I bought a 3kw outdoor heater for our bbq area, it arrived promptly, unfortunately damaged in transit. I immediately phoned to report the damage, and pleasantly surprised to hear they would send a rep... Toon meer
Bedrijf heeft geantwoord
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What a joy to deal with a company that cares. From first phone contact to delivery driver to their technical support team, courtesy and knowledge were the norm. Their customer service is stratospheri... Toon meer
Bedrijf heeft geantwoord
I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out... Toon meer
Bedrijf heeft geantwoord
Competitive price and speedy delivery. I had never used this product before but I am pleased to say it lived up to the reviews and left my car very easy to dry off with absolutely no water marks. Will... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Leverancier van schoonmaakproducten
- Apparatuurleverancier
- Industriële apparatuur leverancier
- Industriële stofzuigerleverancier
- Machineonderdelenfabrikant
Over Equip2clean
Geschreven door het bedrijf
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Geschreven door het bedrijf
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contactgegevens
Kiam House, L33 7TD, Liverpool, Verenigd Koninkrijk
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Fast service good prices
3 juli 2026
Great service 👍🏻
30 juni 2026
Antwoord van Equip2clean
Hi Justin,
Really appreciate the 5 stars — great to hear you had a good experience with us. Thanks for taking the time to leave the review.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great service
30 juni 2026
Antwoord van Equip2clean
Hi Paul,
Thanks for the 5 stars — really glad to hear everything went smoothly for you. Appreciate you taking the time to leave the review.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Good product and quick delivery
Very quick delivery easy to navigate website. Great little battery powerful air blower.
29 juni 2026
Antwoord van Equip2clean
Hi Helen,
Thanks for the 5 stars — great to hear the delivery was quick and that you’re happy with the blower. Appreciate you taking the time to leave the review.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
First time user
First time user, emailed you guys for advice on purchasing a type of hose for a jet wash, got great advice very quickly. Purchased what I needed sent out in good time and good products.
Thank you very much
29 juni 2026
Antwoord van Equip2clean
Hi David,
Thanks for the 5 stars — great to hear the advice helped and that you got exactly what you needed. Really appreciate you taking the time to leave the review.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Quick friendly service
Had a small issue with part of the item being damaged in transit, customer service were super friendly, and sent a replacement straight out, and to a new address as per my request as we had put the incorrect delivery address originally. Super friendly and helpful staff!
3 februari 2026
Antwoord van Equip2clean
Hi Caitlin,
Great to hear everything was sorted quickly and that the replacement reached the right address this time. Thanks for the lovely feedback — really appreciate you leaving the review.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great fast delivery many thanks
26 juni 2026
Antwoord van Equip2clean
Hi Garry,
Thanks for the 5 stars — great to hear the delivery was nice and quick. Appreciate you taking the time to leave the review.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great I got what I wanted but you guys…
Great I got what I wanted but you guys gave me two parcels I’m not complaining but I opened the one I didn’t ordered which came with the nozzles I ordered but also with the handle and then my actual parcel arrived with the nozzle only just wondering if you’d like your pacel back since i didn’t order this gun Handle and second nozzle besides that shipping was fast and product top quality
17 juni 2026
Antwoord van Equip2clean
Hi Issah,
Really appreciate the review — great to hear the shipping was quick and the product’s spot on. As for the extra parcel, no need to send anything back. You’re fine to keep the handle and nozzle. Thanks again for the feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Cheap price but well made no issues so…
Cheap price but well made no issues so far so 5 stars 👍🏻
25 juni 2026
Antwoord van Equip2clean
Hi Mick,
Thanks for the 5‑star review — really appreciate it. Great to hear you’re finding it well‑made and trouble‑free so far, especially at the price point.
If you need anything at all going forward, just let me know.
Jon Raven
Head of Customer Service
Equip2Clean
Castle Heaters 3kw outdoor heater
I bought a 3kw outdoor heater for our bbq area, it arrived promptly, unfortunately damaged in transit. I immediately phoned to report the damage, and pleasantly surprised to hear they would send a replacement out straight away rather than wait to receive the damaged unit. It arrived the next day, in good condition, we had it fitted in time for a planned bbq at the weekend. I wish all customer service was as obliging and efficient as this!
