tappd.co.uk Reviews 

224
TrustScore 3 uit 5

3,0

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Beoordeeld met 1 van de 5 sterren

Company used to be brilliant but the last few years it has become terrible and it's no shock that they have now been given a winding up order. They crowdfunded a huge amount of money advertised... Toon meer

Beoordeeld met 1 van de 5 sterren

Terrible wouldn’t recommend. Ordered a box of 24 only 12 arrived emailed with zero response I finally got them on the phone to which I was told the order would be repacked and sent. I then had to call... Toon meer

Beoordeeld met 5 van de 5 sterren

I found out about Tapp’d cocktails through a friend during lockdown and I have ordered from them plenty of times since! The cocktails are delicious (plenty of alcohol content, not just fruit juice) an... Toon meer

Beoordeeld met 5 van de 5 sterren

We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had ma... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Alcoholfabrikant

Geschreven door het bedrijf

Tapp’d Cocktails is a family run, Essex-based ready to drink bottled cocktail company. We launched in 2019 with a goal to shake up the ready to drink cocktail industry, since then we have taken the UK by storm and seen great success with our local home delivery service as well as supplying our trade partners nationwide. We are proud of our reputation for great customer service and the quality of our drinks which we develop with industry experts, our supply chain partners and our loyal customer base who we like to collaborate with in every new drink development and then launch for your enjoyment allowing you to #wakeshakeserve and enjoy within 20 seconds.


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

224 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,0

Alle reviews

(224)

9 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

These cocktails taste amazing

I have ordered from this company a few times and have never had any problems. The products are always well packaged and I’ve been able to track the delivery. One set I ordered the glasses that came with the set were out of stock, somebody rang me to let me know and let me choose which alternative I would like, they were very helpful and recommended which alternative glass would maybe be a best choice to go with the drinks in the set.
Most of all these drinks taste delicious and all of my friends that have tried them love them too

5 augustus 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Thank you for your review! We are glad to hear we have gone down a treat with your friends!

Beoordeeld met 5 van de 5 sterren

Best cocktails for at home or a party

Best cocktails for at home or a party. The taste are as if you are in a cocktail bar, every party we host these guys always deliver the best cocktails. Thank you

30 juli 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Thank you for your review Kev, that's exactly what we were going for when creating our cocktails!

Beoordeeld met 5 van de 5 sterren

Taste amazing

Taste amazing, Brilliant service.

3 augustus 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Thank you for your review Joe!

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing , nothing else to describe it as!

2 augustus 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Thank you for your review, it means the world to us!

Beoordeeld met 5 van de 5 sterren

Top drawer

Top drawer, really tasty and good value.

6 juli 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Thank you for your review!

Beoordeeld met 5 van de 5 sterren

Obsessed!!

Obsessed!!
The best cocktails ever 😍😍

1 augustus 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Thank you Annie, we really appreciate it!

Beoordeeld met 5 van de 5 sterren

Great selection, amazing cocktails

I order from Tapp’d cocktails every birthday party or event I host and their cocktails are always the first to go! Love the wide selection they have and delivery’s always quick. Even been able to pick them up before when I’ve left it too last minute to order which is handy!

19 juli 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Thank you for your review! We agree these are perfect for all gatherings!

Beoordeeld met 5 van de 5 sterren

6 stars if I could

Lovely friendly staff excellent delivery time, and the cocktails Are excellent have ordered with them many times.and will continue to do so, keep up the good work everyone

26 juli 2024
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Antwoord van tappd.co.uk

Thank you for your review!

Beoordeeld met 5 van de 5 sterren

Amazing cocktails!

Amazing cocktails! Really easy to put together or keep in the fridge for a warm day. Owner really knows what people want and he puts that above everything! Definitely recommend :)

20 juli 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Thank you for your review!

Beoordeeld met 5 van de 5 sterren

Ordered products for a party

Ordered products for a party! Arrived on time! Absolutely loved the cocktails! Will be ordering again!! Fabulous!! 5 star products and service!! Well done Tappd

1 augustus 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Thank you for your review!

