I love their products, but their customer support isn’t responsive. I’ve emailed them, DM’d them on instagram, and have left comments over a two month period (first email was april 10th) with no respo... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Authentic advertising. Product meets expectations. kept me current on delivery date. My cats actually like being groomed with this brush. They were never fans of traditional brushes and combs. Seb... Toon meer
Bedrijf heeft geantwoord
The Self-Cleaning Brush Been pretty impressed with the operation of this brush! Our cats seem to enjoy it, and the one with long hair even is patient with it. She never liked to be brushed in the pas... Toon meer
Bedrijf heeft geantwoord
The website was really easy to use, tracking was fantastic and the item was well packaged when received. Turning to the brush itself, it is so useful. My cat purrs the whole time she is being br... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Mutt Studio
Geschreven door het bedrijf
The Mutt Studio™ was founded by two animal lovers. Inspired by our passion for dogs and our mutual love for all things comfortable and cozy, we created this project on a whim, thinking we would figure it out along the way.
Little did we know our world would soon be filled with fur, dirty paws and slobbery kisses - and we truly wouldn't have it any other way!
As a brand, our purpose is to provide quality and luxurious products that make everyday life a whole lot better, for both you and your furry friend. We truly believe that the best things in life are the ones that make us feel warm, safe, and cared for, and we want pets everywhere to know exactly what that's like.
Our dream is to help YOU give your pets the beautiful life they deserve, and that's exactly what we're working our tails off trying to do, one day at a time.
Little did we know our world would soon be filled with fur, dirty paws and slobbery kisses - and we truly wouldn't have it any other way!
As a brand, our purpose is to provide quality and luxurious products that make everyday life a whole lot better, for both you and your furry friend. We truly believe that the best things in life are the ones that make us feel warm, safe, and cared for, and we want pets everywhere to know exactly what that's like.
Our dream is to help YOU give your pets the beautiful life they deserve, and that's exactly what we're working our tails off trying to do, one day at a time.
Contactgegevens
4,2
Goed
102 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The Mutt Studio - bad quality with long delivery times
The Mutt Studio targeted me heavily on Instagram and as the products (dog bed) looked nice and it had received many good reviews (on the company’s own website) I decided to place an order.
First of all, it turns out the products ship from China, which was not mentioned anywhere on the website. It took a month for my order to reach me. And when it did, I was thoroughly disappointed with the quality of the products. Extremely cheap and barely resembled the pictures on the website. The dog bed was lumpy and my dog did not use it, so I ended up throwing them away and bought better ones from my local shop. I wrote a review on their website, but of course it was “submitted for review” of the company and never published. So no wonder there’s only 4 and 5 star reviews on their website. A very dodgy setup altogether.
10 april 2022
Review zonder uitnodiging
Antwoord van The Mutt Studio
Hi Viivi,
Thank you so much for taking the time to leave us a review!
We're sorry to hear that you were disappointed with your order. We're always looking for ways to improve our products and services, so we really appreciate your feedback.
As a small business, we’re proud to say we’ve come a long way since you placed your first order with us. We’ve worked hard to improve our service and our shipping times, as well as the overall quality of our products.
Regarding the shipment of our orders, you can find all relevant information on our official website. We’re sorry you missed it when placing your order!
Once again, thank you for your feedback, and we hope that you'll give us another chance in the future. We truly believe you won’t be disappointed!
Best,
The Mutt Studio
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.