The UPS Store Canada Reviews 

Amazon delivery promised for May 22. And on that day, a UPS truck went right past our door, didn't stop, didn't slow down. The driver must have been rushing to get home.

Here we are 5, count 'em FIVE days later and still don't have the package. UPS has been nothing if not totally useless. Responses are uninformed.

Tried calling the 800 742 5877 number on Saturday. The whole operation was shut for the weekend, and just because it's Memorial Day in the States, they are closed today. What kind of a mission critical operation prevents clients from contacting it on a weekend?

This is head in the ground management and should be obliterated.

NEVER, ever, not even once should someone choose UPS.

This place is a straight money grab.
Avoid the UPS store #509 located at 264 Queens Quay West Toronto unless you enjoy being taken advantage of. Was getting my copies done here but today I was charged $3.00 to send the store the copies I wanted copied. Was charged $1.00 for two #10 business envelopes.
The woman behind the desk even laughed when I questioned her on it then acted like she didn’t speak English well.
What a joke.
Avoid,Avoid,Avoid.
Go to Staples . They do not charge any fee for copies

The video says it all , it’s viral , on Google ,on Instagram,facebook etc . You might want to have someone advise the driver to not drive like a lunatic through downtown Hamilton at the corner of Macnab street north and Colbourne avenue. Last time I forwarded a video I was asked “is this a complaint” well yes it is . Thank you , Dan Myles video available on Google review of UPS Canada Store ,

UPS failed to follow their own procedures from the beginning & complaint/claims department refuses to acknowledge & assist. I called +20 times, sent 27 emails, kept getting transferred to other people/departments, UPS claims department didn’t reply to 6 (out of 13) emails I sent, 7 emails were templates ignoring all issues with irrelevant info to the situations, 4 claims were opened with no results. I paid twice, have security footage of the package being picked up, yet UPS denies. More info below.

I called UPS to ask if they offered service (for individuals not businesses) to pick up a package in Alberta and deliver it to the Wayfair Warehouse in Ontario. The answer was yes and I was told a form had to be filled out to start the process. These forms were filled out by an UPS employee. This lady (unknown name, in good faith I did not record the call or the name) arranged the whole pick up, said they filled out the forms and when I asked if I was going to receive a confirmation email or any documentation about the pick up, this employee said no. I was informed I would only get documentation/confirmation if the package was received. No documentation was ever sent to me. This was the first pick up attempt, that failed. After that, a second pick up was scheduled. Again, no documentation was provided so I went online & took screenshots as proof. Clear instructions were given that the driver had to bring a pre-printed label.
Over time, employees mentioned no information whatsoever was in my account & the pick up didn’t exist (yet my correct email, phone, addresses, pick up times, card details are to this day recorded in my account). If it did not exist, where did I get screenshots with ‘complete pick up request’, paid for it twice and have security footage?
There is security footage of someone picking up the package. However, Wayfair never received the package and UPS claims to not be responsible for anything. In fact, during multiple calls, UPS employees said the package was never picked up. UPS never acknowledged or took responsibility for anything. After getting nowhere with phone calls, I decided to communicate over email so I could escalate this issue. I explained in multiple emails, that no one from UPS ever provided me with the required/any information, documentation/confirmation, UPS ignored this each time, stating they needed more proof a pick up happened.
I sent them multiple documents with the pick up request number, the tracking number, other tracking numbers employees provided, my bank statement, confirmation email of the retail store with exact date & time of pick up & the security footage of the pick up. This information was provided to multiple employees & ignored each time. Multiple UPS employees opened claims (4 total) on my behalf, as I was unable to do this myself in my account. Several were closed for no reason, without contacting me (they stated I was emailed but no emails were ever received in my inbox or spam, yet the correct email is on the claims confirmation emails & my account). Each time I contacted UPS, I had to, again, wait 10 business days. The package was picked up on the 30th of June.
I sent 27 emails to UPS. UPS employees didn’t read&replied nor answered my questions (multiple emails I sent, remained unanswered). They copied & pasted the same responses over and over with irrelevant information & requesting info I already sent.
UPS transferred me to multiple people/departments, causing me to have to start over each time. After 14 emails they told me to email the claims department. I asked twice, if they denied ever picking up the package, they ignored this. They replied twice with an automated answer, 5 times copying another automated message (and still manage to make typos), again not addressing anything. In total 13 emails were sent to the claims department. UPS is responsible for losing content worth 186.89. I never received a refund or proper assistance from UPS.

UPS stole my money, ruined my holiday and are still screwing me around, they lost a 3K USD Fender Strat, they sent me a message asking for an additional 356 to avoid any delays, import and taxes, before it was deemed missing, so I paid them, the package was lost, I was refunded some of the money, not the shipping nor the import and taxes, UPS SOLICITATED AND FACILITATED IT, I paid them not the Government and want my money, THIEVES!