Not the best start to a business relationship. Ordered a bottle of champagne that took 2 weeks to arrive. They did tell me that delivery would be delayed by email but is was clear that they didn't hav... Toon meer
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Lees wat reviewers zeggen
I was visiting the UK while planning my daughter‘s wedding. I wanted to try a few different champagnes to decide what we were going to offer. The order process was very simple. We selected a pick up a... Toon meer
Bedrijf heeft geantwoord
I’ve used The Champagne company a few times now for presents and they haven’t disappointed. Nice selection of Champagnes and chocolate gifts . Options for gift wrap / bags and written gift card are... Toon meer
Bedrijf heeft geantwoord
Good personal advice from a well informed human - rather than an AI chatbot! Timely delivery of my wine, well protected with massive amounts of packaging. Reasonably priced. Proof of the pudding is in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Champagne Company
Geschreven door het bedrijf
The Champagne Company and the website thechampagnecompany.com began trading under new ownership from 25th May 2024.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
The Champagne Company
Geschreven door het bedrijf
- New Ownership - 25th May 2025
- The Champagne Company and the website thechampagnecompany.com began trading under new ownership in May 2024 acquired and owned by the Vin-X Limited family.
- Corporate Gift Service
- We provide an exceptional Corporate Gift Service for companies sending out gifts to Multiple Destinations at Christmas or on a monthly account basis.
- Free Gift Message
- We print your personal message on a gift card and enclose it with your gift.
- Luxury Gift Boxes
- We provide luxury gift boxes and hampers to wrap your selection of bubbles with chocolates and champagne flutes providing an extra layer of luxury for your gifts.
- Free Delivery Over £250
- We offer FREE delivery on all GB ex Highlands and Islands orders over £250. Order before 4pm for Next Day Delivery (Next Business Day)
Delivery Text Notifications
1 Hour Delivery Window
Keep informed of your delivery arrival with email or text notifications from our Courier with a 1 Hour Delivery window.
Contactgegevens
Verenigd Koninkrijk
- 0333 3585888
- info@thechampagnecompany.com
- www.thechampagnecompany.com
4,3
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Special occasion champagne
I needed champagne to celebrate an upcoming wedding. The items ordered were to toast the special occasion. It is exceptional champagne and I can't fault any part of the service.
29 augustus 2025
Antwoord van The Champagne Company
Dear Nicola,
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the team. Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Antwoord van The Champagne Company
Dear Peter,
Thank you for your 5 star review and feedback about the packaging. We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
Best regards,
The Champagne Company
I was able to pick up the phone and…
I was able to pick up the phone and order for a next day delivery. An absolute joy in this day and age! Brilliant service and I’ll
definitely be using again.
28 augustus 2025
Antwoord van The Champagne Company
Dear A Jones,
We are glad to hear you are happy with our service and the team did such a good job for you. Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback to the customer service team.
Best regards,
The Champagne Company
Excellent service
Excellent service
Delivered on time packed very well
Lady that took the order professional and helpful
27 augustus 2025
Antwoord van The Champagne Company
Dear Joy,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Antwoord van The Champagne Company
Dear Lorraine,
Thank you for taking the time to leave us a review, we are so pleased to hear you're happy with the service provided by our couriers.
We look forward to being of service again in the future.
Best Regards,
The Champagne Company
Antwoord van The Champagne Company
Dear Sarah,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Upcharge for late delivery?!
Ordered a bottle for next day delivery to a DPD collection point (Wed order for Thurs delivery). Received a message from DPD saying they couldn't deliver and subsequently the parcel was redirected back to The Champagne Company. Called Friday asking for the bottle to be delivered for Saturday, 2 days past the original delivery date only to be told I need to pay an extra fee for the Saturday delivery?! The delivery is already 2 days later than I paid for and you want me to pay more?! Any company worth their salt would waive the fee considering it is already late but apparently it's not their problem. Avoid.
Edit:
In response to the reply, I did not "request" a Saturday Premium delivery service, I simply requested prompt delivery given the order was already late.
The next day happened to fall on a Saturday (the day I need the order). Your offer to send the order next working day, which would have been Monday, is 4 days after the original delivery date.
The fact you are unwilling to waive the "premium delivery" to make up for the fact the order was late in the first place speaks volumes.
Premium products without the premium service.
29 augustus 2025
Review zonder uitnodiging
Antwoord van The Champagne Company
Dear Harry,
Thank you for your feedback. We have taken a look into this order and can see that DPD attempted to deliver your parcel to your requested pick-up location and delivery date after the shop opening hours. We have enquired with DPD as to why this was not reattempted at the shop the next day instead of being sent back to us and are currently waiting for a response.
