thelondoncatclinic.co.uk Reviews 

They've been taking such amazing care of my lovely boy Mao for the past year. He's a senior cat and his health deteriorated last year. He's had numerous procedures, reviews, treatments. The team is incredible and the clinic is literally designed for cats, down to the smallest detail. My cat has never been "nice" with any vet staff before, yet he's such a sweetheart when he goes for his follow ups, gets cuddles and treats from everyone there and simply feels safe. This clinic is pretty far away from us and even with the added uber costs, I wouldn't go anywhere else. It is more pricey than your usual vet, but their expertise and the way they treat my cat is unmatched. Wish I had found them sooner.

RUN AWAY FROM THIS PLACE! My cat was seen by a Portuguese veterinarian and the owner of the clinic at the time. It was supposed to be just a tartar removal procedure, and she had a blood test beforehand and was sedated. However, they claimed the blood test showed something wrong and she couldn't have the procedure, even though she was already sedated. Everything was done to make me spend an absurd amount of money, increasing my already high costs, in addition to a lack of clear explanation. I found the lack of professionalism appalling. I almost filed a lawsuit to get a refund, but I was dealing with other issues and didn't. I absolutely do not recommend this clinic to anyone.

I received an answer from the owner after put the review here However, I do not agree with his statement regarding my experience at this clinic. At the time of my cat’s treatment I had just arrived in London and did not speak English, which placed me in a very vulnerable position. Although I was seen both by the owner and by a Portuguese-speaking veterinary surgeon, this did not change my overall experience or my understanding of what was happening. Unfortunately, it remained a very negative experience.

I was attended by the owner, and I felt that the approach taken prioritised financial matters over proper care and transparency. I was charged a significant amount — which I had to cover through a loan — yet the main procedure discussed, the tartar removal for my cat, was not carried out as expected.

This was, without question, the worst experience I have ever had with a veterinary clinic.

Due to my limited understanding at the time and not knowing how to formally raise a complaint in the UK, I did not pursue the matter further then. However, this does not invalidate my experience or the concerns I am raising now.

Given everything I went through, I will now be formally pursuing a refund and exploring the appropriate channels to raise this matter.

The London Cat Clinic is outstanding. The team are true feline experts — kind, thorough, and incredibly thoughtful. They treat my cat like royalty and always explain everything clearly. The care is second to none, and the whole experience is calm and stress-free. I wouldn’t take my cat anywhere else

Our recent request to register our cat was declined because I gave feedback and asked for further clarity on the necessity of submitting duplicate information (about our previous vet practice) during the registration journey.

In November 2022, I also reported a website server error, to which the receptionist provided irrelevant responses (including failing to reassure me that the issue would be looked into).

My autism means that I ask questions and make points in a direct manner, to ensure no ambiguity. The clinic described my email's tone as "[unaligned] with [their] practice culture."

The clinic does not send any automatic or human acknowledgements following the submission of a pet registration form.

There is also nowhere to declare disabilities, neurodiverse circumstances or reasonable adjustments when submitting the registration form.

I was surprised to see The London Cat Clinic's response to my feedback and their decision to reject our registration request.

Based on the way they have handled our queries and feedback, I can only assume that The London Cat Clinic does not respond well to feedback / suggestions on service improvements, nor do they take into consideration an applicant's neurodiversity when deciding whether to accept their registration request.

This entire situation could have been avoided if The London Cat Clinic's registration process was more robust and developed, and if prospective clients were not made to provide duplicate information without clear justification.