First visit on Sunday, had a great time. Venue was very busy and seemed short staffed however we received exceptional service from Charley, Caramen and the team.
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Locatie
Wijzig locatieKingsway West Retail Park, Clepington Road, Dundee, DD3 8RX Dundee, GB
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Lees wat reviewers zeggen
Great facilities and a fun day out with the kids. Although the table service app is a waste of time as i ordered drinks and after haf an hour went to the bar only to find out they had been missed or s... Toon meer
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Some time away from the house with young lad away from his console we had fun playing a few games got a bit to eat the ultimate burger and nachos were brilliant then on to the arcade this was our firs... Toon meer
Bedrijf heeft geantwoord
Food was ordered - took over 30 mins for a burger and a panini! When it arrived - lukewarm at best. Whilst very busy, people wandering across several lanes to come take bowling balls without askin... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Dundee is easy reach from Dundee city centre, Perth, St Andrews and across Tayside. With modern bowling lanes and lane lighting, we’re a popular spot for families and groups in the east of Scotland. And it’s not just bowling. We’ve got karaoke rooms, escape rooms for the problem-solvers, pool tables and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dundee, sorted.
Contactgegevens
Kingsway West Retail Park, Clepington Road, Dundee, DD3 8RX, Dundee, Verenigd Koninkrijk
- 0333 034 6100
4,1
Goed
245 reviews
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First visit on Sunday
First visit on Sunday, had a great time. Venue was very busy and seemed short staffed however we received exceptional service from
Charley, Caramen and the team.
26 augustus 2026
Antwoord van Tenpin - Dundee
Hi Wendy
We're so glad to hear you had such a great time on your first visit! It's wonderful that our team, especially Charley and Caramen, provided exceptional service even during a busy period. We appreciate your kind words. Best wishes - Clare
It was nice but they were very under…
It was nice but they were very under staffed and the laser tag is way too over priced.
20 augustus 2026
Antwoord van Tenpin - Dundee
Hi Brooke, thank you for leaving a 4* review of Tenpin Dundee! We are very sorry to hear that you felt the staff was lacking at the venue and that the laser tag pricing could be improved. We will ensure that this is passed across to the relevant team for future improvements to be made. Nevertheless, we hope to see you again soon! Best wishes-Leila
Dissapointing pricing and no response to complaint
My daughter and her friends had a lovely time at Tenpin Dundee for her 10th birthday, and I want to make clear that the staff and the children’s experience were good. My issue is specifically with the pricing and the complete lack of response to my formal complaint.
I booked and paid in advance for 12 children to bowl, then added two games of laser tag for each child. I was charged £16 per child for the laser tag — £192 in total.
When we arrived, I was shocked to see two games of laser tag advertised for £10 per person, with a further discount for bowling customers bringing the price down to just £8 per person per two games.
We were clearly bowling customers. I had already paid for 12 children to bowl and had added laser tag for the exact same 12 children. However, this discounted rate was not available through the online booking system.
This meant that by booking my daughter’s birthday in advance, I paid £192 for something that would have cost £96 at the advertised bowling-customer rate. I effectively paid **£96 more simply for planning ahead and booking online**.
I even checked the online booking system again while at the venue to make sure I hadn’t missed the deal, but it still wasn’t available.
To make matters worse, one child was unable to attend due to illness and, despite knowing more than 24 hours in advance, I was unable to receive a refund because the booking had been made online.
I submitted a formal complaint to Tenpin explaining the situation and asking why customers booking online are unable to access the same discounts available at the venue. I also requested a refund of the £96 difference. **I have received no response at all.**
For a children’s birthday party, booking in advance is necessary to organise invitations and confirm numbers. It seems completely unreasonable that customers who plan ahead and book directly through Tenpin’s own website can end up paying substantially more than customers who simply arrive on the day.
