thanksben.com Reviews 32

One issue after another, would not recommend, a costly product for something which could be managered much better in house

Hamish was very patient with me and my issue.

If I could, I’d give it a zero star.
I had an issue with a payment and I need that money back to my account but no one is responding. There’s no support during weekend time and the chat box is like talking to a wall. No one replies either by chat nor by email and they have no other way to contact them. I asked my company if they can contact them as they probably have a direct support and nothing, they won’t reply to them either. Truly an awful customer service.

I had input my checking account number and routing number incorrectly, once I fixed it and messaged the support team, my reimbursements went through that same day without any issue. Great service, thank you.

Way to make it impossible for employees to use their cash. Like honestly the mastercard doesn't seem to work on most site, you can only speak to robots to get any sort of help.

Cool concept, but the benefits (such as Medicash) take a long time to activate, and the customer support team is extremely slow to respond and resolve issues. Such a shame, I wish they could get better because the service makes perfect sense.

I need to amend a benefit that can only be done via contacting ThanksBen customer support. The only available route is asking an AI chatbot to connect you to a human. I've asked for a human multiple times this week and, whilst the 'typical response time' is allegedly a matter of hours, I have not received a response all week. My matter is time sensitive so frankly this a complete joke and I'll definitely be raising this complaint with my HR team.

Josh was super helpful. Get Josh a raise!!!!

The web tool / process is simple enough to follow, it looks good. But then it goes wrong.

As an employee with benefits, when you have opted in, you expect them to be there, to use.

I thought I had family Medical cover, the Ben portal says I do and it's been active for some time, but the Medical insurance company behind this didn't have any details of cover.

I tried contacting "Ben" via the portal, responses are slow (waiting hours), all to be left hanging saying "it's with our admin team". No updates, no nothing. So far today 4 hours waiting for a chat response from an agent.

For someone who requires urgent cover under a policy they thought they had, this is completely unacceptable.

Have raised a complaint with "Ben"

Confusing/alarming about opt in/out emails and "take action" messages, even if you already did it.
Also says cost 0 for me but I pay taxes on it later :(

Frequently experience issues with my Thanks Ben portal, as well as my Thanks Ben digital wallet / card getting declined, leaving me unable to spend on it.

When issues do arise, fixes are very slow, and the onlyway of getting updates is by chasing their support daily, but only to get an update that there is no update.

My latest issue is that my employer offers cycle to work, but when I click on the benefit the page never loads. After chasing support for a week, they advised a fix had been made but now the benefit has been completely removed from my portal!

As a user of the service: simply awful! The card keeps being declined for days, assistance is nowhere to be found.
If you want to give benefits to your employees that they won't be able to use this is a great platform!

Our company previously used ThanksBen, and switching to a competitor was a regrettable decision. With Ben, employee management was flawless—wallet top-ups were always timely, and accessing funds was effortless. Everything just worked as expected.

Unfortunately, our experience with the new provider has been far from smooth. The solution was supposed to go live in January, but we couldn’t access our benefits until April—a three-month delay that caused significant frustration. Even after onboarding, we’ve faced recurring issues, including delayed wallet top-ups and difficulties accessing their app. These problems have not only disappointed our employees but also created a heavy administrative burden for our HR team, leading to numerous complaints and wasted time. Ultimately, this decision did not reflect well on the HR team, as it undermined employee confidence in their ability to manage and deliver critical benefits.

In hindsight, the employee experience with Ben was truly outstanding, and moving away from it was a mistake. I highly recommend Ben to any organization that values a seamless, top-tier experience for their employees and wants to maintain trust and credibility within their teams.

I've used several employee benefit platforms over the years at previous employers, and Ben is by far the most user-friendly!

The platform offers a wide range of great options to choose from, and the Ben Mastercard gives me a flexible fund I can use to support my wellbeing.

I love that I can use my allowance on everything!

Got this benefit via a company I work for.

Third time the same issue cannot be fixed - it prevents me from making payments on certain days. Also their support team doesn’t seem to care and just keep pushing you to sort it out yourself with your company (despite that the issue and functionality are clearly on thanksBen side).

Overall not the worst provider of service, but definitely not the best. If there are alternatives or simple cash transfer, I would definitely recommend using alternatives.

Awful experience. Had two contracts under the same email and apparently the old one simply overrides the new one so I cannot edit the insurance details. Takes ages to get to a support agent who does very little to help apart from checking with the dev team.

The website is also extremely badly made: benefits not shown on mobile, the chat button often doesn't work at all, and I don't understand why they cannot just provide a contact email and forces people to use chat.

I had a BEN card connected to apple pay. I had loads of money in my account. Over the weekend all my transactions got declined due to insufficient funds (even tiny transactions). This caused me alot of headaches out and about.

They don't have customer support at weekends, so i tried all the self service advice but that didn't work. When I shared my experience at work it it turns out everyone got the same "insufficient funds" issue. We all have enough funds in our account.

A somewhat frustrating company to deal with. We have been a customer of theirs for some years now but when you want to actually speak to someone there to sort things out you cannot. Shame

I LOVE Ben. So simple to use and for the first time ever, I fully understand my benefits and use them more than I ever have. The wallet feature is a game-changer, allows me to spend a set amount on what's important to me - no points scheme, or questionable discounts, just monet that I can spend on what's important. And that changes month by month. Why haven't benefits platforms always been this way? I have used others that are so dull, I only logged in one a year. With Ben, I and most of my team log in weekly. Love love love it...