Black Swan Shoppe LTD Reviews 

I wouldn't order from anywhere else. Knowledgeable staff, fast efficient service, and excellent customer service if you ever need to contact them.

A fantastic experience for online shopping for all you smoking related needs. My first order was for a Peterson pipe and I needed to phone the shop to confirm something which was answered by a man who knew what I was needing and as well as knowing about pipes he took the time to to listen which made such a difference to give me confidence to totally trust that my orders was going to be well packaged ,delivered in good time to Ireland. Made another order today and ordered 3 of the same item by mistake and a quick phone call it was refunded immediately .would highly recommend this shop 💯%

Wow! Ordered cigars yesterday at 1.0pm, email from them about an hour later saying despatched. And this morning, delivered by Royal Mail! Now that is what you call a first class service! Will defo be ordering from them again! Thank you!

Fantastic service. Had a problem lighter got it sorted in 2 email.
Quick and painless.
Thanks

just to say anyone who is a pipe smoker needs to look at this sight fab have found what i want good old service and people who listen and advise lets remember our small home grown companies during these times keep up good work

This wonderful tobacconist is my gold standard for how to conduct an internet business. The team sets itself the highest standards and meets them without fail. Prompt delivery (for me, always the next morning after ordering), infallible stock control (never out of stock), personal, courteous service (look at the diplomatic responses to the only two negative reviews on this site). In my six-year relationship with Black Swan only one thing has ever gone wrong, and that was my fault (placing the order twice). We had a chat - they'd already worked out my error, and we agreed that they'd hold the second order for a few weeks then charge the card and dispatch. Sure enough, the tobacco arrived with impeccable timing. That's called no-fuss perfect service. It's also very, very rarely encountered. Support this business. Cherish them. I guarantee you'll love them!

Absolutely awesome - my order came so quickly, it was so easy to do and ordering online will save a bit of money. Would highly recommend these guys - so reliable and fast!

this company is the best i have had the pleasure of using,excellent quality products,very efficient and quick delivery times,cannot fault them at all,truly amazing shop for top end tobaccos.

Ordered many times it’s probably the best online cigar store in the uk , prompt delivery service and great products , first class compared to other only retailers , it’s the only store I genuinely trust to do what they say,
Paul Eden

They corrected a mistake I'd made in my order very quickly (on a Sunday!). Service and delivery is always excellent and I highly recommend them.

It is a joy to buy from this company, efficient and very swift. Have used them form a few years and they never let us down.
Thoroughly recommend them.

Cant fault the service,handled a mistake i made efficiently and prompt delivery

The service is fast and reliable, The range of products is great and I wouldn't hesitate to recommend to anyone.

You couldn't wish for better customer service and after care well done.

Brilliant customer service.super quick delivery .really please with my purchase have just ordered again.

Black Swan expressed concern that deliveries might be delayed because of the Covid crisis. But my order arrived even quicker than usual - which means very quickly indeed! So; thanks for the effort - a highly dependable firm.

Ive just written a rewiew singing high praise to a trader/supplier. trstplt gave me the opportunity to get them on a list recording the traders supporting us all during covid. i immediately thought of the backy shop - FIRST thing i thought of. i knew i wanted to express my gratitude! i go to the backy shop. always. i'm not so au fait on the net. maybe i come across unbusiness-like or rude as a customer. we get asked quite a bit on line, what we think of a trader. so often it's like i dont really know enough to comment: but my immediate response when i'd 'yes-ed' puting on a list. i knew i wanted to write to express my gratitude to Black Swan Shoppe LTD. my most rain or shine supply. the 1. [then maybe...the royal mail, delivery services, e-bay....hmmm?]

Fantastic customer service and good quality products.

My first order with them and was impressed at the refreshing customer service and attitude. Order arrived next day despite the current restrictions, and all as it should be.
I have no hesitation in recommending them - a pleasure to do business with.
Pete