Poor communication and long lead time. Ordered a bottle of champagne and was notified from DPD local regarding the shipment. A few days on there was no update to the tracking. Contacted the Champagne... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was visiting the UK while planning my daughter‘s wedding. I wanted to try a few different champagnes to decide what we were going to offer. The order process was very simple. We selected a pick up a... Toon meer
Bedrijf heeft geantwoord
I’ve used The Champagne company a few times now for presents and they haven’t disappointed. Nice selection of Champagnes and chocolate gifts . Options for gift wrap / bags and written gift card are... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. One item in my order was not available. But I received a lovely mail from Ellen, who apologised for the shortcoming and offered support in terms of a refund or alternative... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Champagne Company
Geschreven door het bedrijf
The Champagne Company and the website thechampagnecompany.com began trading under new ownership from 25th May 2024.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
The Champagne Company
Geschreven door het bedrijf
- New Ownership - 25th May 2025
- The Champagne Company and the website thechampagnecompany.com began trading under new ownership in May 2024 acquired and owned by the Vin-X Limited family.
- Corporate Gift Service
- We provide an exceptional Corporate Gift Service for companies sending out gifts to Multiple Destinations at Christmas or on a monthly account basis.
- Free Gift Message
- We print your personal message on a gift card and enclose it with your gift.
- Luxury Gift Boxes
- We provide luxury gift boxes and hampers to wrap your selection of bubbles with chocolates and champagne flutes providing an extra layer of luxury for your gifts.
- Free Delivery Over £250
- We offer FREE delivery on all GB ex Highlands and Islands orders over £250. Order before 4pm for Next Day Delivery (Next Business Day)
Delivery Text Notifications
1 Hour Delivery Window
Keep informed of your delivery arrival with email or text notifications from our Courier with a 1 Hour Delivery window.
Contactgegevens
Verenigd Koninkrijk
- 0333 3585888
- info@thechampagnecompany.com
- www.thechampagnecompany.com
4,3
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Champagne for wedding tasting
I was visiting the UK while planning my daughter‘s wedding. I wanted to try a few different champagnes to decide what we were going to offer. The order process was very simple. We selected a pick up at a local London pharmacy. Everything went extremely smoothly. We were very happy.
2 maart 2026
Antwoord van The Champagne Company
Good afternoon,
Thank you for taking the time to leave us a 5 star review, we are so pleased to learn that you found the order process very easy, and that everything went smoothly for you.
We hope the tasting went well, and look forward to being of service in the future!
Best regards,
The Champagne Company
Terrific service and product -shame…
Terrific service and product -shame about the delivery cost which will make me think twice before ordering again!
2 maart 2026
Antwoord van The Champagne Company
Dear Andy,
Thank you for taking the time to leave us a review.
We are pleased to learn that you were pleased with the service we provided.
We keep our delivery costs as low as possible, and do offer a variety of different priced options.
On our website, we have introduced the option of collection orders; which means orders are delivered to a local pick-up location. This is a lower cost option compared to delivery directly to a home or work address.
For more information on this, please visit the Delivery Information page on our website.
Best regards,
The Champagne Company
Very easy to order online and arrived…
Very easy to order online and arrived perfectly packaged the next day - great service!
25 februari 2026
Antwoord van The Champagne Company
Good afternoon,
Thank you for the time taken to write such a great 5-star review. We are so pleased that you found our website easy to use, and were happy with the service we provided.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
Arrived in the one hour timeframe…
Arrived in the one hour timeframe promised.Driver very helpful.
26 februari 2026
Antwoord van The Champagne Company
Dear Mr Jolly,
Thank you for the great review, we are so pleased to hear you're happy with the service provided by our couriers.
We look forward to being of service in the future.
Best Regards,
The Champagne Company
Antwoord van The Champagne Company
Dear Stewart,
Thank you for the time taken to write such a great 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Reliable
Good old fashion customer services.
A young lady went out of her way to help, even rang me back to explain what was happening.
This is a company that puts customers first in my option. Keep up the good work.
24 februari 2026
Antwoord van The Champagne Company
Dear David,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Every time I place an order with The…
Every time I place an order with The Champagne Company, I find the website very user friendly from point of selection through to order. My delivery arrived quickly and in perfect condition with updates sent at each step. Thank you.
17 februari 2026
Antwoord van The Champagne Company
Dear Claire,
Thank you for your 5 star review and feedback about the website being easy to use and comments about our packaging and service provided.
We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
We look forward to being of service again.
Best regards,
The Champagne Company
Antwoord van The Champagne Company
Dear Butler,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to learn that you were happy with the service we provided.
We look forward to being of service in the future.
Best Regards,
The Champagne Company
Antwoord van The Champagne Company
Dear Karolina,
Many thanks for your 5 Star review and thank you for shopping with us.
We look forward to being of service in the future.
Best regards,
The Champagne Company
Quality and choice
I’ve used The Champagne company a few times now for presents and they haven’t disappointed.
Nice selection of Champagnes and chocolate gifts . Options for gift wrap / bags and written gift card are a nice touch .
Will use again when another celebration arises
3 februari 2026
Antwoord van The Champagne Company
Dear Sharkfin,
Thank you for the time taken to write such a great 5-star review, it is much appreciated!
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Excellent service as per usual.
Excellent service as per usual.
Ordering was easy and delivery was on time.
Thank you
9 februari 2026
Antwoord van The Champagne Company
Dear John,
Many thanks for your 5 Star review and thank you for shopping with us.