A disappointing experience from a company that should value customers who book and pay in advance. I would still welcome a response from Tenpin and a fair resolution to my complaint.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Tenpin - Dundee
Hi there,
Thank you for your 1* review at Tenpin Dundee! We are very sorry to hear about your most recent experience with us on your latest visit. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like this complaint to be looked at further could you please email customer.feedback@tenpin.co.uk. Best wishes- Steph
Friendly staff & helpful ,,,only small…
Friendly staff & helpful ,,,only small thing ,but would be good if you supplied decafe coffee too
20 augustus 2026
Antwoord van Tenpin - Dundee
Hi Jean, thank you for leaving a 4* review of Tenpin Dundee! It's wonderful to hear how friendly and helpful you found our staff, and we also appreciate the feedback regarding the supply of decaf coffee. We look forward to welcoming you back again soon! Best wishes-Leila
Place got flooded wet had to move then…
Place got flooded wet had to move then Ll the machines went off
4 augustus 2026
Antwoord van Tenpin - Dundee
Hi Lisa, thank you for taking the time to leave a review of Tenpin Dundee. We are very sorry to hear about the issues you experienced on your recent visit, and we will be addressing the matter internally. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Dundee' for somebody to investigate and get back to you regarding this. Best wishes-Leila
summer bowling and meal offer - misleading
We took my nephews who were up visiting from London to Ten Pin in Dundee.
We booked for 2 adults and 4 kids.
We booked a summer deal which stated it was bowling for 6 people and it said come with Adult meal.
We chose cheeseburgers for the meal.
The bowling was great but when our food came we noticed that two of the burger meals had 2 burgers in the roll and the other 4 only had single burgers.
When we questioned the staff they said it was because they were junior meals.
When I checked the website and the wording it states adult meals. It does not say anything about junior meals.
We were left a bit disappointed and the staff said they could not do anything about wording on the website.
12 augustus 2026
Antwoord van Tenpin - Dundee
Hi Steven,
Than you for your 3* review at Tenpin Dundee! We are delighted to hear that you had a lovely time bowling with us on your recent visit to us! However, we are very sorry to hear that you found the food portions a little smaller than you thought. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
First time here and very impressed
First time here and very impressed, hope to come back soon, when I’m next in the area,
Staff very friendly
Easy to book
12 augustus 2026
Antwoord van Tenpin - Dundee
Hi there,
Thank you for your lovely 5* review at Tenpin Dundee! it's great to hear that you've had such a great time whilst on your recent visit to us. We are delighted that you found the staff to be so welcoming and friendly and we look forward to welcoming you back again very soon! Best wishes- Steph
Really enjoyed family time .
Really enjoyed family time .. need to return and practice as I haven't been in years ..was a lovely place
12 augustus 2026
Antwoord van Tenpin - Dundee
Hi there, thank you for the 4* review for Tenpin Dundee! We're so pleased to hear that you had a great time with your family and that you enjoyed the venue. We look forward to welcoming you back again soon! Best wishes - Adelaide
Dont rely on their app
Great facilities and a fun day out with the kids. Although the table service app is a waste of time as i ordered drinks and after haf an hour went to the bar only to find out they had been missed or served to someone else. Both versions from two different staff seems contradictory. Need to focus on customer care more closely.
7 juli 2026
Antwoord van Tenpin - Dundee
Hi George, thank you for the 3* review for Tenpin Dundee! We're glad that you enjoyed the facilities and that you had a fun visit with your family, but we are very sorry to hear that there had been an issue with your drinks order. We will ensure your feedback is passed onto our team. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Dundee'. We hope to welcome you back again soon! Best wishes- Adelaide
Antwoord van Tenpin - Dundee
Hello Colin,
Thank you for taking the time to rate Tenpin Dundee 5 stars. We are so pleased to hear that your booking experience was easy and that your lane was ready for you upon arrival. We look forward to seeing you again soon! All the best ~ Laura
Friendly staff
6 augustus 2026
Antwoord van Tenpin - Dundee
Hi Stuart, thank you for the 5* review for Tenpin Dundee! We're so pleased to hear that our team provided a friendly service. We hope to see you back again soon! Best wishes - Adelaide
Everything was fab
Everything was fab . First time there and we found our experience was very good . Staff attentive and food was of a good quality. Everything was easy to order online
6 augustus 2026
Antwoord van Tenpin - Dundee
Hi Brenda
Thank you for your fantastic 5-star review! We are so pleased to hear that your first visit was a great experience and that you found our staff attentive and the food of good quality. It's also wonderful to know that ordering online was easy for you. We look forward to welcoming you back again soon! Best wishes - Clare
Friendly staff no problems with the…
Friendly staff no problems with the lanes had some food which was ok
6 augustus 2026
Antwoord van Tenpin - Dundee
Hello Jane,
Thank you for taking the time to rate Tenpin Dundee 4 stars. We're so pleased to hear that you found our team friendly and that you had no problems with the lanes. We appreciate your feedback on the food and hope to welcome you back again soon! All the best ~ Laura
Bowling
I went to Tenpin on Sunday 3rd Aug 2026. We had a great time however the female toilets especially were very unclean. The sanitary bins were full and there were dirty used sanitary products on the floor next to the toilet. We played Poole, the only thing that could have made it better was chalk. There could also have been more staff about at points.
