I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
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Lees wat reviewers zeggen
Easy to check in names and game play waiting for you to begin, food came right after my boys had finished playing, burger and fries where tasteie
Bedrijf heeft geantwoord
Zero customer care unfortunately. Waited at the desk On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement. Wa... Toon meer
Bedrijf heeft geantwoord
TENPIN are always a pleasure to book with, they make everything easy, applying offers and discounts, ammending bookings, getting through to customer service online. Its always really easy to speak t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Contactgegevens
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, Verenigd Koninkrijk
- 0333 034 6100
4,1
Goed
229 reviews
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Awful experience - horrible place
Honestly awful , lane kept breaking , food and spilt drinks everywhere - no one to tidy up before you get to the lane - when ask for it to be cleaned get told to clean up ourselves .
Wait 1 hour for a drink to arrive - honestly I have wasted £50 of my money booking this as could not even have a proper game - highly disappointing- managers there don’t seem to care either
22 februari 2026
Antwoord van Tenpin - Croydon
Hello Dean,
Thank you for taking the time to rate Tenpin Croydon 1 star. We appreciate you taking the time to share your experience. We're sorry to hear about the issues with the lane, cleanliness, and service you encountered. Please email customer.feedback@tenpin.co.uk with 'Review' in the subject line so we can investigate further. We hope to offer you a better experience in the future. All the best ~ Laura
Yheee is not enough time esp when is…
Yheee is not enough time esp when is bowling with kids
22 februari 2026
Antwoord van Tenpin - Croydon
Hello Vi,
Thank you for taking the time to rate Tenpin Croydon 1 star. We are sorry that you felt you didn't have enough time to bowl with children. We hope you enjoyed the rest of your visit. All the best ~ Laura
Antwoord van Tenpin - Croydon
Hello Sinead,
Thank you for taking the time to rate Tenpin Croydon 3 stars. We are sorry to hear that your experience wasn't the 5 star experience we wish to give all our customers. We will pass this feedback onto the venue for training and improvement purposes. We hope that your next visit is a 5 star experience. All the best ~ Laura
Antwoord van Tenpin - Croydon
Hi there,
Thank you for your fantastic 5* review at Tenpin Croydon! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Antwoord van Tenpin - Croydon
Hi Tracey, thank you for the excellent 5* rating! We're so pleased to hear that you enjoyed our offers and that you had a pleasant and enjoyable experience. We look forward to seeing you again soon! Best wishes - Adelaide
Antwoord van Tenpin - Croydon
Hello Corinne,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are delighted that you enjoyed your visit and that the staff were helpful and friendly. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Never again.
Food waiting time over 20 minutes.
Cold and dry when arrived.
When needed staff they was too busy talking amongst themselves
Music way too loud for a indoor activity
21 februari 2026
Antwoord van Tenpin - Croydon
Hi there
We are sorry to hear that you did not enjoy your visit to us. We regret that the food took too long and arrived cold. We'll address the staff's attentiveness and music volume. We appreciate your feedback. If you would like to discuss your visit, please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Croydon" and the details. We can then reach out directly to discuss this. Best wishes - Clare
The bowling was good, but food awful
The bowling was good. But the food is very dry and has no taste.
The toilets were filthy and a mess.
The only good thing is the price for 2 games is good, as bowling is expensive otherwise.
19 februari 2026
Antwoord van Tenpin - Croydon
Hi Mandy, thank you for the 3* review of Tenpin Croydon! We are pleased to see that you enjoyed your bowling with us, however, we are very sorry to hear that some of your visit fell short of our usual high standard! Your feedback is extremely important to us and we will certainly be making the team aware! In the meantime, we do hope this will stop your from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Antwoord van Tenpin - Croydon
Hi Hayley, than you very much for the fabulous 5* review of Tenpin Croydon! We are really happy to see you had lots of fun and enjoyed the atmosphere and we hope to see you again soon for another fun day out! Best wishes - Mel
On time but when we got to our alley…
On time but when we got to our alley there was food on the seat and drinks on the table from the previous bowlers so I had to walk around to find someone to come and clean it up .
