Staffs are friendly. However, its would have been much better if you added a little bit of brightness or light in the soft play for the children so enjoy more and see the surroundings properly.
Bedrijf heeft geantwoord
Locatie
Wijzig locatie3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
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Lees wat reviewers zeggen
New facilities, play areas are great! Toilets are 100% better than they were previously! The only thing I would say would be to offer alternative milk for tea/coffee! Not sure I could sink a cockt... Toon meer
Bedrijf heeft geantwoord
What made it not so great was paying for parking outside and expecting a refund, and being told new system where you use machine inside the building not in the car park, so no refund!! The staff says... Toon meer
Bedrijf heeft geantwoord
Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Contactgegevens
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, Verenigd Koninkrijk
- 0333 034 6100
3,9
Goed
218 reviews
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Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Great improvements to the site namely the toilets and the additional attractions.
The only area of improvement is the queuing for drinks and reception. This was frustrating
8 april 2026
Antwoord van Tenpin - Exeter
Hi Dean, thank you for rating Tenpin Exeter 4*! It's brilliant to hear you found our staff to be so helpful and enjoyed our facilities. We appreciate the feedback regarding the wait time, and we apologise for any frustration caused with that. We hope to see you again soon! Best wishes, Jade
Really good staff could be moor polite…
Really good staff could be moor polite as the younger females seem to have a bad attitude but other that that brilliant I come down every other week with my son
8 april 2026
Antwoord van Tenpin - Exeter
Hi Fred, thanks for leaving feedback for Tenpin Exeter. We appreciate the feedback regarding the staffs attitudes and we would like to look into this for you. Please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter'. We hope to welcome you and your son back again soon! Best wishes - Kaylee
No a pleasant experience for small children…
Went to the soft play and we ordered food, it took 45 minutes to get the food, no warning when we ordered. Chased it up twice and was told they didn’t have enough staff! Excessively noisy for small children.
8 april 2026
Antwoord van Tenpin - Exeter
Hello Christine, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are disappointed to hear how long you had to wait for your order to be served. We will pass your feedback onto our team so that we can look into this further. We do hope to see you again soon for a much smoother visit. Many Thanks - Kimberley
Paid £50 for kareoke for me and 4…
Paid £50 for kareoke for me and 4 others, mics were out of sync, told we could connect Spotify which was a lie, only a certain selection of songs, one mic was dead for over 30 minutes until they changed it, lyrics were out of sync with the music
8 april 2026
Antwoord van Tenpin - Exeter
Hello Owen, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are sorry to hear the issues you had to face during your Karaoke session. This is not the experience that we would have hoped for you. If you would like to discuss your recent visit with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Our apologies - Kimberley
Tenpin Exeter has finally revamped😂
Tenpin in Exeter has just revamped and they've gone for looking tired to a modern sleek place to have fun. The bowling is still the same but with extra lanes and they've added games to the arcade (I love arcades) as well as other new activities. So far I've only tired the augmented darts but in future I can't wait to try their karaoke booths, laser tag and escape rooms. I would definitely recommend for anyone looking for a fun night out with friends or family, this is the perfect place to go. Prices are reasonable and booking is super easy which I recommend doing for peak times.
3 april 2026
Antwoord van Tenpin - Exeter
Hi Seren. Thanks for your 5* review and kind remarks! We are so happy that you're enjoying the revamp. We thrive on this type of feedback, we will be sure to pass this review off to the team. Our goal is to provide the best entertainment to our customers, and we are ecstatic that we were able to make it happen for you here. We can't wait to see you again to try more activities! Best wishes, Jade
Arcade was pretty fun
Arcade was pretty fun, escape room was quite cool as well very challenging. Burger was lacking, for the price you would expect lettuce/onions rather than a plain bap. Nachos were great
8 april 2026
Antwoord van Tenpin - Exeter
Hi Gavin. Thank you for rating Tenpin Exeter 4*! We're glad you had fun, however we will be sure to pass your comments on regarding the food. We appreciate all feedback provided by our customers. We hope to see you again soon! Best wishes, Jade
Antwoord van Tenpin - Exeter
Hi David, thanks for leaving a rating and review for Tenpin Exeter! We're happy to hear that you enjoyed the new layout and alleys. Thank you for your positive feedback; we appreciate it very much! We look forward to welcoming you back again soon! Best wishes - Rosie
A few teething problems
The remodel of the Exeter branch is great!! So much more to do & keep you engaged. However, it was incredibly busy (as expected) but we had to queue for over 30 minutes just to get a drink as only 1 staff member was working the bar.
