The Dustpan and Brush Store Reviews 

1.439
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered the Microfibre Flexable Duster set and the good thing about it is that it has an adjustable handle so you can reach high places, this is the main reason I got it but it also comes with the... Toon meer

Beoordeeld met 5 van de 5 sterren

I found The Dustpan & Brush company quite by chance, What was ordered; an extendable feather duster and a hand one. The order arrived quickly, well wrapped and the items far superior to those che... Toon meer

Beoordeeld met 5 van de 5 sterren

I recently purchased an outdoor broom from your company as I have so many old brooms where the heads keep coming off the handle. The broom I have purchased has 4 sections of screw in handle which i... Toon meer

Beoordeeld met 4 van de 5 sterren

Ordered items via their Amazon store that were supposed to be delivered on the 11th August, to date nothing has appeared and they are not responding to messages sent via Amazon, despite being told t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Leverancier van schoonmaakproducten

Informatie afkomstig van verschillende externe bronnen

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(1.439)

103 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Brilliant service and product

Brilliant service and product. My bathroom brush arrived early and within 2 days of me ordering it.
It is a good quality product and the information included with it made me very confident that if I had any problems with it, I could get in touch and they would be remedied. Will definitely be using this company again in the future.

16 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service.

Recently purchased a floor mop, but it developed a minor fault. I rang the Dustpan and Brush office to see if they would send me a replacement part. After a quick check on their system, they dispatched a complete new floor mop, free of charge, which arrived two days later. How refreshing to get good customer service without the need to press 1 for this and 2 for that. No photos, emails or arguments. No messing about at all, just excellent service. Thank you.

9 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Superb customer service

I approached the company about a replacement head for my spray mop, was expecting to have to buy one as had the mop for nearly 12 months, but very speedy response to email offering to send me a free mop head which i was very pleased with, but received a complete replacement mop free of charge. Very impressed with company

4 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer experience

Made two purchases from Dustpan and Brush. They deliver promptly and the products I purchased are good value for money. I will not hesitate to purchase again for any future cleaning needs. Nice to purchase from a UK based company.

29 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brought the long handled dustpan and…

Brought the long handled dustpan and brush, all the parts are in the box and all fit and look at this time as good quality (hope all the elements are made in the uk)
Thanks , will use you again

25 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought the scrubmaster

Bought the scrubmaster. Very very pleased with it. Excellent quality with interchangeable heads...these were a bit hard to get off initially but ok now. More than powerful enough for most jobs. Customer service were amazing when I had questions. Highly recommend.

4 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great, fluffy duster heads

We purchased some replacement duster heads for an extendable duster we have. They are excellent and out-perform the ones that came with the original purchase, in my opinion.

8 maart 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Broom and dustpan…

I bought an indoor broom and dustpan and brush. They were poorly packaged and arrived with missing parts. Shop promtly dealt with this and sent the replacement of the missing parts. The dustpan isn't flat against the floor so is not useful and the brush handle just falls off. The broom bristles are not flat either but rounded on the outside so only the middle bit brushes. Would not recommend.
However pleased with sturdy outdoors dustpan and brush

18 februari 2025
Review zonder uitnodiging
Logo The Dustpan and Brush Store

Antwoord van The Dustpan and Brush Store

Good morning Mrs Poole,

Thank you for taking the time to review as it allows us to rectify the issue for you. I am sorry to hear that our product didn't meet your expectations. Please let us move forward and collaborate to make things right. May we ask for more details about your experience? We are eager to resolve this for you. This way, we can objectively address your concerns. Please email our customer care team, and we will do our best to resolve this matter for you.

We look forward to hearing from you soon.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England

Beoordeeld met 5 van de 5 sterren

Nailbrushes that work!

I recently bought 3 nailbrushes from Dustpan & Brush in the hope that by 'going British' I would finally get a product that works well. I am sooo glad that I did, the nail brushes are excellent and look stylish as well, which is a plus when they are sat on your wash basin.
The delivery was fast and the brushes were very, very reasonably priced. Good job! D & B team.

6 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quality product and prompt delivery

It was a lovely surprise to stumble across this company devoted to all different types of brushes! I needed to replace our old dustpan and brush set and having no luck in local shops, I ordered two - very strong and colourful ones. I now have one for the house and a bigger one for the garden! Good service and prompt delivery. 100% recommend.

19 februari 2025
Beoordeeld met 1 van de 5 sterren

Bought a dustpan and brush thinking the…

Bought a dustpan and brush thinking the dustpan was metal but it wasn't. Was expensive. I had searched on a search engine for a metal dustpan and this came up. The dustpan could be bought in any bargain shop for a few pounds rather than what I paid. Poor quality. The brush looks ok. I asked to return it but they said I need to pay postage son hardly worth it.

24 februari 2025
Review zonder uitnodiging
Logo The Dustpan and Brush Store

Antwoord van The Dustpan and Brush Store

Good morning Julie,


I am sorry to hear that our product didn't meet your expectations. Upon reviewing the email thread and your order details, it shows that our team has explained the product details well and it also stated on our product listing where you ordered that this dustpan and brush set is made of a durable plastic material, it does not say anything about metal because it isn't made by metal. As much as possible we do provide all important details in our product listing, especially the materials used for the product to ensure clarity and transparency to our buyers. Also, the customers would know what to expect upon delivery of their order.

We are sad to hear that our product did not meet your expectations. Please know that our team is willing to accept returns as long as the item is in a brand-new condition. If not, please send our customer care team an email and we will do our best to resolve this matter for you.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England



Beoordeeld met 5 van de 5 sterren

Good product delivered quickly

I needed a sturdy brush handle bracket to replace the plastic one originally supplied that had broken pretty much immediately. The item supplied was ideal, despatched and delivered quickly, thank you.

12 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bucket arrived virtually unpacked and…

Bucket arrived virtually unpacked and smashed to pieces / flat bucket with handle off.
Refused delivery and have request refund - not replacement

13 februari 2025
Review zonder uitnodiging
Logo The Dustpan and Brush Store

Antwoord van The Dustpan and Brush Store

Good morning Peter,

I am very sorry that your order arrived damaged. We are working with our packaging team regarding this and we appreciate your feedback as this will help us improve our service. 

I've reviewed our system and found one order under your name dated 13/02/2025 and your email regarding this damaged bucket. I can confirm that our team immediately issued a refund after receiving your email asking for a reimbursement. Which is why we thought this is now sorted.

Also, we did not arrange any replacement for you as you initially requested a refund which we processed on the same day. Our team will contact you today should there be anything left unresolved regarding your concern.

We look forward to hearing from you so we can resolve the matter
Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England

Beoordeeld met 3 van de 5 sterren

Company was very informative when…

Company was very informative when processing the order, disappointed with the large soft broom, constantly sheds its bristles which is annoying on white porcelain tiles, wouldn’t recommend the soft broom at all!

22 januari 2025
Logo The Dustpan and Brush Store

Antwoord van The Dustpan and Brush Store

Good morning Donna,

Thank you for taking the time to review as it allows us to rectify the issue for you. I am sorry to hear that our product didn't meet your expectations. Please let us move forward and collaborate to make things right. Please know that since the broom's bristles are made of natural bristles some excess bristles fall out during the first few uses but after that, they should stop falling out. May we please know if it continues to shed after 3-5 use? This way, we can objectively address your concerns. Please email our customer care team, and we will do our best to resolve this matter for you.

We look forward to hearing from you soon.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England






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