Booking process was easy Quiet during the week so plenty of space Food needs improvement very basic, burger buns were dry and tasteless but grandkids enjoyed their chicken nuggets. Overall nice co... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie10 Kingfisher Square, Kingfisher Shopping Centre, Redditch, B97 4EQ Redditch, GB
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Lees wat reviewers zeggen
Value for money, Thursday online special, 2 games and burger meal all for £20! Staff at check in very friendly and helpful. It was our first visit and a lovely lad helped us set up the screen. The fo... Toon meer
Bedrijf heeft geantwoord
Enjoyed visit overall. The only slight issue is the quality of the prizes on the amusements the prizes are minimal for the amount of tickets required. Otherwise it’s a 100% experience
Bedrijf heeft geantwoord
Venue great, great pizza - tasted home made and helpful staff on the counter and on the central phone number. Minus 1 star as unable to book online over several days - error message but with phone... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contactgegevens
10 Kingfisher Square, Kingfisher Shopping Centre, Redditch, B97 4EQ, Redditch, Verenigd Koninkrijk
- 0333 034 6100
4,6
Uitstekend
185 reviews
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The food included was inadequate
Overall, I was disappointed with the party, which is why I have given it two stars.
I want to start by saying that the reception staff were lovely, friendly and helpful. They did their best whenever we asked for anything, and the member of staff supervising the laser tag was also kind and encouraging with the girls.
My first disappointment was with the laser tag briefing. I felt the children were taken into the arena quite quickly without the game being explained clearly enough. Although the staff member was good with the children during the activity, I think a more thorough explanation of what they were supposed to do before they started would have made the experience much better.
The biggest disappointment, however, was the food. When I booked the party, I wasn’t made aware that the pizzas would be so small. Each child received an individual pizza that was even smaller than a typical mini pizza roughly the size of a compact mirror with a small portion of chips. It was literally only a couple of mouthfuls. For a group of 13-year-olds, it simply wasn’t enough. At this age, most children eat almost adult-sized portions, and in my opinion this meal wasn’t even an adequate child’s portion. As you advertise these parties for children up to 14 years old, it's was a poor portion. Had I known the food portions would be this small, I would have arranged additional food myself.
I also paid extra for ice creams, but there was only one flavour available (chocolate). Several of the children didn’t like chocolate, so they didn’t have an ice cream at all. It was disappointing that there wasn’t at least a choice of flavours, especially as this was an additional extra that I’d paid for.
The staff were lovely and helpful throughout, and I appreciate their efforts. Unfortunately, the food and the lack of choice with the ice cream meant the party didn’t feel like good value for money. I hope this feedback is taken on board, as I think these are areas that could be improved for future parties.
19 juli 2026
Antwoord van Tenpin - Redditch
Hi Sarah, thank you for taking the time to leave a review of Tenpin Redditch. We're pleased to hear that the team provided helpful and friendly service during your recent visit but felt the party did not meet expectations. We're sorry for the disappointment this caused. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. We do hope you will give us another chance in the future for a much better experience.
Take care,
Kirsty
Well organised friendly welcoming staff…
Well organised friendly welcoming staff and very clean.
22 juli 2026
Antwoord van Tenpin - Redditch
Hello Anna,
Thank you for taking the time to rate Tenpin Redditch 5 stars. We are so pleased to hear you enjoyed your visit and found our staff welcoming and the venue clean. We appreciate your kind words! All the best ~ Laura
Had a great day with the family,
Had a great day with the family,
I had a bad back, but could just the bowling aid, so was so much better for me. Great price's for the six of us and cheaper drinks on Tuesday's.
Played pool as well. Had a great night out. Thanks to all the staff. All looked happy
22 juli 2026
Antwoord van Tenpin - Redditch
Hello Paul Gray,
Thank you for taking the time to rate Tenpin Redditch stars. We are so pleased to hear that you had a great day out with your family and that our bowling aid made your experience more comfortable. It's fantastic that you enjoyed our prices and the Tuesday drink specials, as well as playing pool. We're especially happy to know our staff contributed to your positive experience. We look forward to welcoming you back again soon! All the best ~ Laura
Staff are always super attentive
14 juli 2026
Antwoord van Tenpin - Redditch
Hi Ash, thank you for rating Tenpin Redditch 5*! We're thrilled to receive this kind feedback regarding our staff. We will be sure to pass your comments on! Thanks again. Best wishes, Jade
Antwoord van Tenpin - Redditch
Hi Stacey,
Thank you for your fantastic 5* review at Tenpin Redditch! It's great to hear that you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
The staff were so accommodating
The staff were so accommodating. I had the wrong times and they happily arranged another slot for us.
