So far, this team has been GREAT in support. I have built and maintained corporate websites since 1996(!) and as we moved to WP themes, I have used a lot, from different teams/countries. The Magnifico... Toon meer
Bedrijf heeft geantwoord
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This team was responsive within 2-3 business days which is acceptable considering the time changes, ect. I am grateful they changed colors or something I couldn't seem to remove or change from the t... Toon meer
Bedrijf heeft geantwoord
As a website developer, I recently purchased their theme bundle, and I’m genuinely impressed with the overall quality and value. The themes are well-designed, and easy to work with, which makes... Toon meer
Bedrijf heeft geantwoord
Booking theme purchased, does not work for a meter. Sent a ticket several times, response takes a very long time, blaming unclear answers with other things, such as too little upload space.... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
32 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The order is paid and the license code…
The order is paid and the license code is nowhere to be found, they don't chat or communicate
5 februari 2025
Review zonder uitnodiging
Antwoord van themagnifico.net
Dear Rene Charvat,
Thank you for your feedback.We genuinely appreciate you taking the time to share your experience with us.
We take full responsibility for this oversight and want to make it right. Could you please provide us your order number? We will find the order and provide the key as soon as possible.
Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.
Best regards.
This place is a scam
This place is a scam. I purchased a pro theme for 39 and the theme key is invalid every time I try to register. Its been 6 days and everyday no response back from customer service.
1 januari 2025
Review zonder uitnodiging
Antwoord van themagnifico.net
Hello,
We’re really sorry to hear about the trouble you’ve had with the theme activation and the lack of response from our support team. we completely understand your frustration.
The issue with the license key may be related to domain limits, an incorrect key entry, or a rare technical glitch. Regardless, this should have been resolved quickly, and we sincerely apologize for the delay in our support response.
Please send us your order details (email or invoice number) so we can immediately look into this and get your key working as intended. We are committed to resolving this and ensuring you get the full value of your purchase.
Thank you for your patience, and again, we truly regret the inconvenience caused.
The support is excellent
The support is excellent. They reply to emails and ask questions for any further assistance. They are doing a good job.
24 december 2024
Review zonder uitnodiging
Antwoord van themagnifico.net
Hello,
Thank you for your kind feedback! We’re happy to hear our support team has been helpful and responsive—we truly appreciate your support.
Thanks.
Prompt Communication
Despite early technical issues, themagnifico reached out and troubleshooted the issue to successfully get my site up and running.
24 december 2024
Review zonder uitnodiging
Antwoord van themagnifico.net
Hello,
Thank you for your patience and understanding! We’re glad our team could resolve the issue and get your site up and running smoothly.
Thanks.
Purchased a theme from them
Purchased a theme from them, not many reviews. For a pro version there are too many glitches and parts that are locked or when you change them, if you can change them still looks bad. Just an awful template. No reply from help or forums. Just steer away.
28 augustus 2024
Review zonder uitnodiging
Antwoord van themagnifico.net
Hello,
We’re sorry to hear about the issues you faced and the lack of response—this isn’t the standard we aim for. Please reach out to us directly on our support email id so we can review the problems and work toward a resolution.
Thanks.
So bad it makes me cry
So bad it makes me cry.
I purchased a template from them.
The tutorial isn't great to follow, you have to assume a lot of things to make it work. The provided code was not complete, it was missing a required plugin to make it work, which means these templates are not kept to date.
But the worst, the absolute worst, is the customer support. They have no idea how to support you because they know nothing about WordPress. They have a single "tag line" which is create an admin guest account for us to go and check it out. But I don't really want you to go and get access to my stuff. Just do your job and give me the proper code with the proper plugins, or give me a refund.
Stay away! Really!
31 juli 2024
Review zonder uitnodiging
Antwoord van themagnifico.net
Hello,
We’re truly sorry for the frustration and disappointment this caused you. We understand how upsetting it is when a product doesn’t work as expected, especially when tutorials, required plugins, and support fall short. This is not the experience we want for our customers. Your feedback has been shared with our team so we can improve our documentation, keep templates updated, and strengthen our support process. We’d appreciate the chance to make this right—please contact us directly on our support email id so we can review your case and work toward a fair resolution.
Thanks.
Great customer support.
Great customer support.
One of the customer retaining strategies is having good customer service. TheMagnifico has this. You can be assured that you will get the needed support when you reach out concerning their products.
Keep it up!
23 juli 2024
Review zonder uitnodiging
Antwoord van themagnifico.net
Hello,
Thank you so much for the encouraging words! We’re glad our support made a positive difference and truly appreciate your trust—your feedback motivates us to keep improving.
Thanks.
Incredibly Helpful Customer Service
Incredibly Helpful Customer Service
I rarely take time out of my day to write a review, but I have been so impressed with themagnifico's customer services. I had a few issues with a theme, and they were super responsive and assisted me the entire way through. In one instance, they even updated the entire theme file and sent me a new version to ensure everything I needed was available. I'm a big proponent of good customer services...and I feel like it is so rare nowadays. This company truly seems to care. Super impressed and appreciative of their hard work!
17 juli 2024
Review zonder uitnodiging
Antwoord van themagnifico.net
Hello,
Thank you so much for taking the time to share such a thoughtful review! We’re truly grateful for your kind words and are delighted to hear that our team could support you every step of the way. Knowing that our efforts and commitment to customer service made a positive impact means a lot to us. We sincerely appreciate your trust and support!
Thanks.
Excellent customer service
Very strong support team… great customer service… had few questions about some changes and they helped me with clear instructions…very satisfied with the support that I got from them. Thank you!
26 juni 2024
Review zonder uitnodiging
Antwoord van themagnifico.net
Hello,
Thank you for the great feedback! We’re delighted to hear our support team could provide clear guidance and help with your changes—your satisfaction means a lot to us.
Thanks.
Themagnifico ce que j'en pense
Un thème complet, fluide, et paramétrable presque à volonté.
Ce qui manque dans le thème pour nous, est complété par une assistance très proche de l'utilisateur et très disponible.
21 juni 2024
Review zonder uitnodiging
Nice theme
Theme purchased has a lot of features and is customizable. Seller is responsive and provided help to modify the theme as needed in a timely manner.
30 mei 2024
Review zonder uitnodiging
Antwoord van themagnifico.net
Hello,
Thank you for your kind words! We’re glad the theme met your needs and that our support could assist you promptly.
Thanks.
!ATTENTION!
!ATTENTION!
DO NOT BUY, THIS SITE IS A SCAM
!!!!Fraud!!!!
The theme purchased does not have the promised features and the seller is unresponsive.
If you purchase the theme you will lose your money and PayPal will not refund you due to online service policies. His site is literally full of refund requests!!!
13 februari 2024
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