The bowling side is a little more frustrating too now. Where the balls were on racks before, now you have to go up & down all the other lanes asking bowlers for balls?? Was a little annoying to go get them and then constantly tell people that we are using them. The racks worked so much better before.
I’m hoping it’s all teething problems that can happen to a remodelled branch?? I’m sure it will improve and get better.
4 april 2026
Antwoord van Tenpin - Exeter
Hello, thank you very much for taking the time to leave a review of Tenpin Exeter! We are really pleased to see you love our new look but are disappointed to hear of the long wait for drinks and issues with the bowling balls! Your feedback is really important to us as this enables us to make improvements where needed and so please be assured all will be sent to the team! In the meantime, we do hope you will still consider to visit us in the future and we very much look forward to welcoming you back! Best wishes - Mel
It was really welcoming and lots of…
It was really welcoming and lots of different things to do
8 april 2026
Antwoord van Tenpin - Exeter
Hi Lucy, thank you so much for the wonderful 5* review of Tenpin Exeter! We are really happy to hear you enjoy visiting us and find it very welcoming with an array of fab activities to keep you entertained! We hope this means you would like to visit us again soon and we can't wait to welcome you back! Best wishes - Mel
Antwoord van Tenpin - Exeter
Hello Rose, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time and made lots of memories! We do hope to see you again soon at our Tenpin in Exeter. Best Wishes - Kimberley
Laser tag was great soft play staff unfair
Had a bit of a nightmare went for laser tag which was fine. My sons wanted to go into soft play my oldest son 9 very tall for his age was told he was too big and absolutely had no problem with this. Sat and watched my youngest go on for the lady on the till bit for the soft play to allow children much taller than my son in. My son was so upset. Treat everyone the same or not at all my sister mentioned this to the lady and she then offered for him to go in. Its too late then. Really dissapointing. We attended the laser tag and that was great.
2 april 2026
Antwoord van Tenpin - Exeter
Hi there, thank you for taking the time to review Tenpin Exeter! It's great to hear you enjoyed the laser tag. However, we're sorry to hear that there had been issues at your recent visit. Players must be 4ft (122cm) and over to play. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this experience further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Exeter'. We hope to see you again soon for a better experience. Best wishes, Jade
Bowling was good
Bowling was good, ordered food took a long time to come and could not get the prize after winning tickets because they couldn’t find it.
8 april 2026
Antwoord van Tenpin - Exeter
Hello, Thank you for taking your time to leave us a review. We are pleased to hear that you enjoyed the bowling game at our Tenpin in Exeter. We are sorry to hear that you had a long wait for the meals to be served and the issue with the prize. We will pass your comments on. We do hope to see you again soon for a much more enjoyable visit. Many Thanks - Kim
It is brightet anf nicer to go to.
26 maart 2026
Antwoord van Tenpin - Exeter
Hi Louise,
Thank you for your fantastic 5* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Bank Holiday=More Staff Required
The bowling was excellent, the site is clean and tidy. Sadly there were only 2 staff I could see, running their socks off to deliver good customer service.
We had an issue with our computer screen and called for assistance. When the 4 of us had reached bowl No. 7, we gave up waiting for assistance and cancelled the call light. The lane next to us had to go and physically get help. Due to the queue for food and drink, we decided to wait until we finished bowling.just to repeat, the bowling is a great experience.
