on the way to being drunk. We had to complain to the restaurant staff. A very poor impression, not anything like BMW brand values, unprofessional, discourteous, yobbish. We took our business to Audi. 🤷♀️
9 juni 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Fiona Harrison, Thank you for taking the time to share your experience with us, I can only apologise. We are very proud of both the business and brand we represent, inside and out side of work. Rest assured this review has been taken very seriously internally. Regards Sytner Solihull BMW.
Hats off to Solihull Sytner!
Hats off to Solihull Sytner!! I work in retail and know all about the level of service a customer deserves, Sytner Solihull did not disappoint! I asked a question on Autotrader via email, and got a call back from George Golby, from that moment onwards, little did I know that I will be walking away with the very car I enquired about! When I went to view the car, the hospitality was amazing, not pressured by staff, I was greeted at reception and offered refreshments immediately and advised to take a seat before meeting George. George Golby a great salesman, explained everything I needed to know in great detail, and none of the pushy or pressure tactics as sometimes felt from other competitors. The whole team at Sytner Solihull were amazing, I was allowed time to think and decide in my own time and here I am writing this review with my G30 parked outside on my drive! George arranged a test drive, and gave me time to view the car at my pace and answering any questions that I had. Brilliant service all-round from Sytner Solihull and more so, George for being a true gentleman! I have a Sytner garage that closer to my house, where I have not always had the best customer service, but here at Sytner Solihull they were absolutely 10/10! I will definitely be back with my future custom, see you soon!
15 juni 2024
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your glowing review, S K Sharma! We are delighted to hear that you had a fantastic experience at Sytner Solihull BMW. Our team takes great pride in providing exceptional customer service and we are thrilled that George Golby was able to assist you in finding your dream car. We appreciate your kind words and look forward to welcoming you back in the future. Happy driving!
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your positive review, Lynne! We are delighted to hear that you received excellent service from our team at Sytner Solihull BMW. Our goal is to provide a kind and friendly experience for all of our customers, and we are glad to know that we have achieved this with you. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Solihull BMW.
I recently had the profound misfortune…
I recently had the profound misfortune of dealing with BMW Sytner Solihull, and I must say, the experience was nothing short of a nightmare. After an RTA, I entrusted my car to them for repairs, expecting the high standards BMW is renowned for. What I received instead was a display of utter incompetence and a blatant disregard for customer satisfaction.
First and foremost, the front bumper replacement was a disaster. Not only was the underside of the bumper damaged and left unrepaired, but it also felt like they were intentionally trying to sabotage my vehicle's integrity. As if that wasn’t enough, the side door still had a dent, which they conveniently ignored despite my follow-ups. Their response? Complete radio silence. It’s as if they believe ignoring a problem makes it disappear.
Adding insult to injury, my BMW Floating Hub Caps were replaced with older, damaged ones that looked like they were salvaged from a scrap yard. This amateurish swap made my alloys look atrocious, and frankly, it’s unacceptable for a brand that prides itself on luxury and precision.
But the horror doesn’t end there. I booked a service, hoping for some semblance of professionalism, only to be met with sheer negligence. Upon collecting my car, I discovered a flat tyre due to a leaking valve, and to top it off, there was bird excrement on the front bonnet. Clearly, their idea of quality control is nonexistent.
Attempting to add new features to my car was another exercise in frustration. Their excuse for every request was the same tired line: "It’s not BMW approved." It's as though they have a script to avoid any form of additional work, all while charging exorbitant prices for their subpar services.
BMW Sytner Solihull epitomises everything wrong with modern car service centres: sky-high prices, shoddy workmanship, and a complete lack of care. I wouldn’t recommend them to my worst enemy. Save yourself the trouble and take your car anywhere but here.
17 mei 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
Dear Kamran, Thank you for bringing your experience at BMW Sytner Solihull to our attention. We are deeply sorry to hear about the issues you encountered during your visit. We would like to invite you to contact our Aftersales Manager, Arrash Erfan, at arrasherfan@sytner.co.uk. He would be more than happy to discuss your concerns and work towards finding a resolution. We value your feedback and hope to have the opportunity to make things right. Sincerely, The BMW Sytner Solihull Team
Great customer experience & service
Had a good offer on enabling me to part-ex my old BMW 118i M sport for a newer version at less monthly cost than before with all the benefits of a new car.
I knew exactly what I was after and Ellie quickly found a car to match my requirements actually in stock (rather than wait 6 months). Deal & exchange was all done within a week.
28 mei 2024
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your 5 star review, Richard. We are delighted to hear that you had a great experience with us at Sytner Solihull BMW. We are pleased that Ellie was able to find a car to match your requirements in stock, and that the deal and exchange was completed within a week. We strive to provide the best customer service and we are glad that we were able to meet your expectations. We look forward to seeing you again soon.
