The Private Clinic of Harley Street Reviews 

2.000
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

From the beginning to the end, I have been so looked after. Caroline and Nula at the Northampton office are so warm and welcoming. Then my surgeon Professor Sandip Hindochi put me at ease immediately.... Toon meer

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Beoordeeld met 5 van de 5 sterren

I had a breast augmentation with Ms Helena Antoniadou and I can't stress enough how pleased I am with my results! Unfortunately I did encounter some complications following my surgery (but don't l... Toon meer

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Beoordeeld met 5 van de 5 sterren

Attended for abdominal vaser lipo surgery with Mr Mike Comins. From start to now, (almost finished), my experience has been second to none. Mr Comins is a consummate professional. Fro... Toon meer

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Beoordeeld met 5 van de 5 sterren

The staff at The Private Clinic Northampton in specific Caroline and Georgia have been outstanding in their care from the point of my first appointment through to my last. I knew I could call and spea... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kliniek voor plastische chirurgie
  2. ook in
  3. Cosmeticabranche
  4. Huidverzorgingskliniek
  5. laserontharingskliniek
  6. Medisch kuuroord
  7. Particulier ziekenhuis

Over The Private Clinic of Harley Street

Geschreven door het bedrijf

The Private Clinic was established on Harley Street in 1983 and we have since grown into one of the most reputable Cosmetic treatment providers in the UK. With clinics nationwide, we are specialists in Liposuction, Hair Transplants, Cosmetic Surgery, Skin Treatments, Bunion Removal, Varicose Vein Removal and Anti-Ageing for Men and Women, offering our patients the most reputable and sought after Doctors and Surgeons in their fields. Patient satisfaction is our greatest reward, and patient safety is at the core of everything we do. Get in Touch Book a Consultation Call Instagram

The Private Clinic - Specialists in Cosmetic Treatments & Plastic Surgery

Geschreven door het bedrijf

Patient satisfaction is our greatest reward
Patient safety is at the core of everything we do
Consistently delivering the highest quality of service and care

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(2.000)

82 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Outstanding patient care

I couldn't thank the Private Clinic Birmingham enough. I am now 6 weeks post VASER liposuction and could not be more happy with the results. From the offset, Private Clinic Birmingham went above and beyond to meet my needs. One thing that stands out about the Private Clinic Birmingham is its attention to detail and outstanding patient care. Throughout my VASER liposuction journey, I received regular updates from the nurse and the clinic staff to check on my recovery. The pre-op journey and surgery were incredibly smooth, making me feel at ease and confident. I couldn't be more grateful to my surgeon, Helena, for your skills and expertise in performing the procedure. I recommend the Private Clinic for its first-class patient care, skilful surgeons and fantastic staff.

13 februari 2025
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Antwoord van The Private Clinic of Harley Street

Dear Michael,

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you are happy with your results six weeks after your Vaser Liposuction procedure at The Private Clinic Birmingham.

Your kind words about our team's attention to detail and outstanding patient care truly warm our hearts. We believe that keeping our patients informed and supported throughout their journey is essential, so we’re glad you felt well taken care of during your recovery.

We will be sure to pass on your gratitude to Helena; she will be delighted to know how much her skills and expertise have positively impacted your experience!

Thank you once again for recommending us! If you ever need anything in the future or have any questions, please don’t hesitate to reach out.

Wishing you all the best,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

Mr Mouzakis at the Private Clinic

Overall, I was impressed with the Private Clinic. Mr Mouzakis was open, friendly, and offered realistic expectations. Kerry-Ann, his secretary, communicated effectively throughout and responded promptly to my emails. On the day of the procedure, Mr Mouzakis was calming and professional and kept me informed of what was going on. Very reassuring. Aftercare was also very good. If you considering a procedure, I recommend this team.

10 februari 2025
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Antwoord van The Private Clinic of Harley Street

Dear Jon,

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a positive experience at The Private Clinic.

It’s fantastic to know that Mr. Mouzakis made you feel comfortable and provided clear expectations throughout your journey with us. We pride ourselves on having a supportive team, and it’s great to hear that Kerry-Ann was able to communicate effectively and promptly with you.

