Our grandchildren thoroughly enjoyed the bowling and playing pool. Checking in at the desk was easy. The meeting venue has benefited from new, more comfortable seating. However, a MAJOR let down were... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My daughter and her friends really enjoyed bowling for her birthday. We had the deal with the children's meal. Every basket was empty, so im assuming everyone enjoyed 😁 also noticed a karaoke room, s... Toon meer
Bedrijf heeft geantwoord
Had a great time however, both male and female toilets were beyond disgusting with urine everywhere (yes in both female and male toilets) and sick all across one of the male toilets. Glass cups were l... Toon meer
Bedrijf heeft geantwoord
Brilliant place to have a good time. They offer bowling, arcade and escape rooms. There is fun for all ages. It is relatively cheap. The customer service is great, everyone seems to have a great attit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contactgegevens
Parc Tawe, The Strand, Swansea, SA1 2AX, Swansea, Verenigd Koninkrijk
- 0333 034 6100
4,2
Goed
153 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We had a really good time celebrating a…
We had a really good time celebrating a birthday. I had an issue with the toilet, but once I informed the staff it was dealt with immediately.
My only negative would be, having paid for two games online in advance, when we decided to play one more, it worked out quite expensive. Perhaps, in an instance like this, the price could be more reasonable. However, it didn't spoil our positive experience on the day.
14 juli 2026
Antwoord van Tenpin - Swansea
Hi Joan, thank you for the lovely 5* rating of Tenpin Swansea. We're so glad you had a really good time celebrating a birthday with us. We appreciate you letting us know about the toilet issue, and we're pleased our staff resolved it quickly. We will ensure your feedback is passed on to the relevant team. We hope to see you again soon!
Take care,
Kirsty
Pleasant and helpful staff.
Pleasant and helpful staff.
Very pleased with the price of the bowling and the food
14 juli 2026
Antwoord van Tenpin - Swansea
Hi Louise, thank you for your 5* review of Tenpin Swansea! We're so glad to hear that you found our staff pleasant and helpful and that you were so pleased with the pricing of our bowling and food. We look forward to welcoming you back again soon! Best wishes-Leila
The ladies toilets were awful
The ladies toilets were awful, terrible smell and generally dirty with stuff all over the floor, also karaoke booth was extremley hot, would have been more enjoyable if air con or fans provided
14 juli 2026
Antwoord van Tenpin - Swansea
Hi there, thank you for taking the time to review Tenpin Swansea! We're very sorry to hear that there had been an issue with the cleanliness of the toilets, and that the karaoke room had been very hot. We will ensure your feedback is passed to the correct team to be looked into and for future improvements to be made. We hope to see you again soon for a better experience! Best wishes - Adelaide
Antwoord van Tenpin - Swansea
Hello Mr David Blackmore,
Thank you for taking the time to rate Tenpin Swansea 1 star. We are sorry to hear that you found the venue grubby. We hope that the rest of your visit was enjoyable. We hope to welcome you back again soon and that the next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Antwoord van Tenpin - Swansea
Hi Philip, what a lovely 5* review of Tenpin Swansea! It is wonderful to see you had a great time and found our team super helpful and we can't wait to see you again soon! Best wishes - Mel
We were a walk in decided last minute…
We were a walk in decided last minute to treat our 5 year old on a Friday night it was easy to book friendly staff
3 juli 2026
Antwoord van Tenpin - Swansea
Hi Rebecca, what a wonderful 5* review of Tenpin Swansea! We are so pleased you had fun with your family on your recent visit and we hope to welcome you back again soon! Best wishes - Mel
Really nice outing for family or friends
Really nice outing for family and friends, nice food and overall a pretty decent outing, keep it up 💪
27 maart 2026
Review zonder uitnodiging
Antwoord van Tenpin - Swansea
Hi Leo thank you so much for this brilliant 4* review of Tenpin Swansea! We are delighted you had a nice outing, enjoyed the food and had an overall good experience with us. We can't wait to welcome you back soon! Best wishes, Jade
Always great fun
24 juni 2026
Antwoord van Tenpin - Swansea
Hi Paula
We are pleased to hear that you always have fun when you visit us. we appreciate the feedback and your 5* rating. Best wishes - Clare
Antwoord van Tenpin - Swansea
Hello Customer 2,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We are so pleased to hear that everything went smoothly and you had such a great time with us. We hope to welcome you back again very soon! All the best ~ Laura
We went for my boys 10th birthday on…
We went for my boys 10th birthday on Saturday 27th June at 4pm. The service was seamless. There was a particular member of staff who gave exceptional service. I was making my way to the toilet to change my baby and I couldn't see where the baby changing room was. She said to me she had seen me come into the toilets so brought a key to open the disabled toilet. Later on when she was delivering drinks to our area she made lovely conversation. She made our time more enjoyable and easy. Thank you 🙂
27 juni 2026
Antwoord van Tenpin - Swansea
Hello CLH,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We are so happy to hear that you had such a wonderful experience celebrating your son's birthday with us! It's fantastic to know that one of our team members went above and beyond to assist you with the baby changing facilities and made your visit more enjoyable through their friendly conversation. We truly appreciate you sharing your positive feedback and look forward to welcoming you back again soon.