3 april 2026
Antwoord van Tenpin - Exeter
Hello, Thank you for taking your time to leave us some feedback with a 4* review for our Tenpin in Exeter! We are so pleased to hear that you had a great time bowling with us. We are sorry to hear that we didn't seem to have many staff members around. We will pass your thoughts and comments onto our team so that we can look into this. We do hope to see you again very soon. Best Wishes - Kimberley
the staff was amazing amd very friendly…
the staff was amazing amd very friendly and helpful x id recommend going again
8 april 2026
Antwoord van Tenpin - Exeter
Hi Carla, thank you so much for the wonderful 5* review of Tenpin Exeter! We are so pleased you had and excellent time, found our team super friendly and would recommend us and we can't wait to see you again soon! Best wishes - Mel
Appalling food
While the bowling itself was good (screens worked and pin reset quick), the bowling balls had big chips/dents that made it difficult to bowl with, tables/benches were unclean with food trays and glasses, and the food was appalling, we ended up getting a total refund as it was shocking food and high priced. The manager was polite and helpful.
We’ve been to tenpin Plymouth and loved every visit, Exeter was a huge disappointment.
3 april 2026
Antwoord van Tenpin - Exeter
Hello, thank you very much for taking the time to leave a review of Tenpin Exeter! We are very sorry to hear your recent visit was not as enjoyable as we would have liked and we thank you for your feedback as this will help us to make improvements were needed! In the meantime, we do hope you will give us another chance and we very much hope to welcome you back again in the future! Best wishes - Mel
Bowling.
Their was this one employee that was very good he knew it was my birthday and made it very special. However their was this other employee that wasnt very nice. He made my dad wait 20 minutes for a drink at the bar and ik u will assume his busy he wasnt their were two people their and blatantly ignored my dad. The booking process was very good as we didnt have a reservation so we weren't expecting to get a space and we did get one. The booths very very good i had lane 8 and it felt like we had our own space and ot was very good. Overall it was a very good time.
1 april 2026
Antwoord van Tenpin - Exeter
Hi Lily, thank you for leaving Tenpin Exeter a fab 4* rating. We are really pleased to hear your visit to us was a nice time, and that our staff made you feel special for your birthday! We are very sorry to hear your dad had to wait a long time for a drink and that you didn't get great service on this occasion. We would like to look into this for you, so please feel free to email us at customer.feedback@tenpin.co.uk with the subject 'Review - Exeter' along with any other information from this interaction. Once again, we are sorry to hear about this interaction, but we are pleased to hear it was a nice time overall. We hope to welcome you back again soon! Best wishes - Kaylee
Antwoord van Tenpin - Exeter
Hi Samuel, thank you for the brilliant 5* review of Tenpin Exeter! We are so happy to see the best time was had and our fab team were super friendly and we can't wait to see you again soon! Best wishes - Mel
We come here Tuesday morning with my…
We come here Tuesday morning with my little one to try out the new soft play. Very happy with how clean the place was and how big it was adapted for all ages. The only thing that could be improved was that the gates in the play area don’t need unlocking every time the kids want to go back in or out. My little one is only 2 and she’s constantly in and out and it was very annoying having to get the ladies attention when she was busy just to get back in or to even get back out. I did overhear another lady in the under 3’s bit also say that, this had put her off coming again. If this could be changed we would happily come more.
1 april 2026
Antwoord van Tenpin - Exeter
Hi Chanelle, thank you for the review of Tenpin Exeter! We are so pleased to hear you enjoy your visits on a Tuesday morning! Your feedback is really important to us and so we thank you for taking the time to leave this. Please be assured all feedback is sent to the relevant team and in the meantime we really look forward to welcoming you back again soon! Best wishes - Mel
The only problem I had was the car…
The only problem I had was the car parking sign was unclear. So I paid for parking & once in the building found out I did not need to pay
1 april 2026
Antwoord van Tenpin - Exeter
Hi Jamie, thank you for 5* review of Tenpin Exeter! We do not own the car park, however we are really sorry you found the signage confusing! We hope to welcome you back soon. Best wishes, Jade
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