tebayservices.com Reviews 

I’ve been going to Tebay now for 20 years and promoted to everyone I know how wonderful it is, not anymore! For the first time ever I’m sad to say in the last year it has deteriorated beyond recognition. It’s in desperate need for some TLC the restaurant breakfast was inedible but I couldn’t be bothered to complain. Toilets weren’t clean either. The only plus side is the farm shop although expensive, great quality.

I have always been a fan of Tebay but on Thursday 11th December (around 10.30) we called in for breakfast. Went to the cutlery box for knife and fork and the knife was caked in the last users egg. When I went back for another I examined the box more carefully. It was disgusting with most of the cutlery clearly dirty. To top it off the breakfast was cold.

Coffee - expensive and undrinkable.

Please read my Google Review Tebay Services ref: Changing Places if you need a Hoist .. the hoist is in a Tin Box Behind the Petrol Filling Station .. so if your in a Wheelchair Don't Unload at the Services .. drive around to the Exit and its located on the Way Out .. please be aware as there is NO easily accessible weatherproof direct wheelchair access from the Services itself !!!

I’ve always called at tebay. At one point it really used to live up to the hype. But as of late its seems to have gone downhill. It simply isn’t big enough to cope with the footfall. It’s usually akin to a football crowd. There’s far too many people and it becomes impossible to move around in any comfort the attitude of the management seems to be get as many people in as quick as possible serve them overpriced Luke warm food and get them turned round and on there way and get the next lot in. However what really put me off. Travelling from Manchester to Scotland this morning and thought. It should be quiet enough to get a hot breakfast and a toilet stop. Arrived at 6.45am. There was about 20 cars in the carpark. A crowd of people at the entrance door. The place doesn’t open till 7. And the cafe/ restaurant doesn’t open till 7.30. It’s a motorway service station. By 5 past 7 there was still no sign of life. The doors still locked. All of the cars including myself drove off and probably headed for the next service up the motorway. A service station that isn’t open at 7 in the morning. Think that’s done it for me. Won’t be calling again.

Dirty and disgusting. Northbound service point is the dirtiest, most disgusting service station I have ever been in. The disabled toilets should be closed as they are so so filthy and the gents toilets are equally filthy. Show that on TV. The whole place needs to be refurbished or closed and health and safety really needs to pay a visit.

Always stopped at Tebay and rated it 5 stars in the past. Unfortunately it has serious declined. At the start of lunch time food appeared stale and unappetising. Choice was limited. Lasagne was all pasta & cheese with little filling. Cappuccino was more hot milk that coffee flavour. Toilets were not clean and table needed to be wiped. Most of all the attitude of staff serving was really off putting, I nearly walked out. I was polite and smiley but 3 staff were grumpy and unhelpful, they did not portray a happy customer focussed workforce. Will not be coming again!

We always used to stop here with our dog, but visited today on our travels and they have changed the dog policy! Only outside seating with your dog! It was freezing today! Not sure why they can’t put aside a dog friendly seating area like most places, Backwards attitude in my opinion when so many places are now dog friendly, we will definitely go elsewhere which is a shame

No longer Dog friendly therefore no longer worth the higher prices and queues.
You cannot even buy food to take outside or takeaway unless you leave your dog in the car.
We left with zero purchases and wont be returning.

We were travelling north, and as previously, we really looked forward to a prolonged stop at Tebay. The weather was awful, so we took our dog on their well signposted dog walk, and came back to hopefully a lovely lunch and rest. We were gobsmacked to see a sign saying dogs were only welcome in the foyer, and nowhere in the seating areas. I asked a member of staff, who was very dismissive, verging on rude. The nett result was we grabbed a quick takeaway coffee, left in disgust, and spent our money elsewhere where we felt welcome. We can only hope Gloucester services have not gone the same way. AVOID IF YOU HAVE A DOG!

Awful! Breakfast items were thrown on top of each other by a vacant staff member. Tiny portion for £14! Shame on you Tebay. You were the flagship of what could have been. You need to up your game and listen to your customers who will be driving past if you don’t improve every aspect of your current offering.

Sad times, this was my favourite services, first time visiting since refurbishment, and really disappointed. The food selection is not good and food is only ok but not hot, and each section is separate so tough for a family to get different things and all pay together. Seems dirty and not as well organised. Disappointing visit.

Our visit suggests something maybe amiss at Tebay services (S) on September 1st. Nothing was passable, very poor value for money, dirty toilets and discoving that I’d just paid £1.55 per litre for unleaded when I went to pay with no sign of prices mentioned at the pump, meant it was no more Tebay, Gloucester & Cairn Lodge for me.

Very good selection but not enough staff. Took ages so we left. What a joke

How did the 5 star Tebay Southbound services become so poor over night??
The recent refurbishment is in my opinion a disaster…. Cold, clinical, confusing, limited, poor service…. Oh how I long for the old services of a few months ago. I have tried this new system 3 times now hoping for improvement, so after literally decades of being a Tebay fan, I’ll head off somewhere else next trip. And looking at how quiet this once thriving services is, I see I’m not the only one!

All hype, no substance.

Despite its TV-fueled reputation, this place is just an overpriced service stop masquerading as something special. First impressions were underwhelming — the entrance felt chaotic, poorly presented, and lacking warmth.

I’ll give credit where it’s due: the deli section had a tempting selection and friendly staff, a rare bright spot. But once I reached the tills, everything changed. Staff seemed unprepared, disengaged, and clearly struggling with basic service — no initiative, no courtesy.

It relies far too heavily on media buzz to justify inflated prices and mediocre standards. I passed far better spots nearby, with half the hype and double the quality.

Won’t be returning.

Very disappointing.
A very dirty service station on the M6 motorway. Toilets disgusting. The food had been cooked a while ago and served barely warm. We threw our meals away. Items sold in the shop were very expensive. We didn’t buy anything. We shall not visit again and don’t advise that you do either.

I always pop into tebay either side for their macaroni cheese as it is always amazing… well what have they done? It wasn’t as nice and very tight portion and cold didn’t come with chips so pay extra which is fine.. but then cold chips.. cold peas. No dogs!? Guys get your act together.. still hungry 🤯

The change in policy regarding dogs is very short-sighted. This was one of the main USPs from our perspective, as dog owners, that differentiated it from every other souless m/way services.
The vast majority of dog owners are responsible regarding their pooches.
The outside seating area at Tebay is useless when it's ***ing down 80% of the time.
We will be boycotting the services until they reverse this stupid policy and suggest all dog owners do likewise and hit them in the pocket, which is the only language they appear to understand.

breakfast was great but waiting 30 minutes to get it was not good only 2 people in front of us , there was 5 young girls serving the food and they didn’t have a clue what they were doing not their fault they should be guided by a senior member of staff £37 for 2 breakfasts and coffee you would expect a better service.