Tesco Bank Reviews 

Poor communication levels with staff manning the phones.Difficult to understand the staff,this makes dealing with problem very lengthy.

When I eventually got through to talk to someone my issue was sorted out immediately.It’s not straightforward to speak to someone,there are a number of hurdles to jump over first

Reply to he problem

I wanted to increase my loan, & the process in the Tesco Bank app was very easy to understand & complete. There was plenty of information regarding new loans and what to do to increase your existing loan. The interest rates & an example of what you'd be paying was in the app, & the questionnaire was simple to input information. Quick process & speedy response. Money was in my account within a couple of hours.

Prompt service, good customer service and simple to use and connect.

Used a comparison website for the longest 0% credit card for purchases. Tesco came near out in the top 5.
Visited a couple of the sites in the top 5 and the Tesco information was one of the clearest to understand and no hidden clauses.
Website easy to use and decision almost immediate.
Happy with decision and terms.

There was an error on my credit card due to a web issue while making an online purchase, that resulted in my online account purchase having been billed six times. I found it very difficult to reach a human being, 3 menus related questions, I heard my recent purchases over and over, when I finally spoke to a human being she explained what had happened bit not available via FAQ's other questions. Speaking to an automated voice that repeats please say again do you want me to repeat the question when I had a serious concern re billing. I am giving 4 stars because when I finally spoke to a human being the issue was resolved and expelled.

Very efficient, easy to speak to someone I could understand. My questions were answered vety quickly.

Excellent telephone support although long delay awaiting connexion

To difficult to negotiate the automated service.
Too many options and none of them were relevant to my query. I found it very difficult to find an option to speak to a live person to answer my question.This was very frustrating.

Excellent call handler who dealt with my queries in a prompt manner

I received a refund from the company that I complained about after phoning Tesco.

The representative was courteous, friendly & efficient.
He put me at ease almost immediately.

The staff members s~em to meet all my expectations when I contact them.

Tesco credit card centre. The call handles were professional and helpful

Not clear hot to find specific section to authenticate new card