Company used to be brilliant but the last few years it has become terrible and it's no shock that they have now been given a winding up order. They crowdfunded a huge amount of money advertised... Toon meer
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Lees wat reviewers zeggen
Terrible wouldn’t recommend. Ordered a box of 24 only 12 arrived emailed with zero response I finally got them on the phone to which I was told the order would be repacked and sent. I then had to call... Toon meer
I found out about Tapp’d cocktails through a friend during lockdown and I have ordered from them plenty of times since! The cocktails are delicious (plenty of alcohol content, not just fruit juice) an... Toon meer
We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had ma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tapp’d Cocktails is a family run, Essex-based ready to drink bottled cocktail company. We launched in 2019 with a goal to shake up the ready to drink cocktail industry, since then we have taken the UK by storm and seen great success with our local home delivery service as well as supplying our trade partners nationwide. We are proud of our reputation for great customer service and the quality of our drinks which we develop with industry experts, our supply chain partners and our loyal customer base who we like to collaborate with in every new drink development and then launch for your enjoyment allowing you to #wakeshakeserve and enjoy within 20 seconds.
Contactgegevens
35 Progress Road, Tappd Cocktails, SS9 5PR, Leigh On Sea, Verenigd Koninkrijk
- 01702936500
- sales@tappd.co.uk
- www.tappdcocktails.com
3,0
Gemiddeld
224 reviews
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Fab cocktails
Really speedy delivery and a lovely selection of drinks that were beautifully packaged. Nice to use an independent company too.
Very pleased and would definitely recommend!
21 januari 2022
Review zonder uitnodiging
Excellent Cocktails & Customer Service!
After DPD failed to deliver my order of cocktails I was in a panic but the customer service agent I spoke to , Ria, was amazing. Ria was very kind and straightaway resent another box of cocktails in time for my daughter’s birthday. Nothing was too much trouble. Very friendly, polite and great customer service.
Tapp’d are professional, and were very quick to resolve the issue. This is now the third time using them and we will be loyal customers as we are so impressed by how they handled the situation. Thank you so much to the team and to Ria in particular!
Oh and the cocktails were great too .. everyone loved them!
M. Cooper
19 januari 2022
Review zonder uitnodiging
Amazing cocktails for such a great price
Great cocktails, especially the Espresso Martini and the Cosmo! Fab service and free delivery on orders over £50, what’s not to ❤️
Also, they taste just like one you would pay twice the price for in a bar.. some cocktails from other companies have tasted wishy washy but Tappd have absolutely nailed the right taste combined with the level of alcohol
Highly recommend and I have ordered my batch for NYE
29 december 2021
Review zonder uitnodiging
Just not bothered!
Ordered a box to be delivered yesterday as need them as a gift to be given tomorrow. They haven’t arrived so have called 3 times to be told “they’re out for delivery probably tomorrow! Have asked for a change of address or a refund of which neither can be done. Have ordered many times when this company was small and needed custom, now much bigger and feel they don’t really care anymore. Shame
23 december 2021
Review zonder uitnodiging
Antwoord van tappd.co.uk
Hi Karen,
We apologise for this service it is very unlike us. Due to an extremely high volume of orders and a shortage of staff we have been working tirelessly to ensure we are getting these orders out to you in time for Christmas. Being only our second Christmas we are still learning the best way possible to speed our packing service. We appreciate you are a one of our original customers and apologise we cannot offer you that same one to one service we could previously.
I hope we haven't disappointed you that much
Have a great Christmas
Paige
Awful company
I ordered the ultimate cocktail kit on a Friday for a party on the Saturday so paid for GUARANTEED DELIVERY the kit arrived after 48 hours later so not next day. On the web site it says customer services is open on Sat 9 till 2, I left 3 messages no one got back to me, I sent an email still no reply. So thats obviously a lie. I eventually contacted the company on Monday morning and explained I did not want the cocktails they said I could not return as it would cost too much and the only thing they could do was refund the delivery charge. The woman in customer services was awful she couldn't even get my name right and talked over me constantly. I would not recommend the company and would have given a -5* rating if I could.