Beoordeeld met 5 van de 5 sterren

Tappd Salted Caramel Colada!

We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had many, only the once!
The reason for the review now is because some of the new flavours are stunning. Not a personal fan of the cans (not strong enough) but the bottles are wonderful.
The new salted caramel colada sounds unusual but it is blooming amazing.

10 juli 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Hi Mike,

Thanks for the review! We hope you enjoyed our Limited Edition Salted Caramel Colada

Beoordeeld met 1 van de 5 sterren

don’t bother

I ordered on Monday by Friday nothing , phoned and oh I’m so sorry they have been damaged in transit and we will get another box over to you … I’m five mins down the road I said I need them for a party tomorrow will they be here if not I can pick them up … yes
Were they … no in fact not till Tuesday why Thankyou for that ! Not even an apology oh well won’t be doing that again and to think I have hundreds of customers too ! Bad communication
In reference to your reply ??? You have terrible customer service. You don’t answer emails and again I’m five mins down the road I could of come and got them ! Nothing to do with your delivery server it’s you

1 juli 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Hi Lindsey,

We apologise to read that your parcel was damaged in transit and for the delay in the replacement being sent. Rest assured we are working extremely hard to resolve all issues with damaged parcels caused by DHL.

Beoordeeld met 2 van de 5 sterren

Didn’t receive the refund promised

Made an order in the Thursday and paid for a Saturday delivery didn’t turn up when I called up they said I’d receive a refund in postage and 25% refund on the order due to the issue, I’ve rang twice and emailed a number of times and they tell me they will do it straight away and the emails they just don’t respond to them

17 juni 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Hi Rachael,

I apologise for the delay in our team responding to your emails. From reading the email chain I can see that this has now been resolved.

Beoordeeld met 1 van de 5 sterren

Got a voucher for 6 cocktails and an…

Got a voucher for 6 cocktails and an online escape room as part of Virgin Experiance Days.
Clicked the link on the voucher to email the escape room company which all went through fine.
Clicked the link on the voucher to email Tapp'd and filled in the required details. They then came back saying the voucher code was wrong. My mistake - I emailed them the wrong code. I then sent the correct code over 2 days ago and am yet to get a reply. I've followed up and still not got a reply.

13 mei 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Hi Emma,

I apologise for the delay in responding to your email. I can see from the email chain that this has now been resolved.

Beoordeeld met 2 van de 5 sterren

Poor customer service

I’ve purchased from Tappd a few time now and was happy with their service and products, this was until I asked for their support in potential fraudulent activity around my email address and potential phishing emails in the name of Tappd. I have emailed them twice and left voicemail messages but they just don’t respond, my experience is they don’t answer the phone either. This has soured my perception of this company now and I am now reluctant to purchase from them.

15 maart 2024
Review zonder uitnodiging
Logo tappd.co.uk

Antwoord van tappd.co.uk

Hi Andrea, I cannot seem to find any email regarding this matter, nor have we had any phone calls regarding this. Can I confirm you have been emailing our customer service team at sales@tappd.co.uk?

Beoordeeld met 5 van de 5 sterren

Gorgeous cocktails

Received cocktails as an experience gift gorgeous taste really pleased with purchase my favourite was pina colada will definitely order again.

19 januari 2024
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Thank you for your review!

Beoordeeld met 1 van de 5 sterren

Gone downhill

Used to be the best cocktails about now they taste like the watery all inclusive cocktails abroad won’t be getting these again

9 december 2023
Review zonder uitnodiging
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Antwoord van tappd.co.uk

Hi Brett,

We are sorry to read this! Our recipes have had major changes since December. I would love to change your opinion on the matter.

Beoordeeld met 5 van de 5 sterren

High quality

I had an issue in receiving my order. The customer servicecwas second to none and couldn't do more to resolve. Once I did receive my order the cocktails were lovely. My favourite was the mojito. Very authentic, tasty and enjoyable. Good trustworthy company with a very high quality product

18 oktober 2023
Review zonder uitnodiging
Logo tappd.co.uk

Antwoord van tappd.co.uk

Thank you for your review!

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