We understand how important it is to feel reassured during procedures, so we’re glad that Mr. Mouzakis was able to provide that calming presence on the day of your treatment. Your kind words about our aftercare service mean a lot to us!

Thank you once again for recommending our team! If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Kind Regards,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

Amazing Experience with Dr

Amazing Experience with Dr. Adrian Richards & Team

I had my breast reduction surgery on January 27, 2025, with Dr. Adrian Richards, and my experience was outstanding from start to finish. The staff was caring and professional, making me feel comfortable at every appointment. On surgery day, I was nervous, but the nurses, anesthetist, and Dr. Richards reassured me with their kindness and expertise.

Recovery was smoother than I expected, with minimal pain, and now I feel more confident and motivated in my daily life. I’m incredibly grateful to the entire team , dr Adrian Richard and highly recommend them!

27 januari 2025
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Antwoord van The Private Clinic of Harley Street

Dear Meron,

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your breast reduction surgery went so smoothly and that our team, including Mr. Adrian Richards, was able to provide you with the care and support you needed throughout the process.

It’s fantastic to know that our staff made you feel comfortable at every appointment and were there for you on surgery day to help ease your nerves. Your comfort is our top priority, and we’re delighted that your recovery has been easier than expected!

We truly appreciate your kind words about feeling more confident and motivated in your daily life after surgery – that's exactly what we strive for! Thank you for recommending us; it means a lot to us.

If you ever have any questions or need further assistance in the future, please don’t hesitate to reach out!

Kind Regards,

The Private Clinic

Beoordeeld met 3 van de 5 sterren

The booking team basically sold me the…

The booking team basically sold me the dream. I was interested in a mini facelift and as a smoker this is difficult to arrange but the team assured me the surgeon they booked me in to see was a bit for accommodating to smokers. I paid £100 for the consultation, booked the day of work, travelled to Harley Street and the surgeon said they don't operate on smokers. Total waste of time and money. They did say they would investigate what happened but still no feed back.

10 maart 2025
Review zonder uitnodiging
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Antwoord van The Private Clinic of Harley Street

Dear Bridgette,

Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration and disappointment you encountered during your consultation process.

It is concerning to hear that our booking team did not provide accurate information regarding the surgeon’s policy on operating on smokers. This is certainly not reflective of our standards, and we appreciate you bringing this matter to our attention.

We understand how important clear communication is, especially when it comes to significant decisions about health and well-being. Please be assured that we are currently investigating this situation thoroughly to prevent similar occurrences in the future.

Additionally, we regret any inconvenience caused by our delay in providing feedback following your consultation. Your experience matters greatly to us, and we would like an opportunity to rectify this situation so a member of our team will be reaching out to you shortly to discuss this.

Thank you once again for your valuable feedback, which helps us improve our services.

Kind Regards,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

Kelly Morrell, the expert you need to see…

Kelly Morrell is arguably the most experienced and knowledgeable person working in hair restoration. There isn't any treatments she hasn't seen or performed. She uses her own evidence to suggest the best treatment for her clients. If you are not sure what would work best for you then she is the person to go to. The results I got for the Calecim treatment I had with her were way beyond my expectations. I have been to the private clinic on many occasions now because trust and expertise are the biggest factors for me. Kelly is both of these things.

17 maart 2025
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Antwoord van The Private Clinic of Harley Street

Dear Gavin,

Thank you so much for your wonderful review! We’re thrilled to hear such positive feedback about Kelly Morrell. Her extensive experience and dedication truly make her a standout in hair restoration, and it’s fantastic that you felt confident in her recommendations.

We’re especially glad to know that the Calecim treatment exceeded your expectations! Your trust means everything to us, and we’re delighted that you’ve chosen our clinic time and again.

If you have any more questions or need further assistance, don’t hesitate to reach out. We look forward to seeing you again soon!

Kind Regards,

The Private Clinic

Beoordeeld met 1 van de 5 sterren

Had an appointment 6 weeks ago

Had an appointment 6 weeks ago, everything seemed OK, and was awaiting feedback on next steps but the lady who wanted to do the treatment wanted to do it there and then almost like a rush job and I've emailed since and received no response or nothing, on further steps.. I find this place very suspicious I deed

31 januari 2025
Review zonder uitnodiging
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Antwoord van The Private Clinic of Harley Street

Dear Jamie,

Thank you for taking the time to share your experience with us again. We sincerely apologise for any frustration you have encountered following your appointment. Following your previous review, our clinic team in Birmingham has tried to contact you to provide a complimentary consultation with our Consultant Plastic Surgeon. We have not heard back from you to confirm your availability for this.

