We had a lovely morning , however lost money in one of the machine and my grandson won tickets that never came out, told I member of staff a long haired gentleman he just walked away and went to staff... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieOcean Plaza, Marine Dr, Southport, Merseyside, PR8 1RY Southport, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Kids had loads of fun and it was really good value for money, staff we're all friendly and helpful too. Felt a little understaffed though, between the bowling, the lazer tag, the bar/restaurant and th... Toon meer
Bedrijf heeft geantwoord
We had a really good time with the grandchildren. There were a lot of young children there at that time of day and there aren’t enough of the apparatus cages to go around. The woman in the next lane h... Toon meer
Bedrijf heeft geantwoord
Our grandsons enjoyed a couple of hours bowling and beating there grandparents. Liked how easy it was to get food and drinks to enjoy during our bowling. Free parking is an added bonus
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contactgegevens
Ocean Plaza, Marine Dr, Southport, Merseyside, PR8 1RY, Southport, Verenigd Koninkrijk
- 0333 034 6100
4,3
Uitstekend
189 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Simple to book and enjoyed the game
Easy to book online and service was good when we were there. Price was reasonable too.
6 augustus 2026
Antwoord van Tenpin - Southport
Hi Suzy, thank you for the 5* rating of Tenpin Southport. We're pleased to hear you found the online booking process nice and easy and great service during your visit. Hope to see you again for another fun time!
Take care,
Kirsty
Great special offers on a Tuesday
Went on a Tuesday and got really good deal on game and drinks. We weren’t sure how to set up scoreboard, but a member of staff did it for us
29 juli 2026
Antwoord van Tenpin - Southport
Hi there, thank you for leaving Tenpin Southport a wonderful 5* rating. We are so pleased to hear you got to take advantage of our great deals and that our staff helped you get set up! We hope to welcome you all back again soon! Best wishes - Kaylee
Amazing experience adults and kids…
Amazing experience adults and kids loved it
Booking process was fast and easy
Staff member Kiri was lovely
The location was perfect
29 juli 2026
Antwoord van Tenpin - Southport
Hi Chantelle, thank you for the fab 5* review for Tenpin Southport! We're so pleased to hear that you had an amazing experience, and that you enjoyed the service from our team. We look forward to welcoming you back again soon! Best wishes - Adelaide
Lane was ready for us when we arrived
Lane was ready for us when we arrived. Staff were very helpful and polite.
27 juli 2026
Antwoord van Tenpin - Southport
Hi Claire
Thank you for the wonderful 5-star rating! We're so pleased to hear that your lane was ready and that our team provided helpful and polite service. We truly appreciate your positive feedback. Best wishes - Clare
Good fun , good offer and not too busy
Was looking for something to do in the holidays with my 2 young kids when another plan fell through last minute, managed to book for the same day and was 2 games for £10.
Got on the lane at the right time and there wasn’t hundreds of other people inside which is nice as you can enjoy a good time with the family.
29 juli 2026
Antwoord van Tenpin - Southport
Hi David
We're so happy to hear that we could help turn a last-minute change of plans into a wonderful holiday experience for you and your children! We're glad you enjoyed the relaxed atmosphere and found our pricing to be a good value. Thank you for sharing your positive feedback! Best wishes - Clare
Nice place but completely broken food and drink ordering system
Had a good time bowling here and the place was decently clean. The staff were all super nice too, but ordering food online via the QR code was a total nightmare. We ordered on our phones because we were told that was the easiest way to get food and drinks, but it never showed up. When we went to the counter to check, they told us their system wasn't working and they never saw our order. Once they finally found it, they didn't have what we ordered in stock. This happened twice to our group on two separate orders made at the same time. My order included a drink they ran out of, and my friend ordered a latte but they had no milk. Great for bowling, but definitely skipping the QR code ordering next time!
29 juli 2026
Antwoord van Tenpin - Southport
Hello
Thank you for your feedback. We're glad you enjoyed the bowling and found our staff super nice. We sincerely apologize for the frustrating experience you had with our online food ordering system and the issues with your orders. We are very sorry that this happened twice and for the inconvenience caused. If you would like to to send the details by email to customer.feedback@tenpin.co.uk, using the subject "Review - Southport", we can reach out to to and discuss this. Best wishes - Clare
The light above our lane was out
The light above our lane was out, reported it but no action.
None of the cash exchange machines were working in the arcade, someone eventually came and refilled them but it took so so long and loads of people waiting/complaining.
Bit of a poor state of affairs in the summer holidays when it’s very busy.
29 juli 2026
Antwoord van Tenpin - Southport
Hi Lynn, thank you for the 3* review for Tenpin Southport! We're very sorry to hear that there had been an issue with the lighting and the change machines, and that there had been a delay for these to be resolved. We will ensure your feedback is passed on to be looked into and for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Great experience with my lad had mum an…
Great experience with my lad had mum an son day lots of things to do aswell as bowling staff weee great booking was easy and location not far or you’ve had day out up in Southport
8 april 2026
Antwoord van Tenpin - Southport
Hi Alex, thank you for leaving Tenpin Southport a smashing 5* rating. We are thrilled to hear you and your son had a great time with us recently and took advantage of our family fun activities! We hope we can welcome you both back again soon for more fun. Best wishes - Kaylee
Typical bowling alley...a bit grubby…
Typical bowling alley...a bit grubby and the food was very basic.
