Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Нещодавно я придбала собі Elise 2 Тонік для мишц тазового дна Перший місяць починала з інтенсивності 35 мА, зараз вже перейшла до 55 мА. Так позитивні зміни вже відчуваю, але ще треба працювати тим п... Toon meer
Bedrijf heeft geantwoord
Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... Toon meer
Bedrijf heeft geantwoord
Horrible customer service. Refused my legitimate request for replacement of their defective leads less than 3 ms of gentle service. Bought it on Dec 2021, but received on Jan 21, 2022. Lying thru the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Contactgegevens
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, Verenigd Koninkrijk
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4,2
Goed
170 reviews
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Pads arrived promptly
Pads arrived promptly. Delivered when e.mail said they would be
21 augustus 2026
Antwoord van TensCare
Thank you so much for your lovely 5-star review!
We’re delighted to hear that your pads arrived promptly and were delivered within the expected timeframe. We really appreciate you taking the time to share your positive experience with us.
Thank you for choosing TensCare!
Ordering process is simple
Ordering process is simple, the delivery time is as fast as could be expected and the product works perfectly.
27 juli 2026
Antwoord van TensCare
Thank you so much for taking the time to share your feedback with us!
We’re delighted to hear that you found the ordering process simple and straightforward, that your delivery arrived as quickly as expected, and most importantly, that the product is working perfectly for you.
It’s wonderful to know that you’ve had such a positive experience. Thank you again for choosing us and for your lovely feedback — we really appreciate it!
Many thanks!
ordering easy but .....
ordering easy, pricing fair but delivery was very poor and lags behind what consumers expect and can get from other companies
22 juli 2026
Antwoord van TensCare
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the ordering process easy and our pricing fair. However, we’re very sorry to hear that your experience with our delivery service did not meet your expectations.
We completely understand how important reliable and timely delivery is, particularly when other companies may offer a faster service. We appreciate you highlighting this, and we will ensure your feedback is passed on to the relevant team as we continue to review and improve our delivery service.
Thank you again for your honest feedback.
Antwoord van TensCare
We’re sorry you were unhappy with your experience. We did provide information regarding the duties, taxes and customs charges applicable to US deliveries, which is displayed on our product pages and Shipping & Delivery information. The order was dispatched successfully but was returned because the applicable charges were not paid. We refunded the product cost, with the original shipping charge remaining non-refundable as the order had already been dispatched. We appreciate that import charges can be frustrating, but these are outside of TensCare’s control.
Fantastic customer service
TensCare have the most fantastic customer service! They respond quickly and incredibly helpfully, resolving my (self inflicted!) issue in no time at all. I really appreciate their help and would recommend them to all my friends.
24 augustus 2026
Review zonder uitnodiging
Antwoord van TensCare
Thank you so much for your wonderful review! We’re delighted to hear that our customer service team was able to resolve your issue quickly and helpfully. Your kind words and recommendation mean a great deal to the whole TensCare team. Thank you for choosing us!
Helpful product
Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound it makes when it finishes which suddenly brings me out of my relaxed state.
22 juni 2026
Antwoord van TensCare
Thank you for your lovely review! We’re so pleased to hear that TENS has been helping to reduce your migraine pain and that when used early enough, it can sometimes stop a migraine altogether.
We’re also glad to hear you’ve started using the TensCare Mynd. We really appreciate your feedback about the end-of-treatment sound and completely understand how a loud alert could interrupt a relaxed state. We’ll be sure to pass your comments on to our product team as valuable feedback for future improvements.
Thank you again for taking the time to share your experience with us!
Wow Wow
Wow,
I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is increasing, the muscles across my entire lower back—from the buttocks up to T8—have started working! It’s unbelievable!
22 april 2026
Antwoord van TensCare
Thank you so much for sharing your incredible experience with us! We’re absolutely delighted to hear that you’ve noticed such positive changes since using the device and electrodes. It’s wonderful to know that you’re experiencing increased sensation and feeling movement in areas you hadn’t expected.
We really appreciate you taking the time to share your story, and we’re so pleased to hear how much the device has meant to you
Exemplary customer experience
Exemplary customer service & experience
9 juli 2026
Review zonder uitnodiging
Antwoord van TensCare
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with us. Providing excellent customer service is really important to us, so it’s lovely to know that we were able to help. We truly appreciate you taking the time to share your feedback
Antwoord van TensCare
Hi Benjamin,
I’m sorry to hear that you did not receive your order and had not yet received a refund.
I have checked our customer service inbox and I’m unable to find any previous contact from you regarding this issue. I have also tracked your package and can confirm that it was returned to us on 1st June due to unpaid duties and taxes.
As you may be aware, changes to US import procedures now mean that all packages shipped to the US incur duties and tax charges. Our records show that five attempts were made to contact you regarding these charges; however, as payment was not received, the package was returned to us.
The returned parcel was logged into our system yesterday, and I can confirm that your refund, minus the shipping fee, will be processed back to your original payment method today.
I hope this clarifies the situation, and please accept our apologies for any inconvenience caused.
Thank you.
