Ordered an expensive replacement showerhead to replace an older, faulty one. Taps Empire had the exact one in stock, at a very competitive price. A very smooth transaction on their website. Go... Toon meer
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Lees wat reviewers zeggen
Unexpected extra's in the delivery, Hydra filter tap came with an additional flow meter to accurately predict when to change the water filter. Items were well packaged and came within two days of pla... Toon meer
Three sided shower enclosure ordered, one door delivered 6th April, the remaining panels on 1st June! Missed installation date from contractor and now will not except back as 20 days have passed from... Toon meer
The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... Toon meer
Bedrijfsgegevens
- Sanitairwinkel
- ook in
- Badkamerinstallateur
- Douchedeurwinkel
- Keukenvernieuwer
- Loodgieterwinkel
- Verwarmingsapparatuur leverancier
Geschreven door het bedrijf
Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.
Contactgegevens
9 Upminster Road South, RM13 9YS, Rainham, Verenigd Koninkrijk
- 0330 043 1254
- sales@tapsempire.co.uk
- www.tapsempire.co.uk
4,6
Uitstekend
544 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The items are of good quality
The items are of good quality. They arrived on time.
10 november 2025
Review zonder uitnodiging
Quick delivery well packaged and…
Quick delivery well packaged and correct part but that was down to my vigilance
9 november 2025
Review zonder uitnodiging
Order a £110 hand shower head
Order a £110 hand shower head, showing as in stock, delivery 2-4 days.
They take the money and within a few hours I get an email saying item needs to be ordered. Wait 4 weeks.
6 november 2025
Review zonder uitnodiging
Antwoord van Taps Empire
We're sorry to hear about your experience and understand that delays can be frustrating.
In addition to our own inventory, we utilise stock available with distributors and manufacturers to maximise availability for our customers. The product you ordered was listed as available based on our supplier’s latest stock information, and as soon as we became aware of the delay, we contacted you immediately.
We will try our best to arrange dispatch at the earliest. However, if you are unable to wait, please let us know and we can cancel the order.
excellent experience
3 oktober 2025
Review zonder uitnodiging
Great service
Rapidly did an accurate supply for cartridge I needed after initial incorrect order
10 oktober 2025
Review zonder uitnodiging
Terrible customer service.
Item arrived terribly packaged for a start. Royal Mail tried to deliver the returned package to Taps Empire on a Saturday and as they are not open, it could not be delivered. The package somehow got lost in the Royal Mail system was never rescheduled for a delivery, thus being past the 14 day return window, taps Empire were absolutely unwilling to help and take the item back. Shocking customer service I will never recommend or use them again.
27 september 2025
Review zonder uitnodiging
Antwoord van Taps Empire
Dear Daniel
There seems to be a misunderstanding, since your return for a Bristan Oval Flow Control & Diverter Valve was delivered back to us, and was refunded completely on 21 September 2025.
Your truly
Tim
Good Service
Easy payment, fast delivery although noticed pricing for the product I bought (yearly replacement of a toilet filter) has jumped up nearly 20%.....sign of the times!
18 september 2025
Review zonder uitnodiging
Excellent all round
Easy purchase, reasonable price, quick delivery. What not to like?
20 september 2025
Review zonder uitnodiging
Cifial Coule Mono Basin Mixer
The tap arrived earlier than quoted. It was well packed and arrived in perfect condition. Taps Empire was recommended to me by Cifial UK Ltd.
18 september 2025
Review zonder uitnodiging
Replacement cartridge bathroom tap
Accurate description of the product at a good price. The process was easy and the delivery effective.
16 september 2025
Review zonder uitnodiging
Prompt response
Prompt response. Delivery speedy and well packages
15 september 2025
Review zonder uitnodiging
Fast delivery genuine parts
They had the parts I required at a good price and fast free delivery
5 september 2025
Review zonder uitnodiging
The whole purchase was flawless the…
The whole purchase was flawless the website was easy to use and the delivery and communication was second to none. I would recommend Taps Empire to anyone. I'm very pleased with there service and wouldn't hesitate to use them again.
26 augustus 2025
Review zonder uitnodiging
They appeared to have the best price…
They appeared to have the best price for the Bristan 1901 shower unit I was looking to buy. It came with free delivery, and the shower unot was delivered within 5 working days
17 augustus 2025
Review zonder uitnodiging
Well done Taps Empire!
I ordered replacement Bristan Tap valve/cartridges!
They arrived sooner than expected and were exactly what I needed!
Good products! Good Price! Reliable delivery!
Well done Taps Empire!
8 augustus 2025
Review zonder uitnodiging
Good website
Internet search on your website was very easy. Keenly priced incl free postage. Delivery by Parcel Force very prompt, keeping as spares so will not fit yet
8 augustus 2025
Review zonder uitnodiging
Delivery of taps by Royal Mail never…
Delivery of taps by Royal Mail never arrived. Lost in post? So without hot water in bathroom for 11 days overall. Resending via TNT. Currently awaiting 2nd attempt delivery
9 augustus 2025
Review zonder uitnodiging
Antwoord van Taps Empire
Dear John
I believe you have left this review for Taps Empire in error.
As per our records, there is only one order from you dated 22 July 2025. You purchased Bristan 1901 cartridges from us, which were returned by you since they were not suitable for your taps, and subsequently refunded.
Interestingly, we currently do not use TNT for our deliveries. You may wish to chase up the correct retailer for the taps mentioned in your review.
Regards
Tim
Great price paid for taps
Great price paid for taps, excellent communications and super fast delivery.
23 juli 2025
Review zonder uitnodiging
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