I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... Toon meer
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Locatie
Wijzig locatieValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
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Lees wat reviewers zeggen
Easy to check in names and game play waiting for you to begin, food came right after my boys had finished playing, burger and fries where tasteie
Bedrijf heeft geantwoord
Zero customer care unfortunately. Waited at the desk On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement. Wa... Toon meer
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TENPIN are always a pleasure to book with, they make everything easy, applying offers and discounts, ammending bookings, getting through to customer service online. Its always really easy to speak t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Contactgegevens
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, Verenigd Koninkrijk
- 0333 034 6100
4,1
Goed
229 reviews
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Dirty and Slow
Now the pins are on strings bowling is not the same. There were a good amount of arcade machines and pool tables.
The whole place was very dirty. Lanes are not cleaned between bookings, leaving peoples half eaten meals there.
Drink service was very slow.
18 april 2026
Antwoord van Tenpin - Croydon
Hi Alix
Thank you for your review. We're sorry to hear that the bowling experience and cleanliness did not meet your expectations. We'll address the lane cleaning and service speed with our team to improve our guest experience. Best wishes - Clare
Came here for a celebration and the…
Came here for a celebration and the late kept freezing so we couldn’t play at one point the lane was froze for a good 25mins which was eating into our playing time the came froze like 3 times one game so by the time it got to our 2nd game we got turfed out by security saying they need to close and they were rather rude and not listening to us. Would I go back maybe but they’d have to improve on the service because even checking in was a hassle you have one guy trying to serve drink but also has to check in people
21 april 2026
Antwoord van Tenpin - Croydon
Hi Jazz
We appreciate you sharing your experience. We're sorry the lane malfunctions disrupted your celebration and playing time. We also regret the check-in process and security interaction were not satisfactory. We'll address these issues to improve our service. If you would like to speak to us please email to customer.feedback@tenpin.co.uk using the subject "Review - Croydon" and the details, and we can reach out to you. Best wishes - Clare
Antwoord van Tenpin - Croydon
Hi Doreen,
Thank you for your lovely 5* review at Tenpin Croydon! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Disability - fun time
I took my son, who has Downs Syndrome and his friend. The boys had a super time, the staff were friendly and accommodating to their needs. The service was faultless and I would highly recommend.
15 april 2026
Antwoord van Tenpin - Croydon
Hi Allison
We're happy to hear your son and his friend had a super time! We appreciate your kind words regarding our team's friendly and accommodating service. Thank you for the recommendation! Best wishes - Clare
The venue was clean and tidy
The venue was clean and tidy, the customer rep was friendly and helpful and location was easy to access even for elderly people
13 april 2026
Antwoord van Tenpin - Croydon
Hi Lola
We appreciate your kind words about our venue's cleanliness, accessibility, and our helpful team member. We're happy you had such a positive experience with us! Best wishes - Clare
Helpful staff
Helpful staff, areas clean & tidy. Free parking & good location. Booking easy
15 april 2026
Antwoord van Tenpin - Croydon
Hello Helen,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We appreciate your fantastic 5-star rating! We're happy you found our team helpful and the venue clean and tidy. It's great the free parking and location were convenient and booking was easy. All the best ~ Laura
Really good deal
We purchased the karaoke deal and honestly it was so much fun. 30 mins of hooting and hollering! Set up was easy and we knew where staff were if needed.
Highly recommend
10 april 2026
Antwoord van Tenpin - Croydon
Hi Natasha
We're glad you enjoyed your karaoke experience! It's great to hear the setup was easy and our team was accessible. Thank you for recommending us! Best wishes - Clare
very poor customer service
15 april 2026
Antwoord van Tenpin - Croydon
Hello Koukougnon,
Thank you for taking the time to rate Tenpin Croydon 1 star. We are sorry to hear that you experienced poor customer service. We would like to opportunity to look into this full. Please email us your experience at customer.feedback@tenpin.co.uk with any details you are willing to share. We look forward to the opportunity to assist your further. All the best ~ Laura
Antwoord van Tenpin - Croydon
Hello Akin,
Thank you for taking the time to rate Tenpin Croydon 4 stars. We are delighted that your found the staff polite, friendly and efficient. We are thrilled you had a memorable experience and we look forward to welcoming you back again soon. All the best ~ Laura
The venu was too hot
The venu was too hot. The AC vent above our lane didnt even work. I notised on at the end worked. Was AC turne doff or was it faulty? But all of was was experiancing bad blowing due to high temperature. At the ally. The arcade area was not too. Need to focus on regulating temperature for bowlibg lanes.
