Bright Solar 

Update 05/22/23: This is a response to Bright Solar's feedback regarding my review: This review is indeed for Bright Solar. I had no issues with Victory Solar, my issues came after I received a message that my installation and maintenance request were to be directed to Bright Solar because they had partnered with Victory Solar and were taking over all installation and maintenance services for Victory Solar customers. I didn't have any issues at the time, but when I did Bright Solar was listed as my maintenance and installer. The problem was I could never get ahold of anyone from this company to assist me with maintenance I required. For three months I made efforts to contact the Bright Solar service number, website, email I was told to use in requesting service. The owner had been tagged in on my emails since March, and after receiving his number I made efforts to contact him, so he was aware that I had been seeking assistance. Unfortunately, it wasn't until I gave his company a negative review that he contacted me, his response was to threatened me with no service. Don't rely on this review alone, I recommend anyone interested in using this company for their solar needs to visit the BBB website and look them up. The BBB gives this company an F rating. Since they took over maintenance and installation services for Victory Solar customers they have failed to respond to request. I recommend that you go to the BBB website and read reviews for both companies. Both have F ratings and BBB notes that customers have consistently had issues receiving a response for service since Bright Solar has taken over maintenance and installation services.

Bright Solar is the company that took over maintenance services for my solar. Bright Solar is who failed to respond.

Update 05/19/23: Finally received a call from the owner, the day after completing this review. This is the first time he's called me in three months of me trying to reach out to someone to find out what's going on, and to get my system fixed. He had no time to reach out to his customer until I gave him a bad review. His response to work in fix the issue was to threaten me with no service until I changed my review, this is how he does business. If you don't accept my review, go to the BBB and look up Bright Solar, the BBB gives them a F rating.

Beware of this company. I strongly recommend that if you're interested in using this company for you solar to check out the BBB information first, including the page for Victory Solar who they have partnered with.

This company has partnered with and took over the responsibility of Victory Solar, and I have since regretted my decision to go solar. The system has been malfunctioning, and I've not been able to get in touch with anyone at this company for the last three months to get issues repaired. I've called the business line and get a voicemail that is full, so can't leave a message. I've e-mailed the e-mail contact I was provided and the e-mail bounces back. I have the owner's number. I sent him a text message he responded that he would contact me later in the day, never received another response. Called him and the phone went straight to voicemail, but again it's full so you can't leave a message. I'm not sure what to do at this point. Go to the BBB website and look up Victory Solar, now Bright Solar, this is the message on the BBB site:

Alert
See What BBB Reports On
Pattern of Complaint

Beginning September 2022 Victory Solar LLC has developed a pattern of complaints and reviews.

The patterns include poor customer service and service delivery delays, i.e. consumers experienced delays in solar panels & generator installations, repairs and they experienced poor customer service when attempting to contact for updates. Consumer complaints and reviews stated they are trying to reach the company and their calls and voice mails are going unanswered. One consumer stated she has tried for over 3 weeks but has received no contact from company. Another consumer had a mechanic lien filed against them because the roofer was not paid, and the wrong color shingle was installed. Their HOA has sent violation letters threatening to have their attorney get involved if they violation is not resolved. While the BBB was informed the previous President caused problems prior to his departure in July/August, the current complaints are revolving around poor customer service issues of the new management. The number of complaints also continues to trend up.

I'm still paying on the system, and it kills me because it doesn't work. And this means I'm paying for an electric bill on top of the solar system that was supposed to make my energy bill go to 0 dollars. I'm afraid they'll get away without any repercussions. The are basically stealing while the customer finances :-(

This company made my choice of going solar super easy. My rep Juwan did an incredible job of explaining how everything worked and helped guide me through the entire process. Smooth installation, overall easy process. Jordan also helped answering my husbands questions as the installation was going on. Would give the company a 6 stars if I could.

The people that came out today were super friendly and got to work right and away. Really helpful and informative.

Bright Solar has taken over the maintenance on our newly installed system from Victory Solar. So far I’m really impressed by their professionalism, clear communications, and willingness to tackle our concerns. I’m breathing a sigh of relief. 😊

Me and my family were so excited to go solar once we found Bright. They were so professional from start to finish. We got multiple quotes from lots of different companies and there’s was by far the best. 10/10 recommend.

My husband and I are truly happy with our decision to go Solar after choosing this company! We did get other quotes to begin with, and this company has the best cost to overall benefits. They were very professional and communicative throughout the entire process. I just received my first bill and I was shocked at the difference! Highly recommend!

The sales representative was great, very informative and knowledgeable made everything easy for us to understand, and answered all of our questions thoroughly.

After getting a couple other quotes, bright solar was very competitive, and had what we wanted.

Insulation was very quick and everything is working great we’re very happy to have gotten solar panels

This company held themselves with complete professionalism!

We’re very excited to go solar & out of all the quotes that were presented to us, theirs was the best!

The install team did an amazing job & handled our home with the utmost care!

There may have been a few rough patches along the way with scheduling, but overall we had a great experience with Bright Solar. I was happy with the final product. Jordan was on top of all the problems we did have and made any problems we had right. Our sales person Kevin is a stand up guy and a pleasure to work with I highly recommend any one that decides to go with Bright Solar to reach out to Kevin for help.

My wife and I worked closely with Juwon and Jordan during the process of purchasing, installing, and switching power companies. Both are very professional and responded to our questions in a timely manner and answered our questions.

Bright solar was a pleasure to work with, especially when the original installer fell through!

The moment the installer dropped the ball with permitting, Bright solar was instrumental in getting another installer lined up. Their communication was rapid and consistent with the Bright solar team initiating follow up and keeping us in the loop.

The CEO of Bright solar even made several personal appearances during scheduled work and inspections to ensure that our install, which started very poorly, ended exceptionally well.

A+, 10/10, would recommend!

Ryan and Jordan have made this project so simple that I have told all my friends about it. I ammvery happy ith this system.

Update:

Still nothing but a great experience. Love seeing my electric bill with a negative balance due and building credit.

From start to finish Jordan was communicating with us. While we did have a few hiccups, most out of their control, they were corrected and our system is producing energy like crazy. Look forward to not having an electric bill from now on.

To be honest, If I could rate it higher I truly would. Ms SAIRA ALVARENGA is the best on the team. She is extremely knowledgeable and answered any questions that my family had. You would have thought that she was the CEO by the way she was able to provide the best customer service anyone could possibly ask for. Her character and unselfish attitude speaks volumes because of the way she always put others first. She is an indispensable part of the team and really set the standard for her peers.

Our sales rep did a phenomenal job answering all of our questions and concerns. The whole process was quick and easy. We ran into a small hiccup with one of our panels not communicating properly; we were able to receive the proper guidance to quickly get all of our issues resolved hassle free. We have had our system up and running for about 8 months now and are loving the $0 electricity bills in this summer heat.

Learned a lot about solar and the savings , Stephanie Trevino was very professional and very knowledgeable and had answers to all our questions.. I will definitely tell my family friends about them..

Good job to Stephanie Treviño she was very knowledgeable and helpful. I will definitely tell my family and friends about you guys keep up the good work!!!!

Bright solar is great company.
It’s been awhile I was looking for a good company to install solar panels.In that process I talked to several people in different companies. I got what I really wanted with Bright solar, a good company with great people like Jordan Ento and his team.the job was well done and fast, thanks guys.