3 augustus 2026
Antwoord van Tenpin - Dundee
Hi Sarah
We appreciate you sharing your recent experience with us. We are concerned to hear about the cleanliness issues in the female toilets and the lack of chalk for the pool tables. We are addressing these points with our team to ensure our facilities are well-maintained and that adequate supplies are always available. We are also reviewing staffing levels to improve service. Your feedback is invaluable as we continuously strive to enhance our guest experience. Best wishes - Clare
The staff was good
6 augustus 2026
Antwoord van Tenpin - Dundee
Hi Jude, thank you for leaving Tenpin Dundee a lovely 5* rating. We are thrilled that our staff had a positive impact on your visit, and we hope we can welcome you again soon! Best wishes - Kaylee
Food took a long time to come out
Food took a long time to come out, there was not enough light ball available. The heat was incredible warm.
6 augustus 2026
Antwoord van Tenpin - Dundee
Hi Theresa, thank you for taking the time to leave a review of Tenpin Dundee. We are sorry to hear about the wait times, lighting, and temperature issues you experienced. We will ensure your feedback is passed on to the correct team for future improvements.
Take care,
Kirsty
Great experience
Easy to book via the website.
Staff helpful.
Couldn’t order food via the table QR code or website but the staff were very helpful and ordered with them.
6 augustus 2026
Antwoord van Tenpin - Dundee
Hi Clare, thank you for the 5* rating of Tenpin Dundee. We're delighted to hear that booking was easy and our staff were helpful. We appreciate your understanding regarding the ordering system and are glad our team could assist. We hope to see you again soon!
Take care,
Kirsty
Only Tenpin that I know of that doesn’t…
Only Tenpin that I know of that doesn’t offer student discount.
Had to chase our lame to get turned on.
TVs on lanes that don’t work.
6 augustus 2026
Antwoord van Tenpin - Dundee
Hi Sean, thank you for taking the time to leave a review of Tenpin Dundee. We are sorry to hear about the issues you experienced with the lane and non-working TVs. We will ensure this is passed on to the team for future improvements. Whilst we do not have certain offers available, we do have great deals throughout the week https://www.tenpin.co.uk/deals/. Hope to welcome you back again for a much better experience.
Take care,
Kirsty
My first time there- the staff were…
My first time there- the staff were friendly. Helped set us up for the bowling. Atmosphere was good.
6 augustus 2026
Antwoord van Tenpin - Dundee
Hi Grant
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a great first experience with us and enjoyed the friendly service and atmosphere. We hope to see you again very soon! Best wishes - Clare
We had to wait 10 minutes past our…
We had to wait 10 minutes past our allotted time which I can understand if it is busy but it was inconvenient.
Our lane broke down, the bumpers didn’t rise properly and the balls were stuck at the end of the alley. After pressing the assistance button and waiting 10 minutes as no one arrived to assist, I then had to find someone to look at the issue. It took a further 5- 10 minutes to get the alley working again and by that point my children had lost interest.
This was a really disappointing visit.
The female toilets were disgusting and looked like they had not been attended to or cleaned. There was toilet roll all over the floor and some of it looked like it had been used and left on the floor.
There was also a distinct smell of urine in the main area before we even got close to the toilets.
We have used this before and had a great experience but this time it was really disappointing.
4 augustus 2026
Antwoord van Tenpin - Dundee
Hi Kirsty
Thank you for taking the time to leave a review. We are truly sorry to hear about the numerous issues you experienced during your recent visit, from the delayed start and lane malfunctions to the cleanliness of our facilities. This is certainly not the standard we aim for, and we understand your disappointment, especially given your previous positive experiences. We appreciate you bringing these concerns to our attention so we can address them. Best wishes - Clare
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