20 december 2021
Review zonder uitnodiging
Antwoord van tappd.co.uk
Hi Debra, I do apologise for this it is very unlike our company and we will be investigating further in this situation. The website does state that our office is closed Saturday and Sunday and only open for Click and Collect. Again I apologise for the confusion and inconvenience caused by this. After looking into this order I can see we have refunded the cost of delivery. It does cost £7 to collect parcels from DPD so for this to happen without a faulty product our small company would be at a loss. I hope this puts a little clarity into the reasoning behind the outcome and I wish you a very Merry Christmas.
Many thanks
Paige
Great cocktails and customer service
I decided to try a box of 6 cocktails as a virgin experience voucher I’d been bought. The cocktails are amazing, really fresh tasting, like you’d get from a bar. I’ve tried other bottled cocktails in the past and tappd are so much better. Really quick delivery too. There was a slight issue with my order but customer services were fantastic and resolved it straight away. I will definitely be ordering from tappd again.
17 december 2021
Review zonder uitnodiging
Changed Recipe?
On my first order I really really loved the pina colada so ordered 16 bottles with my 2nd order. Either the recipe has been changed or I had a bad batch the 2nd time as they defiantly didn’t taste the same. Overall I think the cocktails are fab but was disappointed that I bought so many pina coladas to find them to be different, if the recipe has changed I would definatly recommend changing it back!
13 december 2021
Review zonder uitnodiging
Antwoord van tappd.co.uk
Hi Emily, thank you for your review we haven't altered the Pina Colada since September 2020. We would love to resolve this for you can you please pop our customer service an email with your order number and if possible the batch code of the cocktail (located on the bottle neck) we can then look to replace these cocktails for you.
Many thanks
Paige
sales@tappdcocktails.com
01708986043
You can taste the quality …
I saw the cocktails on QVC and decided to sign up on their website to receive news and discount codes etc. I ordered their 12 bottle advent calendar and they arrived today. This review is only based on my first bottle of pina colada. It’s 200ml and was the perfect size to fill my glass with some ice cubes. You can immediately taste the quality. It’s not a thin taste but a proper thick pina colada that I’ve drink many many times. They use real pineapple and coconut blended with rum. It’s delicious and I’ll have to be careful as i think it will be easy to finish all 12 bottles in a couple of nights! Can’t wait to try all the different cocktails over the next week. So far ten out of ten.
11 december 2021
Review zonder uitnodiging
Lovely apology
The sales team were super busy and missed my email first time - so they sent two crates as an apology! Very good service and great cocktails for parties at home. Will definitely buy again :-)
10 december 2021
Review zonder uitnodiging
Great service and cocktails.
Ordered as gifts for friends and also some for myself. Really impressed with the speed of dispatch and delivery up to here in North Wales. Can't remember when I had such stunning cocktails, really delicious. I shall be ordering more.
19 november 2021
Review zonder uitnodiging
Best in town
A hiccup with delivery, but was quickly and efficiently handled, these are the best cocktails around, and the French Martini is to die for.
10 september 2021
Consistent
Consistent. Initially, extremely surprised at the quality and it hasn't changed at all.
Pina coladas for me!
4th order. Over 5 months
Recommended.
4 september 2021
I have to say they were delicious and…
I have to say they were delicious and authentic, would definitely order again 😍
2 september 2021
Fabulous French Martini
The French Martini is a fantastic new flavour.
Delightfully sweet. I've been sharing them out to family and friends to try too!
1 september 2021
items never received cdp had the…
items never received cdp had the package and it was leaking and i never got this resent
1 september 2021
Antwoord van tappd.co.uk
Hi Sam, apologies about this please pop our office an email or phone call and we can rectify this situation
Quick delivery
Quick delivery, just the right amount per bottle. Will definitely order again.
1 september 2021
The new french martini is to die for
The new french martini is to die for! I have recommended your cocktails to friends and family on numerous occasions and they have been enjoyed by all!
1 september 2021
The new French Martini is 👌🏻
The new French Martini is 👌🏻
Blows the socks off the rest!
1 september 2021
Great company!
Brilliant service. Amazing cocktails.
Spoil yourself - you won't regret it!
24 augustus 2021
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