Thane Direct UK  Reviews 

The descaler put out abominable fumes. No warning. Worried about the next time I have to use it. Descaling pin was ridiculously tiny and definately not worth £10. I feel ripped off. Nothing wrong with the cloths AFAIK.

We did a lot of research before buying this steam mop and I can actually 100% agree that it's a game changer!! My hard floors look amazing!! Ive still to try out all the other attachments. I used to prefer the old mop and bucket method, housemate had a steam mop previously that broke. After speaking to friends I realised it was time to make the change as we have a lot of pets, it's not good for them to use chemicals on the floors. Really well made, certainly not flimsy plastics so well worth the money. I really like that I can chose what steam setting I want as I live in a farm cottage the front door can get quite dirty. All in all I love this!!

you charged me for an order I did not request 99.99 & I could not contact anyone to rectify the matter no customer service portal!
sorry
but the purchase for a new part for hd2o was well received previously, of that I have no complaints.

My order hasn’t arrived and I was told 3-5 days

Wonderful pan set so nice I got another set for my daughter nothing sticks

I have problems with a dual mop I bought, gave an earlier negative review after trying to get in contact with them through their website and getting no response. After the review I did receive an email from Sam at customer service(22nd July ) saying they wished to resolve the issue, however, after 4 attempts of trying to reply to his email, no response again. Again NO customer service.

Excellent product, really quick delivery. 5*

Received my h20hd tried yet for the first time and unfortunately it does not work it just buzz’s so disappointing

Ítem delivered around 16/8/25. Tried to return Tuesday 19/8/25 using the returns procedure. One week on
now 26/8/25 and still no response.
(I telephoned the order line and was told Thane had no customer service telephone number and it could take up to 72 hours to receive a response.)
I was told not to make another request for return (on Web Site)
WHERE DO I GO FROM HERE??
As I said in my Title THE RETURNS
PROCEDURE IS AN UTTER SHAMBLES.
I am now left with a machine worth over £250 in value which I cannot use for medical reasons.
NO, I WOULD NOT RECOMMEND THIS COMPANY.
VERY BAD EXPERIENCE.

Received a message saying product being sent back to thane and to contact them to find out more but there is no phone number to call and no way to get in contact and no idea what has happened to the product

Very quick delivery and lovely product

Bought another H2O HD as our last one gave up, this time went for the bundle including the buffer, however I am a bit disappointed with the design as to change from mop head to the buffer entails undoing a screw which literally goes into the plastic body of both, i simply cant see these lasting with frequent changing would have been much better to have a quick release button on that note i cant see the buffer being used that often. Also dont get the free gifts added by buying the package option better off adding separately during checkout

Extremely quickly delivered & excellent price too!

Quick and easy process.so far inpressed with the product

Easy transaction, fast delivery and quality products sold.
Communication is excellent .

Generally very good. Fast delivery and good product. Some of the finer detail in the instructions were not entirely clear - but not particularly important.

easy to order quick service delivery quality product

I guess those who have given positive review have never tried to return anything. The telephone number listed doesn't exist. Their web site returns process goes around in circles. They promise to send a return code but never do. As they expected I gave up and have been lumbered with a useless unboxed item.

Very happy with purchase and fast delivery, thank you