3 juli 2026
Review zonder uitnodiging
Antwoord van Equip2clean
Hi Chris,
Thanks so much for the fantastic 5‑star review — really appreciate you taking the time to share your experience.
I’m glad the replacement heater reached you quickly and that we were able to get everything sorted without delaying your plans for the weekend. We always aim to resolve transit damage immediately, so it’s great to hear the process worked exactly as it should for you.
If you need anything else at all, just let me know.
Jon Raven
Head of Customer Service
Equip2Clean
Not the same equipment showen when…
Not the same equipment showen when delivered very difficult compared to what u ordered
11 juni 2026
Antwoord van Equip2clean
Hi Tim,
Thanks for your message.
I’ve had a look into your order, and I can see what’s happened here. The listing you purchased from shows our previous green‑style Aquaspray pole, but we have since updated the range and now supply the new improved version as standard.
You weren’t made aware of that change when ordering, and that’s on us — we should have communicated the update and the benefits of the newer model before dispatching your order.
Just to clarify, the poles you received are the latest upgraded design, which includes improvements in:
Strength and rigidity
Clamp durability
Anti‑spin performance
Overall ease of use and lifespan
They are a direct replacement for the older style, but I appreciate they look different to what was shown on the listing.
If you’d prefer the older green version, let me know and I’ll check availability. Otherwise, if you’re happy to keep the upgraded poles, I can send over a quick guide to the new clamp system to make them easier to use.
Let me know how you’d like to proceed.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Antwoord van Equip2clean
Hi Dring,
Thanks so much for the 5‑star review — really appreciate you taking the time to share your experience. Great to hear Lewis looked after you well and that everything went smoothly.
If you need anything at all going forward, just let me know.
Jon Raven
Head of Customer Service
Equip2Clean
Ho all who read this I was buzzing to…
Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information.
I received a call today issues rectified by John
The makita battery’s only come on the back packs.
All in all good product for price
22 juni 2026
Antwoord van Equip2clean
Hi Peter,
Thanks again for taking the time to update your review — I really appreciate you revisiting it after our conversation on Friday.
I’m glad we were able to clear up the misunderstanding about the Makita batteries. As confirmed, the Makita‑style batteries only come with the backpack systems, not the handheld poles shown in the listing you purchased. The information you were given in store should have been clearer, so thank you for giving us the chance to put that right.
It’s great to hear you’re happy with the product overall and feel it offers good value for the price. If you need anything else or have any questions as you get used to the equipment, just let me know.
Jon Raven
Head of Customer Service
Equip2Clean
Antwoord van Equip2clean
Hi Pavel,
Your review states that you experienced a long wait for your order, but this is not accurate and we do need to correct the record for anyone reading.
You placed your order on 10/06, selected 48‑hour delivery to Northern Ireland, and the parcel was delivered on 12/06 — exactly within the paid delivery timeframe.
We understand that delivery speed is important, but in this case the order was dispatched promptly and arrived on time. Reviews should reflect the actual experience, and suggesting there was a long delay is misleading to other customers.
If there was a separate issue with the product itself, please contact me on jon.raven@equipmartuk.co.uk and I'd be happy to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Competitive price and speedy delivery
Competitive price and speedy delivery. I had never used this product before but I am pleased to say it lived up to the reviews and left my car very easy to dry off with absolutely no water marks. Will keep using it and would recommend
8 juni 2026
Antwoord van Equip2clean
Hi Andrew,
Thank you so much for the 5‑star review — we really appreciate it.
It’s great to hear you found our product competitively priced and that delivery was nice and quick. We’re especially pleased that it performed exactly as you hoped, leaving your car easy to dry with no water marks at all. That’s exactly the result most customers look for, so your feedback will be really helpful to others considering it.
Thanks again for recommending us, and we’re glad it’s now part of your regular routine.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
SHOCKING CUSTOMER SERVICE and the…
UPDATE.in response to Jon.