I made an enquiry about a lease deal…
I made an enquiry about a lease deal and wanted some prices. It took them a few days to get back to me. They only got back to me as I made it clear I was not happy with the service I received especially as I was a potential customer. They apologised etc.. but made no effort to explain what went wrong.
They tried to call me but as far as I’m concerned it was too late, as they were only communicating with me as I let them know how poor the service had been. I don’t think I’ll deal with them until I get an explanation. I still haven’t had one. It’s as if my business wasn’t good enough. So they’ve gone quiet as they know they were wrong. Very poor.
30 mei 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Solihull BMW
We are sorry to hear about your experience with Sytner Solihull BMW. We understand that you were not happy with the service you received and we would like to apologise for any inconvenience caused. We take customer service very seriously and we would like to invite you to contact our Head of Business, Sam Callender, samcallender@sytner.co.uk, to discuss this further. We would like to understand what went wrong and ensure that this does not happen again. We value your business and we look forward to hearing from you.
Very good from Stephen Murphy the…
Very good from Stephen Murphy the salesperson ,Amy bent fantastic she sorted the finance out ,overall very good highly recommend 10
30 mei 2024
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your kind words, Mrs Rajni Lal. We are delighted to hear that you had a great experience with Stephen Murphy and Amy Bent. We strive to provide the best customer service and it is great to hear that we have achieved this. We are glad that you would highly recommend us and we look forward to seeing you again soon. Thank you for choosing Sytner Solihull BMW.
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your excellent review, Alex! We are delighted to hear that you have had such a positive experience with us at Sytner Solihull BMW. We strive to provide the highest level of customer service and satisfaction, and it is great to know that we have achieved this with you. We look forward to welcoming you back to our store in the future and continuing to provide you with the same excellent service.
Know what you want prior to your visit
Hi, I do not normally like buying a new car, I feel like a "lamb to the slaughter" this is something you do every three years or so and they do every day.
However this was so refreshing there was no silly-ness and they were very professional. I treated them with respect and they respected me likewise. I can not fault the level of service that I received.
7 mei 2024
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our team professional and respectful. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope that you are enjoying your new car and that you will come back to us in the future. Thank you again for your review.
wonderful customer service
Our sales rep, Theo, was very helpful, listened to what we wanted and looked for the right car for us. The service we received from him was excellent and he kept us informed at every step of the process. Can't recommend highly enough.
4 mei 2024
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your kind words, Debbie. We are delighted to hear that Theo was able to provide you with an excellent service and that he was able to find the right car for you. We strive to ensure that all of our customers receive the highest level of service and we are pleased that Theo was able to meet your expectations. We hope that you are enjoying your new car and we look forward to seeing you again soon.
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your 5 star review of Sytner Solihull BMW. We are delighted to hear that you had a good overall service from start to finish. We strive to provide the best customer service and experience possible, so it is great to hear that we have achieved this. We hope that you will continue to enjoy your BMW and that you will come back to us for any future servicing or repairs. Thank you again for your kind words and we look forward to seeing you again soon.
Sytner, best BMW main dealer in the area.
This is the 3rd new BMW from Sytner. The service is excellent and the after care is brilliant to ensure all aspects of the car are setup correctly. So in a few years I shall be looking to up for an upgrade. Best main dealership in area in my view.
10 april 2024
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your kind words, Ralph! We are delighted to hear that you have had such a positive experience with us here at Sytner Solihull BMW. We strive to provide the best service and after care to ensure that all aspects of the car are setup correctly. We are glad that you will be looking to upgrade in a few years and we look forward to welcoming you back. We are proud to be the best main dealership in the area and we thank you for your continued support.
George made everything really easy…
George made everything really easy buying my new car. I have been using Sytner for many years for services and feel I can trust my car is being looked after
3 april 2024
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your kind words, Caron. We are delighted to hear that George made your experience of buying a new car so easy. We understand how important it is to have trust in the people looking after your car, and we are glad that you have been using Sytner for many years. We hope that you continue to enjoy your new car and that you will come back to us for any future services. Thank you for your loyalty and for taking the time to leave us a review.
Very pleased with the service from BMW…
Very pleased with the service from BMW Sytner Solihull.
3 april 2024
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your kind words, Wayne. We are delighted to hear that you are pleased with the service you received from Sytner Solihull BMW. Our team works hard to ensure that all of our customers receive the highest level of service and we are glad that you experienced this. We hope that you will continue to choose Sytner Solihull BMW for all of your automotive needs and that you will recommend us to your friends and family. Thank you again for your review.
Antwoord van Sytner Group - Sytner Solihull BMW
Thank you for your kind words, Paul. We are delighted to hear that you had an excellent experience with us at Sytner Solihull BMW. Our team strives to provide the best customer service possible and we are pleased that you felt this was achieved. We hope that you are enjoying your new car and that you will continue to choose us for all your motoring needs. Thank you for your custom and we look forward to seeing you again soon.
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