Tenscare
Still not sure
Still
Not convinced it’s made a difference after using for 3 months most days
24 juli 2025
Antwoord van TensCare
Thank you for your feedback. We're sorry to hear that you haven't noticed the results you were hoping for after three months of use.
Everyone's experience can vary depending on factors such as consistency of use and individual circumstances. We'd love to learn more about your experience and see if we can offer any advice or support. Please feel free to contact our customer service team directly at customer.service@tenscare.co.uk
We appreciate you taking the time to share your honest review.
I bought device 21 in April ,and they…
I bought device 21 in April ,and they are not working. I contacted the seller they asking for photos. I sent one. tell them why its not working, they are asking for video .i sent a video. Please send me another one. How long does it take to replace a broken device? this company is disgusting, I think they are just making fun of me
7 mei 2026
Review zonder uitnodiging
Antwoord van TensCare
We are sorry to hear you feel disappointed with your experience. We have been actively trying to assist and requested clear photos and videos in order to properly identify the issue with the device. Unfortunately, the videos received did not follow the troubleshooting steps provided, which made it difficult for us to determine the fault.
We have also attempted to respond further, however our emails are now being returned as undeliverable. We are still more than happy to help resolve this matter, so please contact our customer service team at customer.service@tenscare.co.uk with an alternative email address or updated contact details.
Works as advertised
Works as advertised. Simple and intuitive overall, but wish it had better introductions for therapeutics.
20 februari 2026
Antwoord van TensCare
Thank you for your feedback! We’re pleased to hear you found the device simple and intuitive to use. We also appreciate your comments regarding the therapeutic guidance and will certainly take this on board for future improvements.
If you have any questions, please feel free to contact our customer service team at customer.service@tenscare.co.uk.
Good product delivered quickly ed it was complete with batteries…
Pleased it was complete with batteries etc. Light and small so good to use. Only just started to use but seems very straightforward.
18 februari 2026
Antwoord van TensCare
Thank you for your lovely feedback! We’re really pleased to hear you are happy with the product and delivery. We hope you continue to enjoy using it.
Excellent customer service from Louise
Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then she rang me back to check whether I had ordered the right parts - I hadn't so she organised to send me the correct parts & they arrived the next day. She really took extra care dealing with me & I heartily commend the company for employing Louise!
5 maart 2026
Review zonder uitnodiging
Antwoord van TensCare
Thank you so much for your wonderful feedback! 😊
We're delighted to hear about the excellent service you received from Louise. She always goes the extra mile to make sure our customers are looked after, and it's great to know she was able to check your order, arrange the correct parts, and ensure they reached you quickly.
Your kind words mean a lot, and we’ll be sure to pass your compliments on to Louise. Thank you for taking the time to share your experience and for recommending our company!
Antwoord van TensCare
Thank you for your feedback! 😊 We're really glad to hear the electrodes worked well for your knee and that they arrived promptly. We truly appreciate your support and hope they continue to help. If you ever need anything else, please feel free to get in touch!
Antwoord van TensCare
Thank you for your feedback.
We’re really sorry that your package took longer than expected to arrive. We completely understand how frustrating that can be.
As we ship all of our packages from the UK, international deliveries can sometimes take longer than anticipated, depending on customs and local postal services.
We truly appreciate your patience
Thank you
Tenscare
Very easy to work with and best…
Very easy to work with and best exercise for pelvic floor
22 december 2025
Antwoord van TensCare
Thank you so much for your kind words!
We’re delighted to hear that you found it easy to work with and that it’s been such a great exercise for your pelvic floor. That’s exactly what we aim for — simple, effective support that delivers real results.
We truly appreciate you taking the time to share your experience!
Good quick delivery
Good quick delivery. Leads could last longer but good customer service
22 december 2025
Antwoord van TensCare
Thank you for your feedback!
We’re really pleased to hear that your order arrived quickly and that you had a positive experience with our customer service — that means a lot to us.
We also appreciate your comments about the leads. Feedback like this helps us continue improving our products, and we’ll certainly take it on board.
Thanks again for your support!
Great product, even better company
I purchased a tenscare product recently. The product started to malfunction after a year of use. I contacted them at first to troubleshoot the problem. the gave me the steps to go through to confirm if I had an issue with my use, or the unit. I went through the steps and still found the unit malfunctioning. The asked for video confirmation that I had taken the steps, which I sent. After review of the video they kindly sent me another unit free of charge. While I had to pay the tariffs (that's another story). I'm glad they stood behind their product. I recommend them and their tens unit highly. It's easy to use. Is extremely beneficial after a short amount of time of use.
26 januari 2026
Review zonder uitnodiging
Antwoord van TensCare
Thank you so much for taking the time to share your experience and for your kind words.
We’re really pleased to hear that our support team was able to help troubleshoot the issue and get everything resolved for you. Standing behind our products and supporting our customers is something we take great pride in, so it’s wonderful to know that came across.
We’re also glad to hear how beneficial you’ve found the TENS unit and that it’s been easy to use. Thank you for your understanding throughout the process and for recommending TensCare so highly — it truly means a lot to us.
If you ever need any further support or advice, please don’t hesitate to get in touch.
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