The staff at Glenrothes Tenpin were so lovely, helpful, attentive, warm and friendly. They even opened the door early on a Sunday to let us in! Top marks Tenpin for customer service both on the teleph... Toon meer
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Locatie
Wijzig locatieKingdom Shopping Centre, 4 Albany Gate, Glenrothes, KY7 5NP Glenrothes, GB
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Lees wat reviewers zeggen
Quick and efficient service from staff , half way through second game there was a problem with ball return but was attended to very quickly and we were given a voucher for free games as couldnt be fix... Toon meer
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Went to laser tag. Absolute waste of time!! Room was tiny, aren’t allowed to run about and actually play the game properly, they let me pay for one of my children, got her all suited up and 5 mins int... Toon meer
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Great night out for a fairly large group in one of your smaller venues. Had issues booking online (my mistake) and the young lady on the tills on Friday night was able to sort no problem on short... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contactgegevens
Kingdom Shopping Centre, 4 Albany Gate, Glenrothes, KY7 5NP, Glenrothes, Verenigd Koninkrijk
- 0333 034 6100
4,6
Uitstekend
122 reviews
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The staff are really nice but the lanes…
The staff are really nice but the lanes are off which makes it difficult to play
28 april 2026
Antwoord van Tenpin - Glenrothes
Hi Theresa
We appreciate your kind words about our staff. We're sorry the lanes made it difficult to play, and we'll look into this to improve our guest experience. Best wishes - Clare
Got to our time slot
Got to our time slot, and was greeted quickly and lovely, well mannered staff x great experience every time we go and my 2 boys love it
29 april 2026
Antwoord van Tenpin - Glenrothes
Hi Carol
We're so happy to hear you consistently have a great experience with us! It's wonderful that our team made you feel welcome and that your boys enjoy their time with us. Thanks for your review! Best wishes - Clare
Great for Birthdays
Staff were really friendly and helpful (extremely patient too as we had 18 young kids in our party!!!). The kids had a brilliant time. Definitely be back!
18 april 2026
Antwoord van Tenpin - Glenrothes
Hello Lorraine, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that everyone had a wonderful time celebrating a birthday with us. We are also pleased to hear that you found our team great throughout. We can't wait to see you again very soon. Many Thanks - Kimberley
A nice environment
A nice environment, and the staff were very attentive and informative
21 april 2026
Antwoord van Tenpin - Glenrothes
Hello Mr David McNaughton,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. We appreciate your kind words and 5-star rating! We're happy you enjoyed the atmosphere and found our team attentive and informative. We hope to see you again soon! All the best ~ Laura
Antwoord van Tenpin - Glenrothes
Hello Janette,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. We're happy to hear that your booking was well-organized and ready at the stated time. Thank you for your positive feedback and we look forward to welcoming you back again soon. All the best ~ Laura
Excellent
Excellent. Staff are great and very welcoming and helpful. Facilities are fab!
15 april 2026
Antwoord van Tenpin - Glenrothes
Hello Lisa,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. We appreciate you taking the time to leave us such a fantastic review! We're so glad you enjoyed our facilities and found our team welcoming and helpful. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Antwoord van Tenpin - Glenrothes
Hi Angie, thanks for leaving a rating and review for Tenpin Glenrothes! We appreciate your fantastic review and are so glad that you found the booking process straightforward and easy to manage. We hope to see you again soon! Best wishes - Rosie
It was a smooth check in and our lane…
It was a smooth check in and our lane was ready at the allotted time
15 april 2026
Antwoord van Tenpin - Glenrothes
Hi Patricia, thank you for the 5* review for Tenpin Glenrothes! We're so glad to hear that you found it easy to check in and that you were able to start your games quickly. We look forward to seeing you again soon! Best wishes - Adelaide
Great fun was had by all
Great fun was had by all, the venue us well run and the staff are very helpful.
15 april 2026
Antwoord van Tenpin - Glenrothes
Hi there,
Thank you for your fantastic 5* review at Tenpin Glenrothes! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wises- Steph
Great experience
Great experience, very nice and polite staff. Place is amazing and worth a visit. Not the biggest but have all you would need for a great day out with family.
11 april 2026
Antwoord van Tenpin - Glenrothes
Hi there,
Thank you for your fantastic 5* review at Tenpin Glenrothes! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Reserve the tables yourselves, the staff won't do it
I liked the first contact I had, the way staff treated customers and how they did work on fixing issues.