We take your feedback seriously and would like to address your concerns directly. Please contact us on 0121 725 2600 and our clinic manager, Wanda will be more than happy to get you booked in.

Kind Regards,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

The Private Clinic- Birmingham/London

Wanda has been incredibly helpful in organizing my surgery and follow-up appointments. I travelled down to London, and Dr Dario Rochira and his team were so kind, making me feel completely at ease. I've also seen Rachel at the Birmingham clinic, and she's been fantastic as well.

21 februari 2025
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Antwoord van The Private Clinic of Harley Street

Dear Laura,

Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that Wanda was incredibly helpful in organising your surgery and follow-up appointments. It’s always our goal to ensure everything runs smoothly for our patients.

We’re also delighted that Mr Dario Rochira and his team made you feel completely at ease during your visit in London – we know how important it is to feel comfortable during such times! Additionally, it's fantastic to hear that Rachel provided you with excellent care at our Birmingham clinic.

Your kind words mean a lot to us, and we truly appreciate your feedback. If there’s anything else we can assist you with or if you have any further questions, please don’t hesitate to reach out!

Wishing you all the best on your recovery journey!

Kind Regards,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

I have been attending the Private…

I have been attending the Private Clinic for Cool Sculpting in Birmingham with Emma. It was a very pleasant experience and I found Emma to be very experienced and friendly and I am looking forward to my next visit.

11 maart 2025
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Antwoord van The Private Clinic of Harley Street

Dear Linda,

Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that you found your visits to our Clinic in Birmingham enjoyable.

Emma is indeed a fantastic member of our team, and we’re glad her expertise and friendly demeanor made such a positive impact on your journey with Cool Sculpting. Your enthusiasm for your next visit means a lot to us, and we can’t wait to welcome you back!

If you have any questions or need assistance before your next appointment, please don’t hesitate to reach out.

Kind Regards,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

THANK YOU!!!!

I recently underwent Otoplasty surgery with Mr Lloyd to re-shape my ear, I’d always been insecure about my ears for as long as I could remember, I always felt they were a very pointed shape and had always longed to have them more round.

After visiting other surgeons prior to Mr Llyod, I was left feeling deflated and unhopeful about achieving my desired ear shape, and felt it would never be possible

After visiting Mr Lloyd he was very honest about the success of the surgery and the results he would be able to achieve. He more than exceeded my expectations I couldn’t believe the results I never thought I’d be able to have my ears the shape they are now! Not only did he do an amazing job of the surgery but he installed a confidence in me that I never thought I’d have the opportunity to feel.

To anyone considering undergoing the surgery I can’t recommend enough, you won’t regret it! Any nerves or reservations I had about the surgery were put to ease by Mr Lloyd and the team at The Private Clinic, I truly felt I was in good hands and was being well looked after, they provide the highest quality service and I thoroughly enjoyed my experience.

I will be forever greatful to Mr Lloyd and the team at the Private Clinic, thank you so much!!

5 oktober 2024
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Antwoord van The Private Clinic of Harley Street

Dear Courtney,

Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your Otoplasty journey with Mr. Lloyd has not only transformed your ear shape but also instilled a new sense of confidence in you.

It’s truly heartwarming to know that after feeling uncertain from previous consultations, you found hope and reassurance in our team at The Private Clinic. Mr. Lloyd is dedicated to providing honest assessments and exceptional care, so it’s fantastic to see how he exceeded your expectations!

Your kind words about our service mean the world to us, and we’re delighted that you felt well looked after throughout your experience. We believe everyone deserves to feel confident in their own skin, and we’re so glad we could play a part in that for you.

Thank you once again for recommending us! If there’s anything else we can do for you or if you'd like to share more about your journey, please don’t hesitate to reach out.