15 april 2026
Antwoord van Tenpin - Croydon
Hello Un Happy Customer 5,
Thank you for taking the time to rate Tenpin Croydon 1 star. We appreciate you bringing the temperature issue to our attention. We're sorry the AC malfunction impacted your bowling experience and arcade visit. We will investigate the AC system to ensure a comfortable environment for everyone. All the best ~ Laura
The staff was rude wait 35 minutes for…
The staff was rude wait 35 minutes for a drink one staff member was walking around with head phones on.
15 april 2026
Antwoord van Tenpin - Croydon
Hi there, thank you for taking the time to review Tenpin Croydon! We're very sorry that there had been a long wait for your drink order to arrive. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Croydon'. Best wishes - Adelaide
Antwoord van Tenpin - Croydon
Hi Wayne, thank you for the amazing 5* review of Tenpin Croydon! We are so pleased you had a great time with us and found our team super helpful and venue clean and we can't wait to see you again soon! Best wishes - Mel
This place lacks management
This place lacks management. It was full of litter. The staff were busy as this is a busy venue especially with families. The staff were pleasant and polite but rushed off their feet.
They didn't have time to clear tables or clean them. Which if they had proper management this would have been addresses.
My chips were old and cold and no one asked if the food was ok. The food took a long time to come over, again management and staff allocation would have been why.
The bowling itself was fine but I felt let down by cold food and dirty dining areas including the bowling area.
15 april 2026
Antwoord van Tenpin - Croydon
Hello Malachi,
Thank you for taking the time to rate Tenpin Croydon 3 stars. We appreciate you sharing your experience. We're sorry to hear that the cleanliness and food quality impacted your visit. We'll address your feedback regarding staffing and management to improve our guest experience. We hope to see you again soon for a better visit. All the best ~ Laura
Good service
Good service. Started our games on time. Food was good, especially the kids chicken nuggets.
9 april 2026
Antwoord van Tenpin - Croydon
Hi Sandra, thank you for the 5* review for Tenpin Croydon! It's lovely to hear that you enjoyed the service and the food, and we hope to see you back again soon! Best wishes - Adelaide
Great atmosphere and very well priced - Food disappointing
Great atmosphere and very well priced - games - pool and drinks
Food left a lot to be desired though in all honesty
Would not eat here again
8 april 2026
Antwoord van Tenpin - Croydon
Hello Jess,
Thank you for taking the time to rate Tenpin Croydon 3 stars. We appreciate your feedback and are happy you enjoyed the atmosphere, games, pool, and drinks. We're sorry the food wasn't to your liking, and we'll consider your comments. We hope that your next visit is a 5 star experience. All the best ~ Laura
Great bowling experince
It wasn't busy so the bowling was great, had a good time and did some of the arcade games after. However, once collecting tickets and exchanging them we went to get a prize. We chose a game that was labelled as 85 tickets, the man went to the back and while he was away someone came and changed the cost from 85 to 1200 tickets. The man serving us never came back to us and started serving other people, we left with nothing and without our tickets but we found it too funny to be annoyed. Experience was great though.
14 april 2026
Antwoord van Tenpin - Croydon
Hi there, thank you for taking the time to review Tenpin Croydon! We're so pleased that you had a great bowling experience and that you enjoyed the arcades, but we are sorry to hear that there were issues with the arcade prizes. We will ensure your feedback is passed onto the correct team. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Croydon'. We hope to see you again soon! Best wishes - Adelaide
It’s dirty and don’t buy mocktails cuz it’s basic and mostly ice .
The trash is everywhere. The mocktails were just ice. Bowling was fun though.
15 april 2026
Antwoord van Tenpin - Croydon
Hi Berlin, thankyou for taking the time to review Tenpin Croydon! We're glad that you enjoyed the bowling, but are sorry to hear that there had been issues with the cleanliness and that you didn't enjoy the mocktails. We will ensure your feedback is passed to the correct team for future improvements to be made. Best wishes - Adelaide
Great place to go to get out the house
Great place to go to get out the house, great for me and my partner or big family. The have loads of good deals for most days and you can have something to eat and drink too. Highly recommend!
5 februari 2026
Antwoord van Tenpin - Croydon
Hi there, thank you for the excellent 5* review for Tenpin Croydon! We're so glad to hear enjoy visiting with your partner and family, and that you enjoy our deals, food and drinks. We look forward to seeing you again soon! Best wishes - Adelaide
Excellent support of SEN pupils.
1 april 2026
Antwoord van Tenpin - Croydon
Hi Sheila, what a fabulous 5* review of Tenpin Croydon! We are thrilled yourself and pupils enjoyed your visit and we can't wait to see you again soon for another 5* experience! Best wishes - Mel
Friendly staff
8 april 2026
Antwoord van Tenpin - Croydon
Hi Iain, thank you for leaving Tenpin Croydon a fantastic 5* rating. We are so pleased to hear our staff had a positive impact on your visit to us and we hope to welcome you again soon! Best wishes - Kaylee
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