22 juli 2026
Antwoord van Tenpin - Southport
Hello RJF,
Thank you for taking the time to rate Tenpin Southport 2 stars. We're truly sorry to hear that your experience with us was not up to your expectations and that you found the facilities and food to be disappointing. We'll be sure to pass your comments on to the team for review and improvement. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Bowling itself was great
Bowling itself was great. Place was spotless and we enjoyed the arcade too.
The food however, was beyond poor.
22 juli 2026
Antwoord van Tenpin - Southport
Hi Mark, thank you for the 3* review for Tenpin Southport! We're delighted that you had a great time bowling and that you enjoyed the venue and the arcades. We are very sorry to hear that you didn't enjoy the food and we will ensure your feedback is passed on. We hope to see you back again soon! Best wishes - Adelaide
My booked time was 10am for the lazor…
My booked time was 10am for the lazor quest in the confirmation email and was told to get there 15 minutes before however the door didn't get opened till 10am. So by the time we got booked in i felt we didn't get the full time in the area.
22 juli 2026
Antwoord van Tenpin - Southport
Hi John, thank you for the 3* rating of Tenpin Southport. We are sorry to hear to hear this that you were unable to get in before 10am. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Best wishes, Jade
Good communication Clean premises…
Good communication Clean premises Friendly and polite staff to check us in. Helped us put photograph on the screen.
22 juli 2026
Antwoord van Tenpin - Southport
Hi Paula, what a wonderful 5* review of Tenpin Southport! We are really happy you had such an enjoyable visit and found the venue clean and team friendly and we can't wait to welcome you back again soon! Best wishes - Mel
Antwoord van Tenpin - Southport
Hi George, thank you very much for the lovely 5* review of Tenpin Southport! We are delighted you had a great time and found us good value for money and we look forward to seeing you again soon! Best wishes - Mel
My son had his 11th birthday at laser…
My son had his 11th birthday at laser tag with 10 friends, he had a great time and he enjoyed the pizzas. 2 parties were arranged at the same time, whilst it was fine in the arena. I wasn’t introduced to the party organiser and when the drinks were spilled a few times as the drinking jugs were large. There was a delay tidying it up and the children scattered to different tables, which wasn’t ideal for my son’s party.
14 juli 2026
Antwoord van Tenpin - Southport
Hi Sarah, thank you for taking the time to leave a review of Tenpin Southport! We are so pleased to hear that your son had a great time celebrating his birthday with us. However, we are very sorry to hear that once sat down for the party food there were some issues that were not addressed or took time to resolve! Your feedback is very important to us and so please be assured all will be sent to the team for future improvements and in the meantime we do hope you will still consider visiting us again in the future! Best wishes - Mel
The staff were friendly and brought…
The staff were friendly and brought over our pre ordered drinks quickly, the lanes were already set up waiting for us on arrival. very efficient.
1 juli 2026
Antwoord van Tenpin - Southport
Hi Michelle, thank you for the 5* review for Tenpin Southport! We're delighted to hear that our team were able to provide a quick and efficient service and that you enjoyed your visit. We look forward to welcoming you back again soon! Best wishes - Adelaide
Antwoord van Tenpin - Southport
Hi Mark, thank you for rating Tenpin Southport 5*! We're thrilled to hear that you had a great experience and had loads of fun! We can't wait to see you back again soon! Best wishes, Jade
Won't be returning
Brought my family to come enjoy 2 games of bowling after school lastnight. The place was absolutely filthy their was tubes coming from the ceiling into buckets.. the tables looked like they hadn't been wiped the balls wasn't coming back out of the machine. Stayed for 1 game and left the other game. Staff quite rude
30 juni 2026
Antwoord van Tenpin - Southport
Hi Chelsie, thank you for taking the time to leave a review of Tenpin Southport! We are very sorry to hear that your recent visit was not as enjoyable as we would have hoped! Please be assured all of your feedback will be sent to the team to ensure future improvements and in the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk Best wishes - Mel
The staff were lovely and helpful
The staff were lovely and helpful, we were a large group and they made sure that the whole afternoon ran smoothly. Was lots of fun, thank you.
24 juni 2026
Antwoord van Tenpin - Southport
Hello DM,
Thank you for taking the time to rate Tenpin Southport 5 stars. We are so pleased to hear our team ensured your large group had a smooth and fun afternoon. We hope to see you again soon! All the best ~ Laura
Ophelia was super efficient and…
Ophelia was super efficient and helpful. Love coming to tenpin atmosphere and Friday frenzy means we have a great time with a bit of a saving!
17 juni 2026
Antwoord van Tenpin - Southport
Hello there, Thank you for taking your time to leave us an amazing 5* review for our Tenpin at Southport. We are pleased to hear that you found our team member great throughout your stay with us. We are pleased to hear that you enjoy our Friday Frenzy deal! We can't wait to see you again soon. Many Thanks - Kimberley
Antwoord van Tenpin - Southport
Hello Steve, Thank you for taking your time to leave us a fabulous 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Southport. We do hope to see you again in the near future. Many Thanks - Kimberley
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.