We look forward to being of service in the future!
Best regards,
The Champagne Company
Prompt and efficient
Prompt, efficient service and a really competitive price... I'll certainly use them again.
6 februari 2026
Antwoord van The Champagne Company
Dear Mark,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by our pricing and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Poor service
Poor service
Placed an order 6 days ago and paid extra for delivery (stated on the website as 3-5 days). I emailed them today stating the gift had not been delivered as yet.
I’m sharing below the response I got from the company:
“Thank you for your email.
I can confirm that it has been placed on a 3-5 working day delivery timeframe on Saturday, which means that the order was processed on Monday, and therefore working day 5 of the delivery time frame is Monday 16th.”
Hahaha….the day the order is processed is Day 0 or they cannot count. Monday to Friday makes 5 days!!! The email reply was frankly insulting. Instead of apologising for the delay I get this.
UPDATED
frankly speaking your response is even more ridiculous
So now Monday is counted as part of the weekend!?!
And secondly, you charged extra for this ‘standard delivery’ I think it’s only reasonable you stick to your delivery times (3-5 working) when you do so, the parcel was actually dispatched by your own admission on the 5th working day and delivered after the weekend….in fact, most companies would offer free delivery for a gift costing £175…it’s really disappointing and I hope you improve on this. I certainly have no plans to use your company again.
13 februari 2026
Review zonder uitnodiging
Antwoord van The Champagne Company
Dear Seema,
We are sorry that we did not meet your expectations of a standard delivery service.
Our delivery service is calculated using working days; order processing occurs on working days (Mon-Fri) but with deliveries available every day of the week.
We take into account a 4pm next day cut off, and that all orders placed over the weekend are processed the following working day ie Monday before 4pm with the first possible delivery option therefore being on a Tuesday.
We also have a live-time clock on the home page to help clearly communicate delivery time frames communications in in terms of the cut off and weekend processing including bank holiday variation.
Looking into the order, we can see that it was dispatched on Friday 13th for delivery on Monday 16th, arriving with your recipient on working day 5 on the time frame selected at checkout.
In terms of calculating working days required for the standard delivery service, your order's first working day after placing the order (over the weekend or Monday) was a Tuesday.
We do also offer next day delivery option and Saturday and Sunday option, and would like to reassure you that on a standard delivery option we do always try to expedite an earlier delivery on standard orders however sometimes we do need to use the whole delivery time frame when the product requires transferring over from within our stock network.
Once again we apologise for any misunderstanding and are reviewing our delivery customer communications to see where we can make this any clearer.
Best regards,
The Champagne Company
Antwoord van The Champagne Company
Dear Clare,
Thank you for the time taken to leave us a 5-star review.
Thank you for shopping with us and we look forward to being of service again soon.
Best regards,
The Champagne Company.
Quick, efficient service
The bottle of rum I ordered arrived within a short space of time. The time given for delivery was accurate, not always a given. The protective packaging was excellent. I would use this company again.
4 februari 2026
Antwoord van The Champagne Company
Dear Pauline,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed our packaging and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
I have dealt with Champagne Company on…
I have dealt with Champagne Company on numerous occasions occasions - professional and personal service excels- ther was an issue with availability on my last order the manner in which this was handled was truly first class. Thank You ( from a man spending money)
2 februari 2026
Antwoord van The Champagne Company
Dear Steve,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Very easy online transaction
Very easy online transaction. Excellent updates regarding my order, well packed on receipt of it. Highly recommend
2 februari 2026
Antwoord van The Champagne Company
Dear Jill,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Paid £27+shipping for a load champagne…
Paid £27+shipping for a load champagne chocolates. They sent me a bunch with a best before that was 9 days from the order date. They happily informed me that the small print has them covered so they don't have to give me a refund, but it seems pretty bad they would send something through that was just about to go off.
9 februari 2026
Review zonder uitnodiging
Antwoord van The Champagne Company
Good afternoon,
We are sorry to learn that this order didn't go as expected, and that you were disappointed by the expiry date of the box of truffles ordered.
We have looked at the order, and can see that at the time the order was dispatched in November, the truffles were in date, so were fine for immediate consumption.
As the Charbonnel & Walker truffles are hand made to order, unless we are aware that they are needed for a specific date, we will dispatch our available stock holding to ensure that your order is with you as soon as possible.
We do ask that customers let us know if the truffles are to be held on to or are intended for gifts, as well as to check that the expiry dates are suitable on receipt, to ensure that the truffles are suitable for their intended purchase.
Looking on the order, we can see that we were not made aware of the expiry date being unsuitable until February over two months after dispatch, which means we are sadly unable to issue any refunds or replacements.
Sorry we are not able to help further on this occasion, however if you wish to shop with us again we are happy to provide a voucher towards your next order.
Please contact our team at Customer services quoting this reply.
Best regards,
The Champagne Company
Prompt service
Wide range of Champagne and other products with efficient and prompt delivery service.
29 januari 2026
Antwoord van The Champagne Company
Dear Peter,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the selection available on our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Easy to use website, excellent range of wines
Easy to use website, exactly what I wanted and a good price. Only problem was when I collected from the local post office as it had been split into 2 boxes and I only had one reference number.
28 januari 2026
Antwoord van The Champagne Company
Dear Louise,
Thank you for taking the time to leave us a review.
We are so pleased to learn that you were impressed with our pricing and found our website easy to use.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
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