18 februari 2026
Antwoord van Tenpin - Croydon
Hello Pauline,
Thank you for taking the time to rate Tenpin Croydon 2 stars. We're sorry the lane wasn't properly cleaned before your arrival, and you had to seek assistance. We'll address this with our team to ensure a better experience for everyone. We hope your next visit is a 5 star experience. All the best ~ Laura
We felt very rushed to finish our…
We felt very rushed to finish our games, with staff reminding us TWICE of our “30 minute slot” which for two games is a little ridiculous. What happenes if someone needs toilet etc ? Not to mention the people stood and stared as they waited for us to finish our games
14 februari 2026
Antwoord van Tenpin - Croydon
Hello Daniel,
Than you for taking the time to rate Tenpin Croydon 2 stars. We appreciate you taking the time to share your experience. We're sorry to hear you felt rushed and that the time allocation impacted your enjoyment. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
A nice venue
A nice venue. Everything is clean. The self service when ordering from the bowling lanes is fast and easy to do.
10 februari 2026
Antwoord van Tenpin - Croydon
Hey Charisse, thank you so much for the 5* rating of Tenpin Croydon. We are pleased to hear your enjoyed your recent experience and that you found the ordering side of things super easy and helpful. Hope to see you again soon.
Take care,
Kirsty
Antwoord van Tenpin - Croydon
Hi Jacqueline,
We're glad you had a fun and affordable experience with your group. Thank you for your positive feedback; we appreciate it. Best wishes - Clare
Antwoord van Tenpin - Croydon
Hi there, thank you for the excellent 5* rating and review for Tenpin Croydon! We're so glad to hear that you enjoyed the bowling and karaoke, and we hope to welcome you back again soon! Best wishes - Adelaide
Clean and prompt great service we…
Clean and prompt great service we arrived early but was delt with promptly food arrived in good time and was enjoyed by all
12 februari 2026
Antwoord van Tenpin - Croydon
Hello Paul,
Thank you for taking the time to rate Tenpin Croydon 5 Stars. We are delighted with your feedback and that you had such a memorable time with us. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Great bowling
Enjoyed the bowling, went for the burger deal for the 4 of us. Played two games.
7 februari 2026
Antwoord van Tenpin - Croydon
Hi Laura, what a fabulous 5* review of Tenpin Croydon! We are so pleased you had a great time and got to take advantage of one of our many great deals and we can't wait to see you again soon! Best wishes - Mel
mean staff
there was a lady with black hair working there who was very rude and unhelpful, very bad staff
8 februari 2026
Antwoord van Tenpin - Croydon
Hi Avvynaash, thank you for leaving feedback for Tenpin Croydon. We are sorry to hear you did not have a great experience with our staff and we would like to investigate this further for you. Please could you send us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Croydon'. Please include any other information not already here. Once again, we are very sorry to hear this and we hope you'll give us another chance in the future. Best wishes - Kaylee
Had a fun evening bowling
Had a fun evening bowling in pleasant surroundings. Smooth check in and allocated a lane ready to go. Ordered a beer from the bar direct to our lane. Everything appeared to be clean. Nice atmosphere at 5-6pm, wasn't too busy.
31 januari 2026
Antwoord van Tenpin - Croydon
Hello Lisa,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are delighted to hear that the centre was clean and it wasn't too busy. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
More staff needed
The bowling itself was fine but when I went to the arcade with the children afew of the games and the ticket machine broke down and it took a considerable amount of time for an attendant to cone and assist us. Like over 5 minutes each time
27 januari 2026
Antwoord van Tenpin - Croydon
Hi there
We appreciate you sharing your experience. We're sorry the arcade games and ticket machine weren't working properly, and that assistance took longer than expected. We'll address this to improve our service. Hope to see you soon. Best wishes - Clare
I brought my family and played 2 games…
I brought my family and played 2 games of bowling followed by a few games in the arcade, we all enjoyed the experience and would visit again, staff was friendly and helpful, and seemed a safe environment.
30 januari 2026
Antwoord van Tenpin - Croydon
Hi Marlon, thank you very much for the brilliant 5* review of Tenpin Croydon! We are thrilled you had a great time with your family and found you team friendly and helpful and we can't wait to see you again soon! Best wishes - Mel
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