Kind Regards,

The Private Clinic

Beoordeeld met 4 van de 5 sterren

Glad I opted for The Private Clinic

The best thing about my experience was Mr Bianchi himself. His lively, engaging manner, coupled with his detailed and knowledgeable explanations made me feel completely confident that he would take good care of me. The results of my bunion surgery are very pleasing - the toe almost perfectly straight - and I was given good after-care advice. All the staff I encountered were warm and helpful and I would recommend the services of this clinic. My only issue was the requirement to travel to London for both reviews as well as the surgery, which added considerable time and expense. My initial consultation was in Bournemouth and it would have been helpful to me to go there for my reviews too.

5 november 2024
Review zonder uitnodiging
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Antwoord van The Private Clinic of Harley Street

Dear Pamela,

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Mr. Bianchi made such a positive impression on you with his lively approach and thorough explanations—he truly is dedicated to ensuring our patients feel confident in their care.

It’s wonderful to know that your bunion surgery results are pleasing, and we appreciate your kind words about our staff’s warmth and helpfulness throughout your journey with us.

We understand that traveling to London for both reviews and surgery can be an inconvenience, especially when your initial consultation was in Bournemouth. Your feedback is invaluable, and we will certainly take it into consideration as we look for ways to improve our services.

Thank you once again for recommending our clinic! If there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind Regards,

The Private Clinic

Beoordeeld met 4 van de 5 sterren

Bunion removal

From my first appointment all of the team were friendly and made me feel welcome and at ease.
My first consultation with Mr Bianchi was informative. Mr Bianchi took an x-ray and explained how he can take my bunion away and answered all my questions.
I decided to go ahead.
The day of my procedure was well organised and I was treated with kindness as I was nervous on arrival.
All went well. Having the nerve blocks was not pleasant but I did not feel a thing during the operation.
I walked out of the hospital.
My follow up appointment to have my banaging removed was fine and the nurse was friendly and professional. She then clearly explained and showed me how to use tape on my foot which I need to do until I see Mr Bianchi.
I walking from day one and have only taken paracetamol and ibuprofen.
I have another appointment to see Mr Bianchi to have an x-ray which is two weeks after having the banage removed.
So far in my journal has been ok.
I have to wait to see if my foot is pain free as It has only been 5 weeks since my operation. From my experience so far I recommend Mr Bianchi.

7 januari 2025
Review zonder uitnodiging
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Antwoord van The Private Clinic of Harley Street

Dear Linda,

Thank you so much for taking the time to share your wonderful experience with us. We’re thrilled to hear that from your very first appointment, our team made you feel welcome and at ease—creating a comfortable environment is one of our top priorities.

It’s fantastic that your consultation with Mr Bianchi was informative and helped address all your questions about the bunion procedure. We're glad you felt supported throughout the process, especially on the day of your surgery when nerves can run high.

We appreciate your understanding regarding the nerve blocks; it’s great to know that they did not detract from your overall experience during the operation. Your positive feedback about walking out of the hospital and managing pain effectively is truly encouraging.

We're also pleased that your follow-up appointment went smoothly, and that our nurse was able to provide clear instructions on caring for your foot as you continue on this journey towards recovery.

Thank you for recommending Mr Bianchi! We look forward to seeing you back in clinic and hearing how everything progresses in the coming weeks, and we’re excited about the possibility of seeing an updated 5-star review once you're fully healed!

Wishing you continued success in your recovery!

Kind Regards,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

My experience with the private clinic…

My experience with the private clinic has been amazing, I recently underwent a breast augmentation with professor Sandip Hindocha.
The care received was of a high standard from the first consultations to the surgery and after care.

Sandip and his team at the Birmingham clinic have been so welcoming and caring, Wanda, Gladys, Rachel accompanied me when seeing Sandip also for after aftercare making sure I was comfortable and understood everything. I also have had contact with Lisa for any issues who was also fantastic. They are a lovely team.

The Birmingham team made themselves available out of ours incase I had any questions or worries. Sandip made sure I got all the care needed and seen as quick as possible he truly is an amazing surgeon who I would return to if I want anything further in the future. I can’t thank him enough for the confidence I now have and making me feel so at ease.

I can’t thank the Birmingham team enough. They all are truly awesome and I’m so greatful for all the care that I received . I am extremely happy with the results from my surgery. I highly recommend the private clinic and would happily return in the future.

