The Butcher of Brogdale Reviews 

Great food as always friendly and helpful staff

Brogdales are our go to Butchers!!
Best quality products, super tasty, great prices as well! And £1 for delivery, pick your day and get hourly updates when they are on route, really handy!
Friendly deliver driver as well.
Will always recommend these guys!!

First class beef delivered quickly and cheaply.

Always fab quality tasty meat at a reasonable price. Lovely people to deal with. Service excellent. Highly recommend.

Thick, juicy steaks. 10/10

Delivery was very professional driver was informative polite.
The lamb was amazing

Great special offers, lovely meat, always good quality, fast delivery

Very good quality meat easy ordering kept well informed and efficient delivery. Some very good deals always appearing definitely will become a regular.

Spent £37 on ribeye today from ruxley absolute rubbish full of sinue, payday treat so underwhelming, will not use again , better value and quality at local butchers !

I left it a few days before picking up my meat order as it’s never been ready on the day that I specified to pick up.
Unbeknown to me the butchers are now doing the orders in store so it had been waiting days for me but I never received any communication to say it was ready.
I asked to see the order before I left the store and the lamb rump steaks were tiny compared to what I’d ordered before and very fatty where they hadn’t been trimmed.
The rump steaks weren’t the best either and both the lamb and the rump was clearly underweight compared to what it said on the packaging.
After I had complained the young man in the butchers “ Jamie “ (very nice ginger haired lad ) redone my order with better quality meat but still gave me my original order.
I was told that the manager had originally packed up my order and think he’s not a particularly good manager if that’s what he’s giving he’s customers.
I’ll be checking the weights again if I decide to re order.

All ways happy with my meat order any problems they are sorted out straight away
The deals are great as well giving you more to choose from
This week's meat pack is great value even got my daughter to buy one
The butchers of Brogdale is our favourite butchers one or should I say two very happy customers

Outstanding butchers; always helpful and prepared to go the extra Mike for heir customers

Great selection of highly quality meats and sausages. They even have haggis! The staff is very helpful and attentive.

The meat I bought was such brilliant value and so far really tasty.

First time ordering from here and was a good experience. Pretty sure they gave more grams of mince beef than I bought. Meat was great quality and tastes lovely!

Meat is so tasty and tender my family loves it

Good quality meat at the right price. Brilliant Special Offers and delivery (with a very pleasant driver) for £1. What more could you ask for?

This is a difficult review. I do believe I received poor delivery service. Perhaps their staff were not on the job , knowing the issues involved.
HOWEVER:
Brogdale have delivered and then refunded 100% my order.
This is something I did nor expect. An apology, perhaps a voucher would have been enough.
I commend this lot for the final approach to issues.
Perhaps all of us have learnt a lesson from this.
Chris
Hi Today I received a mail from PIP at Brogdale. I was outraged. It stated that I was not informed of delays because PIP knew of no delays. It stated that I was kept informed as they were aware. This is amazing (HOW CAN A COMPNY NOT KNOW WHAT IS GOING ON WITH DELIVERIES) AND I was NOT kept informed.
She stated pride in her service stating many above reasonable duty services and questioned my right to question. I did not get my order on the two days they promised. Time wasted
4 days late, no notification, (until I complained) and now PIP believes her amazing customer service (Stated) is being questioned!!!!
Granted the company has done the honest thing and refunded the order. And no request to return the food which I was prepositioned to do.
I suggest that some customer service education is needed, and perhaps an attitude change to self importance of service.