However, I did not like that, for my daughter's birthday party, which it was booked well in advance, we didn't get a proper sitting. The kids had karsoke, a 30 min break then bowling. In that 30.min break the food was served and the kids had to stand or sit on the floor, as there was nowhere to sit. This shouldn't have happened, the tables should have been reserved. I only had a table, and 11 kids and it took away from the fun experience
8 april 2026
Antwoord van Tenpin - Glenrothes
Hi there
We appreciate you sharing your feedback. We're happy you liked our staff's service and issue resolution. We regret the seating issue during your daughter's birthday party. It's not the experience we want for our guests. We'll share this with our team to improve future party arrangements. If you would like to speak with us direct, please send an email to customer.feedback@tenpin.co.uk with the details and subject "Review - Glenrothes". Best wishes - Clare
Antwoord van Tenpin - Glenrothes
Hi Catherine, thanks for leaving a rating and review for Tenpin Glenrothes! We appreciate your 5-star rating and we're so glad to hear that our staff made your visit a friendly and lovely experience. We hope to see you again soon! Best wishes - Rosie
Antwoord van Tenpin - Glenrothes
Hi Ryan, thank you for leaving a review of Tenpin Glenrothes! We are very sorry to hear that there was limited balls to your lane. We do hope you were still able to enjoy your games and we will be certain to pass your feedback on so that improvements can be made. In the meantime, we hope you will still consider visiting us again in the future! Best wishes - Mel
Good bowling experience with my 4 year…
Good bowling experience with my 4 year old grandson , staff were lovely and friendly
5 april 2026
Antwoord van Tenpin - Glenrothes
Hello Pavola, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Good time at Tenpin
We had a great time. Staff were great as always. ♥️ Definitely be back. 💖
6 april 2026
Antwoord van Tenpin - Glenrothes
Hi Anne. Thank you so much for rating Tenpin Gelnrothes 4*! We can't wait to see you back again soon. Best wishes, Jade
Poor in comparison
Friendly staff but very, very busy so thinly spread. It looks like there have been a couple more lanes added since tenpin took over making it very crowded, not enough room for a group in each lane. Lane also seemed to have a slope as didn't matter who bowled, the balls all rolled to left at a certain point. No spare bowling balls, not enough larger ones for gents in our party.
Bit of a disappointing visit.
8 april 2026
Antwoord van Tenpin - Glenrothes
Hi Trev, thank you very much for taking the time to leave a review of Tenpin Glenrothes! We are very sorry to hear that you did not enjoy your visit as much as we would have hoped and we appreciate you making us aware of your concerns so that we are able to pass onto the the team for future improvements! We do hope your recent experience will not stop you from visiting us in the future and we hope to welcome you back again soon for a more enjoyable visit! Best wishes - Mel
First time visiting
First time visiting, and it was brilliant, great fun bowling and then the laser tag after wards, cost was about £10pp for both activities which I think is a great price especially in the holidays! It's hard to find one thing for under £10 for children let alone two activities! Staff were absolutely brilliant very lovely!
8 april 2026
Antwoord van Tenpin - Glenrothes
Hi Leanne, what an amazing 5* review of Tenpin Glenrothes! We are thrilled you had the best time enjoying your bowling and laser tag! We are also thrilled to hear you found us great value for money and you received great customer service and we can't wait to welcome you back again soon! Best wishes - Mel
Small venue. Fantastic staff
I found the glenrothes venue to be very small and felt very over crowded. Not enough space for a pool table, on a saturday morning.
Service was excellent though and staff were super helpful.
4 april 2026
Antwoord van Tenpin - Glenrothes
Hi Lisa, thank you for leaving Tenpin Glenrothes a fabulous 4* rating and review! We appreciate your feedback and we're sorry to hear that the venue felt overcrowded. We're glad you found our staff helpful and the service excellent and we hope to welcome you back again in the future! Best wishes - Rosie
An unpleasant experience bowling with the grandkids
The manager was very pleasant and tried his best to resolve the issues we had, however some significant staff training is required. Our food order took 40 minutes to arrive and people arriving after us and ordering were served before us. When this was enquired about a young member of staff came back to us with an appalling attitude telling me my order had only been on 20 minutes, when I challenged this with a time stamped receipt he was extremely rude and disrespectful and hilariously said I gave him attitude! I asked for the manager at that point, he came and said sorry and offered us free bowling and drinks. The overall experience was rubbish after that which is a shame considering it was an afternoon out with our grandchildren.
28 maart 2026
Antwoord van Tenpin - Glenrothes
Hi Caroline
We appreciate you taking the time to share your experience. We're sorry to hear about the slow service and the staff member's behavior. We'll address this with additional training to ensure a better experience for our guests in the future. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk using the subject "Review - Glenrothes" and the details. We can then reach out to you directly. Best wishes - Clare
This a great venue to take the kids…
This a great venue to take the kids too. It is fun and affordable. The kids love it
1 april 2026
Antwoord van Tenpin - Glenrothes
Hi Helen, thank you for the 5* rating of Tenpin Glenrothes. It's lovely to hear you enjoy your visits at Tenpin. We appreciate your lovely feedback and we look forward to seeing you again soon.
Take care,
Kirsty
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