21 oktober 2024
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Antwoord van The Private Clinic of Harley Street

Dear Emma,

Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that your Breast Augmentation journey with Professor Sandip Hindocha and our Birmingham team was amazing.

It’s fantastic to know that you felt well cared for from your initial consultations all the way through to your aftercare. Our team strives to create a welcoming environment, and it’s heartwarming to hear that Wanda, Gladys, Rachel, and Lisa made such a positive impact on your experience.

We pride ourselves on being available for our patients whenever they need us, so we’re delighted that you found our support reassuring during this important time in your life. Your newfound confidence means everything to us!

Thank you again for recommending our clinic so highly. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Kind Regards,
The Private Clinic

Beoordeeld met 3 van de 5 sterren

Customer service from reception is…

Customer service from reception is fine. Welcoming is fine, as a surgery, not happy at all! I had breast implant replacement and a breast lift. At the consultation, I requested cleavage, and the surgeon, Dr Javali, suggested a size down, and I agreed. But after the surgery and the swelling went down, I noticed my breasts are completely different; on the sides, they are falling down, my nipples look unexciting, I am not a size down, I am not having any cleavage at all, and my breasts are not looking nice at all. All I can see is that he pulled my breasts from the center, and I can only see a straight scar to the side. I am forced to wear a bra that pushes my breasts to the center, hurting me on the sides. I am now a size F, and I was wearing a size E before surgery. When I last saw him, he showed me the before picture, but to be perfectly honest, I would rather have it like before than look at my results now. After spending nearly £9000, I am heartbroken and regretting having this surgery.

6 juni 2024
Review zonder uitnodiging
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Antwoord van The Private Clinic of Harley Street

Dear Stefania,
Thank you for taking the time to share your experience with us. We sincerely apologise for any distress you have encountered following your recent surgery with Mr Jallali. It is clear from your feedback that your expectations were not met, and we understand how disappointing this must be for you.

We appreciate your acknowledgement of our reception team's service; however, we are concerned about the issues you've raised regarding the outcome of your breast implant replacement and lift procedure. Your description of experiencing discomfort and dissatisfaction with both size and appearance is concerning, and we take such matters very seriously.

We have been in contact to invite you back for a follow-up consultation at your earliest convenience so that we can discuss your concerns in detail and explore potential options moving forward. Your satisfaction is important to us, and we want to ensure that all aspects of your care are addressed appropriately.

If you have any additional concerns please feel free to reach out directly at 0203 325 6500 so we can assist you further.

Thank you once again for bringing this matter to our attention.
We look forward to hearing from you soon.

Kind Regards,
The Private Clinic

Beoordeeld met 1 van de 5 sterren

Had a consultation about my bunions…

Had a consultation about my bunions with Mr Bianchi - total waste of money - felt he was about to pack up to go home when I went in to see him - felt he just wanted to fob me off and not even look at my feet - I showed him my bunions and he claimed I had an imbalance of the foot that would get worse if he operated on it - I had to remind him to make a scan of my foot, which he had mentioned and then forgotten about - he then told me about customised insoles £175 - to be fair, he also mentioned I could get some arch supports from Boots. And that was it. I think he is just collecting consultation fees, which are steep and if poss. their expensive insoles. Anyhow, it all worked out better for me in the end - saving me a lot of money - NHS consultant said that I’ll need my right foot operated on at some point in my life. There was such a hype about this doctor - I say, save your money. The new techniques are done by other consultants as well and for free, if you qualify.

24 januari 2024
Review zonder uitnodiging
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Antwoord van The Private Clinic of Harley Street

Dear Katja,
Thank you for taking the time to share your experience regarding your recent consultation with Mr. Bianchi. We sincerely apologise for any frustration and disappointment you encountered during your visit.

It is concerning to hear that you felt dismissed and that your needs were not adequately addressed, particularly regarding the examination of your bunions and the follow-up on necessary scans. We strive to provide attentive and thorough care, and it appears we fell short in this instance.

We appreciate your feedback about our pricing structure for consultations. Your comments will be taken into consideration as we continually assess our services to ensure they meet our patients' expectations both in quality and value.

While we are glad to hear that you found a satisfactory solution through NHS services, we regret that your experience with us did not reflect our commitment to patient care. Please know that we take all feedback seriously, as it helps us improve our practice.