1 juli 2026
Antwoord van Tenpin - Redditch
Hi Brian, thank you so much for the excellent 5* review of Tenpin Redditch! We are really pleased to hear you had a great visit and that staff were helpful. We can't wait to see you again soon for another 5* experience! Best wishes, Jade
Had a fab time
1 juli 2026
Antwoord van Tenpin - Redditch
Hi Karen, thank you for rating Tenpin Redditch 5*! We're thrilled to hear that you had a fab time! We can't wait to see you back again soon! Best wishes, Jade
We went to a baby shower last week they…
We went to a baby shower last week they did a countdown and lit up the lanes it was amazing
1 juli 2026
Antwoord van Tenpin - Redditch
Hi Linda, thank you so much for rating Tenpin Redditch 5*! It's so lovely to hear that the staff were able to light up the lanes for the baby shower! We hope to see you again soon. Best wishes, Jade
Antwoord van Tenpin - Redditch
Hello
Thank you for taking the time to leave us this wonderful 5-star review! We are so pleased to hear that you found our venue clean and tidy, and that our staff were helpful during your visit. We hope to welcome you back again soon! Best wishes - Clare
They was so helpful and considerate and…
They was so helpful and considerate and made it easy to sort everything. Redditch went above and beyond. Very friendly
1 juli 2026
Antwoord van Tenpin - Redditch
Hi Lesley, thank you for your amazing 5* review of Tenpin Redditch! We are so glad to hear that you found our staff helpful, considerate and efficient! Friendly customer service really is important to us so this is lovely to hear. See you again soon! Best wishes-Leila
Antwoord van Tenpin - Redditch
Hi Sue, thank you for the great 5* review of Tenpin Redditch! We are so pleased to hear you found our booking process easy and the children had the best time and we can't wait to see you all again soon! Best wishes - Mel
Great place to come
We have visited twice now and on both occasions had a great experience. We will be visiting as often as we can . The staff are always friendly and its easy to book online.
24 juni 2026
Antwoord van Tenpin - Redditch
Hi Dawn,
Thank you for your fantastic 5* review at Tenpin Redditch! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Antwoord van Tenpin - Redditch
Hi there
We are so pleased you had a great experience with our friendly team! Thank you for sharing. Best wishes - Clare
Antwoord van Tenpin - Redditch
Hi Lyubov, thank you for the amazing 5* review for Tenpin Redditch! We're thrilled to hear that you enjoyed the facilities and we can't wait to see you again soon! Best wishes - Adelaide
Great place!
24 juni 2026
Antwoord van Tenpin - Redditch
Hi Roxana, what a wonderful 5* review of Tenpin Redditch! We are delighted to see you had such an enjoyable visit and we hope to welcome you back again soon! Best wishes - Mel
Jobe was top drawer, bowling good fun
Jobe was top drawer, brilliant throughout and enhanced our experience 10 fold. Bowling was good fun, and the TV and pool tables were a great addition to the evening.
17 juni 2026
Antwoord van Tenpin - Redditch
Hi Conor, thank you for leaving Tenpin Redditch an awesome 5* rating! We're so glad to hear you had such a fantastic time and that our team member enhanced your visit. It's wonderful that you enjoyed the bowling and additional amenities. We greatly appreciate your kind words, and we hope to see you again soon! Best wishes - Rosie
Always enjoyable
Always enjoyable. It was a little messy by our lane with rubbish on the side and floor.
4 juni 2026
Antwoord van Tenpin - Redditch
Hi Caron, thanks for leaving Tenpin Redditch a lovely 5* rating! We're glad you enjoyed your experience. We appreciate your feedback regarding the cleanliness and will address this with our team. We hope to see you again in the future! Best wishes - Rosie
I have always had a good experience at…
I have always had a good experience at this bowling entertainment place the staff are always very helpful and friendly and its definitely worth a visit!
9 juni 2026
Antwoord van Tenpin - Redditch
Hello Jenny,
Thank you for taking the time to rate Tenpin Redditch 5 stars. We are so happy to hear you consistently have a great experience with us! It's wonderful to know our staff make your visits enjoyable. Thank you for your kind words and we look forward to welcoming you back again soon. All the best ~ Laura
Great time most certainly recommend it.First time going there great evening…
First time going there great evening hhand service was excellent from the people who work there 🥰.
Will definitely be going there again and it's also will be a regular thing.
9 juni 2026
Antwoord van Tenpin - Redditch
Hi Ian,
Thank you for you amazing 5* review at Tenpin Redditch! It's great to see you've had such a lovely time and found the service to be excellent! We love to hear your feedback and hope to welcome you back again very soon! Best wishes- Steph
Staff & the venue are fab…awful food!
Staff & the place itself were brilliant, my daughter & I had a great time…the food on the other hand was terrible! Such a shame as they seem to have got everything else right & it’s great to have it in Redditch…finally something to do! Also…a 2p machine would be a great addition, the 10p one is good but you can’t play it for too long due to cost!!
3 juni 2026
Antwoord van Tenpin - Redditch
Hello Charlotte, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Redditch. We are pleased to hear that you found our team brilliant throughout your stay. However, we are disappointed to hear that the meals served let your visit down. We will pass your comments onto our team. We do hope to see you again soon. Best Wishes - Kimberley
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