2 poles bought in the 15/01/26 £659.90. Order number #77802ECW hoses supplied with poles.
1st email sent 30/05/26
2nd email sent 02/06/26
23rd email sent 03/0626 these were sent via your contact link on your webpage.
I haven’t communicated with you about the rusty quick release that snapped. After 4 months I’d expect more. I’ve had to secure it with a screw. Please do review and check these details
SHOCKING CUSTOMER SERVICE and the product is poor.
1) no replacement sections.
2) the quick release button that attaches the brush to the stem has rusted and snapped. Brush won’t stay on.
3)Anti spin?
4)Hose is flimsy and useless in hot weather.
Bought 2 poles and both need replacing after 4 month
5 mei 2026
Antwoord van Equip2clean
Hi Daz,
Thanks for taking the time to leave a review. We’ve looked into this carefully, and we do want to clarify a few points for anyone reading, as the details in your review don’t match the information we have on record.
The only order we can find under your name is for two brush heads and a lever. We cannot see any orders for poles, hoses, or replacement sections, and we also haven’t received any emails or WhatsApp messages from you reporting issues or requesting support. If we had been contacted, we would of course have helped straight away.
Because of this, some of the points raised don’t relate to the items purchased:
Replacement pole sections – no poles were ordered.
Quick‑release button – we haven’t had any communication about this fault.
Anti‑spin – the items purchased don’t include anti‑spin features.
Hose issues – we haven’t supplied any hose.
“Bought 2 poles” – we have no record of any pole purchases under your name.
We’re always happy to help resolve genuine product issues, so if you believe the order may have been placed under a different name or account, please get in touch and we’ll look into it properly.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great service & item delivered next…
Great service & item delivered next working days.
Many thanks
16 juni 2026
Antwoord van Equip2clean
Hi Mark,
Thank you for the fantastic 5‑star review — we really appreciate it.
It’s great to hear you received your item the next working day and were happy with the service. We always aim to dispatch orders quickly and keep things running smoothly, so your feedback means a lot.
Many thanks again for choosing us.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Good items
Good items , always have fixed any issues I’ve had! Staff no what there talking about
15 juni 2026
Antwoord van Equip2clean
Hi Jamie,
Thanks for the great review and the 4 stars. We really appreciate your repeat custom, and it’s good to hear that the products have been solid and that our team have always been able to sort any issues quickly. The feedback about our staff knowing what they’re talking about means a lot to us.
If there’s anything we could have done to turn this into a 5‑star experience, we’d genuinely like to know — we’re always looking to improve and your insight helps us do that.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
What a joy to deal with a company that…
What a joy to deal with a company that cares. From first phone contact to delivery driver to their technical support team, courtesy and knowledge were the norm. Their customer service is stratospheric and the whole team should be extremely proud of themselves and their products are very good too
25 juni 2026
Review zonder uitnodiging
Antwoord van Equip2clean
Hi Eve,
Thank you so much for the wonderful 5‑star review. It’s great to hear that every part of your experience — from your first call, to delivery, to technical support — felt courteous, knowledgeable and genuinely helpful. That’s exactly the standard we work hard to deliver every day.
Your comments about our customer service being “stratospheric” mean a lot to the whole team, and we’re really proud that we made such a positive impression. We’re equally pleased that you’re happy with the product too.
If you ever need anything in the future, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
I have bought various items from…
I have bought various items from Equip2clean from a kiam 3200 jet wash to a water filter. I can honestly say I’ve been very impressed with all the products and the customer service is very helpful and responsive. I will only buy my equipment from them 😊
Chris @cleanerclad.
10 juni 2026
Antwoord van Equip2clean
Hi Chris,
Thank you for the fantastic 5‑star review. It means a lot to hear that you’ve trusted us with multiple purchases — from your Kiam 3200 jet wash to your water filter — and that every product has impressed you.
We’re really proud that our customer service has stood out as helpful and responsive each time. Knowing you’ll only buy your equipment from us is the highest compliment we could ask for.
Thanks again for your continued support, and if you ever need anything, we’re always here to help.
Jon Raven
Head of Customer Service
Equip2Clean
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