All the best ~ Laura
Great and fast service my partner and…
Great and fast service my partner and her daughter enjoyed the food overall thank you
28 juni 2026
Antwoord van Tenpin - Swansea
Hi Keiron, what a fabulous 5* review of Tenpin Swansea! We are so happy to hear all had a great time and you were able to enjoy some of the fab food we have on offer and we can't wait to see you all again soon! Best wishes - Mel
It was a fun evening out in a relaxed…
It was a fun evening out in a relaxed environment , they made it easy to enjoy by being organised and being a friendly team etc. Was easy to book a session of games online, and it was easy location to go to.
24 juni 2026
Antwoord van Tenpin - Swansea
Hi Neil
We're so glad you had a fun and relaxing evening with us! We appreciate your kind words about our team and easy booking process. We hope to see you again soon! Best wishes - Clare
We loved the bowling
We loved the bowling, but our area had not been cleaned. There was cups and wrappers and spilt drink.
The windows were all marked and felt very dirty.
When looking around the there was4/5 staff chatting behind the bar for an hour.
I looked around at the other areas and they were needing a good clean, again rubbish, cups cans on the floor that had been left.
It wasn’t busy 8.30 on a Sunday evening so shame we walked into that.
14 juni 2026
Antwoord van Tenpin - Swansea
Hello Mandy, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Swansea. We are pleased to hear that you enjoyed the bowling game with us. However, we are disappointed to hear that the lane had not been cleaned up for your arrival. We will pass your comments onto our team, to help us make further improvements. We do hope to see you again soon. Best Wishes - Kimberley
Pretty good! But..
Overall pretty good! The karaoke room was fun I didn’t even know it was there. But there are some minor issues. The karaoke room gets really hot since there’s no AC. Maybe a fan in there would be useful? The screen where you type in the songs glitches quite a bit. Rearranging the letters when you’ve already typed your songs which is frustrating especially in the heat. And one of the microphones didn’t work but the other two did so that wasn’t too bad.
10 juni 2026
Antwoord van Tenpin - Swansea
Hello, Thank you for taking your time to leave us a wonderful review. We are so pleased to hear that you enjoyed your recent visit to us at Swansea. However, we are disappointed to hear that you found our Karaoke rooms too warm and had a few minor issues with the tablet too. We will pass your feedback onto our team, so we can gain that final star from you. We do hope to see you again very soon. Many Thanks - Kimberley
Antwoord van Tenpin - Swansea
Hi Sarah!
Thank you for your amazing 5* review at Tenpin Swansea! It's great to hear you've had such a lovely time whilst on your recent visit to us. We are delighted you found the staff to be so helpful and friendly and we hope to welcome you back again very soon! Best wishes- Steph
Antwoord van Tenpin - Swansea
Hi Robert
We appreciate your 5-star rating! We are glad you enjoyed our atmosphere and staff. Best wishes - Clare
Disappointed took my son and 7 of his…
Disappointed took my son and 7 of his friends bowling, lane wasn’t ready, then was changed to a new lane was dirty full of peoples food over floors and seats not been cleaned from previous people. Caused me a lot of stress and effort continuing to keep going back to staff to clean the area and find me a lane as I had pre booked. Such a shame as I will not ever do a party at ten pin bowling again for my son. Utter carnage and staff standing round not helpful and all miserable. So unhappy with the day!!!!
10 juni 2026
Antwoord van Tenpin - Swansea
Hello
Thank you for sharing your experience. We are truly sorry to hear about the issues with your lane and the cleanliness during your booking. We understand your frustration and would like to look into your visit. Please send an email to customer.feedback@tenpin.co.uk with the details and the subject "Review - Swansea" and we can reach out once we have investigated - Best wishes - Clare
Generally the bowling was fun
Generally the bowling was fun, you can’t go wrong with that. Food and drink service was fast and the workers were really nice. But all the AI generated advertising really puts a bad taste in my mouth. It’s honestly a shame and makes the place look like they care less for their customers
3 juni 2026
Antwoord van Tenpin - Swansea
Hi Tyler, thank you for leaving Tenpin Swansea a 3* rating and review. We appreciate your feedback on your recent visit and we're glad you enjoyed the bowling and the service. We're sorry to hear about your concerns regarding our advertising and we will ensure this feedback is passed onto the appropriate teams. We hope to welcome you back again in the future! Best wishes - Rosie
Antwoord van Tenpin - Swansea
Hello Mr Peter Williams,
Thank you for taking the time to rate Tenpin Swansea 5 stars. We are so pleased you enjoyed your visit with us. We appreciate your kind words and that your found the centre welcoming and well organised. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Bowling for daughters birthday…
Bowling for daughters birthday reasonably priced, £10 two games for her and friends, unfortunately spent £50 on food and drinks and mostly inedible due to being burnt
23 mei 2026
Antwoord van Tenpin - Swansea
Hi Dawn, thank you for taking the time to review Tenpin Swansea! We're pleased to hear that you were happy with the pricing. However, we're sorry to hear that there had been issues with the food. Your feedback is very important to us as this will help us to make improvements for future visits so please be assured all will be passed on! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes, Jade
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.