If you would like further assistance or wish to discuss this matter directly, please do not hesitate to reach out to Alex, Head of Operations on 0203 325 6500. Your satisfaction is important to us, and we hope for an opportunity to regain your trust in the future.

Kind Regards,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

From my initial enquiry regarding…

From my initial enquiry regarding bunion surgery to my final appointment after the procedure I found everyone to be very supportive, kind and professional and I am very happy with the outcome!

2 december 2024
Review zonder uitnodiging
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Antwoord van The Private Clinic of Harley Street

Dear Suzan,

Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you felt supported and cared for throughout your journey, from your initial enquiry about bunion surgery all the way through to your final appointment.

Our team strives to provide a professional and compassionate environment, and it’s heartwarming to know that we met those expectations for you. We're especially delighted that you're happy with the outcome of your surgery!

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Wishing you continued health and happiness.

Kind Regards,

The Private Clinic

Beoordeeld met 1 van de 5 sterren

Appalling Customer Care

I had cosmetic surgery in November 2023, performed by Mr Fazel.
Firstly,for each appointment before, and after, the surgery, I was never seen on time.
On one ocassion I was waiting for an hour!
Once I was healed I was not happy with the result so I began discussions with the patient coordinator regarding the issues.
I had another appointment with the surgeon but it felt rushed and I felt rather dismissed.

In June 2024 I was asked by the patient coordinator to put my concerns in an email, which I did. I heard nothing so chased multiple times.
3 months later, in September 2024 I was told it had been escalated to the practice manager and they would contact me in a 'couple of days'.
I had an in person appointment with the practice manager, later in September, along with another surgeon, for a review of the surgery
and to discuss options. I was told that a full report, with options,would be sen to me. I felt real hope when I left.

Another month went by and I received an email which just confirmed what we had discussed, but no mention of the options for me to move forward, and no costs.
I emailed back to the practice manager but he ignored me from there on.
The patient coordinator then contacted me to say I could see my original surgeon but I had already made it clear I did not want to see him again as he did not
make me feel comfortable.
I was told my information had been sent to the person that deals with all complaints. Again I waited. It is now January - a full 7 months since I first raised
my concerns and I have not heard anything from this next person.
For the amount of money I have spent I cannot believe the non-existent customer care that has followed.
I would absolutely not recommend this clinic. There may be some great surgeons there, but the after care is appalling, and that is when you really need someone.
For the record, all the nurses were wonderful.

I have taken the following from their website "We pride ourselves on offering an exemplary level of service and ensure that we treat our patients in a professional,
friendly and emphatic way, and are always available when they need us" As far as I'm concerned, and from other reviews I have now read, this couldn't be
further from the truth.

17 september 2024
Review zonder uitnodiging
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Antwoord van The Private Clinic of Harley Street

Dear Clare,

Thank you for taking the time to share your detailed feedback regarding your experience with our clinic following your cosmetic surgery performed by Mr. Fazel in November 2023. We sincerely apologise for the distressing experience you have encountered, particularly concerning appointment delays, communication issues, and perceived inadequacies in aftercare.

We understand that timely appointments are crucial for our patients, and we regret that this was not reflected during your visits. Your comments about feeling rushed during consultations with Mr. Fazel are taken seriously; it is essential that all patients feel heard and valued throughout their journey with us.

Moreover, we are truly sorry for any frustration caused by our delayed responses to your concerns over several months. This is not reflective of our commitment to providing exemplary service as stated on our website, and we appreciate you bringing this matter to our attention.

While we are pleased to hear that you found our nursing staff wonderful, it is clear from your review that there were significant shortcomings in other areas of care which need immediate addressing within our practice management team.

Please rest assured that we will be reviewing your case thoroughly and will take steps necessary to improve both communication processes and patient follow-up protocols moving forward. If you would like us to discuss this matter further or if there’s anything specific we can do at this point, please do not hesitate to reach out directly to our clinic manager on 0203 325 6500. Your satisfaction is important to us, and we hope to regain your trust in our services.

Thank you once again for sharing your experience; it plays a vital role in helping us enhance patient care standards.