After your call today, Customer Services offered to redispatch your order on a next-working-day delivery directly to your home however, you then requested the Saturday Premium service which requires a premium additional charge. We were happy to assist with this and offered to reduce this charge to a much lower standard delivery charge.
You decided this was not agreeable and have now cancelled the order and requested a refund.
We are sorry that this has not gone to plan and that we have been unable to satisfy your order request for free Saturday delivery, however, we are looking into the reason why DPD did not reattempt in the first place.
Best regards,
The Champagne Company
Excellent Service!
Very helpful staff. I needed to buy some vintage champagne to mark a family member's wedding anniversary. It was quickly arranged and The Champagne Company organised delivery and a gift card message. Great selection, great staff and good value.
20 augustus 2025
Antwoord van The Champagne Company
Dear Richard,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Good personal advice from a well…
Good personal advice from a well informed human - rather than an AI chatbot! Timely delivery of my wine, well protected with massive amounts of packaging. Reasonably priced. Proof of the pudding is in the eating of course (or of the wine is in the drinking I guess) which has yet to happen.
18 augustus 2025
Antwoord van The Champagne Company
Dear David,
We are glad to hear you are happy with our service, and the team did such a good job for you.
Thank you for the time taken to write such a great 5-star review.
It is much appreciated, and we will feedback to the team.
Best regards,
The Champagne Company
Great for Special Birthday Gifts
A great company to find a special Birthday celebration gift - really interesting packaging makes the champagne gift extra special! Thankfully they use DPD courier service as well so you are guaranteed that the package arrives in tact and when they say it will
13 augustus 2025
Antwoord van The Champagne Company
Dear SD,
Thank you for the great review, we are so pleased to hear that you're happy with your order and the service provided by our couriers.
We look forward to being of service in the future.
Best Regards,
The Champagne Company
Fast and reliable
15 augustus 2025
Antwoord van The Champagne Company
Dear Roger,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Excellent service
Excellent service, delivered in time in good packaging and at great value!
11 augustus 2025
Antwoord van The Champagne Company
Dear Delia,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by our packaging, our delivery times and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Highly recommend this.
Had Maxime Trijol VSOP Grande Champagne several times now, and is my favourite. Very smooth taste. Quick delivery, well packed, lovely bottle.
11 augustus 2025
Antwoord van The Champagne Company
Dear Tina,
We are so pleased to hear that you are happy with your purchase and the service we provided.
Thank you for the time taken to leave us a 5 star review, it is much appreciated and we will feedback your review to our team.
Many thanks for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Antwoord van The Champagne Company
Dear Sir or Madam,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the selection available on our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Easy to order and fast delivery
8 augustus 2025
Antwoord van The Champagne Company
Dear Stella,
Many thanks for your 5 Star review and thank you for shopping with us.
We are so pleased to learn that you were happy with our website and the service we offer.
We look forward to being of service again in the future.
Best regards,
The Champagne Company
My first time using this company
My first time using this company. I was pleased with the price and prompt delivery. The packaging was ready to give as a present.
7 augustus 2025
Antwoord van The Champagne Company
Dear CarolBlackie,
We are so happy to see your first experience ordering from us was a success and that you were pleased with our pricing and the service we provided.
Thank you for your 5 Star review.
Best Regards,
The Champagne Company
Excellent
Excellent, quick and efficient service. Kept updated on my order. Excellent customer service
6 augustus 2025
Antwoord van The Champagne Company
Dear JS,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Good price and reliable delivery…
Good price and reliable delivery service with ex stock availability.
5 augustus 2025
Antwoord van The Champagne Company
Dear Colin,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by our pricing and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
The Champagne Company
The Champagne Company's website made it easy to find what I was looking for and to buy. The bottle arrived promptly and as described but the box had been splashed by something green and the box arrived wet.
4 augustus 2025
Antwoord van The Champagne Company
Dear Paul,
Thank you for taking the time to leave us a review, we are pleased to learn that you found our website easy to use and you were happy with the item you received.
Our Customer Services team are able to resolve any issues with delivery, so would have been able to assist with and resolve the issue with the box, however sadly as the parcel has been in your possession for over 7 days, we would not be able to resolve this with DPD.
We look forward to being of service in the future.
Best regards,
The Champagne Company
Excellent service
Excellent service; quickly addressed a hitch with my order and expedited delivery. Would highly recommend them for any special anniversary large format champagne gift.
1 augustus 2025
Antwoord van The Champagne Company
Dear Jeffrey,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
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