Terminal3 Reviews 

they charge you extra stuff after you buy what you want and ask private sensitive information

My payment was put on hold due to fairly valid security reasons, and that is not the issue. The problem is that I was attempting to purchase a game pass for a game where my trial had ended. It took an entire day for the issue to be fixed, and it prevented me from playing the game at all in the meantime. Great way to ruin my Sunday. When this sort of situation arrises, they should be prioritising it and have ready and available staffing to sort it out quickly. It did get solved in the end, and that is the reason for 2 stars instead of one.

Great and fast support, they followed my situation from the beginning with the ultimate care thank you again Terminal3

Customer service response was excellent. I wrote to them that there was a duplicate order and they reversed it very quickly. Communication from them was also very fast.

Great experience and support. They answer as fast as possible and they try to suit our needs.

very bad respond and also blocked previously used cards and asking tons o photos of u ur card u licence again and again

The team are very coaperative and they respond as fast as possible to solve any issues.

Slowest turn around time in the industry. These people have the audacity to ask for very personal information to be sent over email to them, when my CC provider has verified the transaction via text with me. The worst part is that they take days to respond and the people that miss-out the most because of this ridiculous middle man are their client, in this case PearlAbyss.

wont use them again. asked for the same ID after saying it was accepted. money was processed but they say its been cancled. weeks later nothing. 50/50 these guys are scammers in there own way.

Terminal3 support team assisted me in requesting a refund as I couldn’t transfer my purchased bundle to the correct account. The refund has been approved and processed within one day. This is the best customer service better than any customer service

Thank you very much for all your help. You've been a huge help and your customer service has been outstanding in keeping me updated and getting everything taken care of. You've really impressed me with your customer service and changed my opinion on your services after seeing all the charges pop up. I would be willing to use your services in the future if needed due to the customer service response alone. Thank you again for all your help in getting this taken care of.”

Well, I don't have much words to say but they lifted up my account restrictions and their support is really great. Now I can buy acoins on BDO. Thank you Terminal3!

Ребята которые работают в этой системе просто нереально молодцы!! Служба поддержки на высоте только обратился сразу помогли без всяких лишних вопросов!!)

i got a little problem with verification for my account,so my payment was suspended and refounded,they helped me to solve all in like 40 minutes,also they was so damn nice and polte,with exaustive reply,i would highly recomend them

The site took several minutes to process credit card transaction and made no progress, even though I already received notification from my bank.

I closed it and tried to pay again. Fortunately it did record my previous payment which was found in help page and "put on hold" (which is exceptionally good). A few seconds after I sent my photo ID in payment verification, I received confirmation emails and found the purchased items on website (not terminal3), while both of the original webpage and the verification still look pending / unfinished.

Both of terminal3 and the game developer are at fault here, but there would have been no problem if they can process payment in a few seconds just like everyone else.

If you visit the site, be patient and don't close the window...

Slow to respond to issues, payment was processed via paypal, Black Desert told me is was a Paymentwall issue, Paymentwall told me it was a paypal issue, took Terminal3 2day to respond so i opened a dispute in paypal and they just ask you to close the dispute, not at anytime did anyone take responsibility nor offer an apology or explanation, they just point fingers.

Issue fixed in 2 hours, amazing service! HIGHLY reccomended! Regards Kim (Norway)

They helped me fairly quick on a sunday with the payment verification! Friendly and fast service.