Sincerely,
The Private Clinic

Beoordeeld met 5 van de 5 sterren

Excellent professional treatment…

Excellent professional treatment throughout the complete process from initial consultation to conclusion. Would highly recommend.

9 januari 2025
Review zonder uitnodiging
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Antwoord van The Private Clinic of Harley Street

Dear Philippa,

Thank you so much for your wonderful review. We’re thrilled to hear that you had an excellent experience with us, from your initial consultation all the way through to the conclusion. Our team strives to provide professional and attentive service, and it’s rewarding to know that we met your expectations.

Your high recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out!

Kind Regards,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

Bunion Surgery experience

The operation went to plan and was in every way similar to what had been described. I was given time & attention and the aftercare was not rushed. The first appointment date was changed however I could fit in with that as it was only 1 day earlier than planned. The 2nd suggested change I couldn’t do but this was accepted by the team. Mr Bianci is very professional & I felt confident in his practice.

2 december 2024
Review zonder uitnodiging
Logo The Private Clinic of Harley Street

Antwoord van The Private Clinic of Harley Street

Dear Anne,

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your operation went smoothly and met your expectations. It's wonderful to know that you felt well taken care of, especially regarding the time and attention you received during both your procedure and aftercare.

We appreciate your understanding with the scheduling changes; we always strive to accommodate our patients as best as we can while ensuring quality care. It’s great to hear that Mr. Bianchi’s professionalism helped instil confidence in your treatment – he truly values each patient’s trust.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Kind Regards,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

Returning customer. Pleased with the Private Clinic 👍

Used the Private Clinic before and I find them honest and trustworthy in not advising you to do treatments for the sake of it or if not medically appropriate. My major treatment worked really well and I'm having some supplementary work done. I'm realistic on this one with no high expectations, but my therapist is really enthusiastic and supportive so I'm really pleased with the regime, appointment timetable and price. Looking forward to results, however minor, in the next few months. Friendly and professional treatment from an honest provider. Thanks 👌 😊

9 januari 2025
Review zonder uitnodiging
Logo The Private Clinic of Harley Street

Antwoord van The Private Clinic of Harley Street

Thank you so much for taking the time to share your wonderful feedback. We’re thrilled to hear that you’ve had such a positive experience with us at Private Clinic. Your trust means everything to us, and we’re glad that our commitment to honesty and integrity has resonated with you.

It’s fantastic to know that your major treatment worked well, and we appreciate your realistic approach as you embark on your supplementary work. We're delighted that your therapist has been enthusiastic and supportive throughout this journey – it truly makes a difference!

We look forward to seeing how things progress over the next few months, no matter how minor those results may be. Your satisfaction with our regime, appointment schedule, and pricing is incredibly important to us.

Thank you once again for your kind words! If there’s anything else we can do for you or if you have any questions along the way, please don’t hesitate to reach out.

Kind Regards,

The Private Clinic

Beoordeeld met 5 van de 5 sterren

Thank you!

I had bunion surgery on one foot via the traditional method using pins and metal fixings, the recovery was slow, painful and the result disappointing. Reluctant to go through the same process again I opted for Mr Bianchi's procedure which at first I considered 'too good to be true' I was not disappointed, the procedure was pain free, I walked out the same day and within weeks my normal activities resumed. I am delighted with the outcome, my only regret is not finding Mr Bianchi sooner! I can not thank Mr Bianchi and his amazing colleagues enough and would highly recommend Mr Bianchi and The Private Clinic

5 november 2024
Review zonder uitnodiging
Logo The Private Clinic of Harley Street

Antwoord van The Private Clinic of Harley Street

Dear Yvonne,

Thank you so much for taking the time to share your experience. We are thrilled to hear about your positive journey with Mr Bianchi’s procedure after your previous surgery challenges. It’s wonderful that you found our approach pain-free and effective in getting you back to your normal activities so quickly.

Your kind words about Mr Bianchi and our team mean a lot to us, and we’re delighted that we could provide you with an outcome that exceeded your expectations. We always strive to offer the best care possible, and it’s rewarding to know that we made a difference in your recovery.

If you have any questions or need further assistance, please don’t hesitate to reach out. Thank you once again for recommending us; it truly makes our day.

Kind Regards,

The Private Clinic

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