The Motor Ombudsman Reviews 

Ridiculous wait time. 6 months plus for resolution is pointless. Designed for people to give up.

I would highly recommend The Motor Ombudsman to anyone who is experiencing unfair treatment from their motor supplier.
They were professional, and once a case worker was assigned, the matter was resolved quickly with the outcome I asked for.

The Agent I spoke to was very supported and very knowledgeable which was a great help to me .
I would recommend anybody having problems with a Vehicle they have purchased to contact the Motor Ombudsman.

They put us in the right direction
And we’re very sympathetic to our dispute

Simon was friendly knowledgeable and sympathetic. He was very informative. A good job

east to contact by land-line phone, simple talk through experiance & very polite.

Already highlighted in my response.

Biased towards the motor industry, lack any compassion and fairness towards consumers

Terrible customer service and really slow service!

Be more communicative.

My original complaint fell into the hands of a case handler who had no drive and did nothing, ahead of finally leaving the service. My complaint was eventually picked up by Christopher Li who was outstanding and had the matter resolved in weeks. From inane to outstanding!

I mistakenly thought this was an impartial government backed organisation, didn't realise it was a private company.
The process is slow and difficult to use.
Almost a year to reach a conclusion.
The case reference number is in itself complicated
A degree of skills and facilities is required to submit evidence, skills and facilities I do not have. After ten months I elected not to pursue the issue, though I still have a substandard car with a questionable service history.

The Motor Ombudsman could not help as Stoneacre Group refused to engage with them:
Stoneacre told me they would replace a 640EN battery and charged £195 + VAT only to put in a 360EN, underspecified by aftermarket vendors for a 1.6 lt petrol automatic Kia Venga. I only noticed by checking under the b0nnet - this was not as promised or as listed on the invoice. This is misrepresentation under the Consumer Rights Act but they refused to rectify this at branch, regional and Head Office / MD level. Now with the bank Section 75 team and the Trading Standards. Maybe soon found on Rip Off Britain or similar !!
Stoneacre gets -5 Stars

Clear concise information. Very friendly and extremely helpful.

Pointless interaction with little or no information relevant on the website ( that I could find) with a restrictive date schedule that doesn’t allow information to be relayed adequately. Long wait times to speak to someone to find they didn’t handle my issue anyway

The system needs to be more user friendly. They did not take into account that the first contract I signed was for a different car and I paid more for money fir the first payment for this than the car I received, and have never been reimbursed eve. Though it is only a few pounds ds difference.

The Motor Ombudsman does not represent the consumer it is another government Quango that is only there to serve the corporate needs of the motor industry

Submitted report last year, no response or asssistance. But now they email me asking for feedback. My honest feedback is I haven’t had an ounce of assistance and as a result can only give negative feedback