I've bought from the Vinyl Store a few times now and they are fast becoming a favourite online retailer. A great range with more than competitive prices. Communication is top notch around order status... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have ordered from here multiple times and it is the BEST! It comes fast, never takes more than a few days. Comes in such good condition, it’s never damaged and some how when I buy brand new vinyl... Toon meer
Bedrijf heeft geantwoord
First time ordering from The vinyl store, 4/5⭐️ due to one out of the 6 vinyls I ordered arriving slightly damaged and not sealed. However after some excellent customer service from the team they g... Toon meer
Every time I throw in an order it always shows up correct, swiftly and in perfect condition. Highly recommended checking them out. You might something you've been looking for elsewhere.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Platenwinkel
- ook in
- Muziekwinkel
Geschreven door het bedrijf
As true music lovers, we share your passion for vinyl in all its forms – whether it’s for playing, collecting, or simply admiring. We understand the unique appeal of vinyl records and are committed to celebrating their enduring legacy. Discover a world of musical treasures in our vast catalogue, which includes everything from mainstream hits to collectors’ items, limited editions, coloured vinyl, box sets, and beyond. Whatever your taste, we have something for everyone.
Contactgegevens
13/12 Stanton Road, 2147, Seven Hills, Australië
- contact@thevinylstore.com.au
- www.thevinylstore.com.au
4,4
Uitstekend
67 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Vinyl store is awesome
Vinyl store is awesome! Always excellent service, great website quick delivery. Never any problems!
19 juni 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Oh thank-you so much Jodie for your banging review and thank-you for your support. Have a great weekend and hopefully we shall see you soon at TVS. TVS Team
They have a great catalogue of vinyl…
They have a great catalogue of vinyl and they deliver quickly
13 mei 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you so much John for your kind review and supporting independent record stores. Have a great day and hopefully we see you again soon.
Regards,
TVS Sales Team
Excellent service and price
6 mei 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you so much Michael for your review and shopping with us. Have a great day,
Go local
Go local, don't use this company who try to hide their address, have no phone number and don't respond to emails. Terrible service and hide behind their online presence. They claim to have replied to my emails but this is false and I had to sell the records unfit for purpose locally and lose half the purchase price. If only they told the truth and replied to emails as fast as they argue with my honest review we wouldn't have been out of pocket hundreds of dollars.
UPDATE:
Thanks to Trustpilot I finally got a reply from The Vinyl Store where they admitted to lying on their response below as they never replied to my emails. They even pasted my private email below against my request which proves they didn't answer my query until I posted this review. Hopefully this helps other people avoid this dishonest and nasty company. Don't just go local, go anywhere else!
9 februari 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Tony - your facts are built on lies and you are not the customer - you went from some fit for purpose which means you didnt want and we covered that with the purchaser.
Good luck with truth in your life - it is clearly not something that is real for you.
We answered all your emails. You wanted to return an unwanted gift that someone else purchased with us and we told them and you we have a no returns policy and that if you had returned the ones unopened we could only refund the purhaser credit card and heard no more from the person who purchased the items. We had several emails from you in which we responded. Please supply all the facts. Here is the return policy. We have supplied goods as purchased and that was the it. Sorry if you do not like your records or do not have a player. That is between you and your gift giver. Facts matter. https://www.thevinylstore.com.au/pages/returns
We also replied to the purchaser and said we would in good will refund them once the returns you said were sent back arrived and we inspected them for resale. We never heard anymore.
The story keeps changing as to why they were being returned and our refund policy does not cover change of mind - which it became (and not a quality issue - which you have recourse to address with us and via ACCC).
Threads
The Vinyl Store (Shopify)
1 Apr 2026, 16:41
You received a new message from your online store's contact form. Country Code: AU Name: Tony Email: Phone Number: +Message: I
Contact at The Vinyl Store contact@thevinylstore.com.au
1 Apr 2026, 17:53
to antony.mayo
Hi Tony
We don't seem to have an email from you to the contact or sales emails sorry; hence why no reply yet - apologies.
I can't find an order under your email.
Can you please advise the order number or email used for order and also advise what was the quality issue?
If you think it was shipping damage can you also advise vs say production quality issue?
Can you send photos or small video files so we can assist further ?
Regards,
The Vinyl Store
Sales Team
www.thevinylstore.com.au
Aus Post Shipping Calculator + Shipping Policy + Returns Policy
Tony Mayo
Attachments
1 Apr 2026, 17:58
to me
Thanks for the reply, here's my initial email:
Sorry for this, it's a bit embarrassing but I was given a few records for my recent birthday that I believe were bought from you, but I don't have a record player.
Therefore I need to return this gift as I can't use it. A couple of records have been removed from their plastic wrap so I will try to sell them elsewhere, but what's the next step to return everything on the attached invoice apart from Crowded House and Bowie that are opened?
They are still in the original box so I can send back to you and get a refund on the 7 albums that are still in saleable condition. I believe it comes to $435 and you can have the sleeves back as well.
They were purchased by
Tara Battersby
Order number 27254TVS
Thanks again, and apologies but I can't use these without a turntable.
Tony
An excellent destination for vinyl
An excellent destination for vinyl enthusiasts. The selection is extensive, pricing is competitive, and orders always arrive quickly and securely packaged. Highly recommended.
12 april 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you so much for your kind review Derek. Cheers for supporting independent vinyl stores and being a returning customer. Have a great afternoon.
Excellent customer service
Ordered several records from The Vinyl Store. They arrived quickly and packaged well. A cover on one of the records was damaged so I sent a photo to The Vinyl Store who acknowledged the email immediately and replaced the record at no cost. Excellent service and would use again.
2 april 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you so much Jason for supporting Independent music stores and your kind review. Have a great rest of the week. TVS
Great company
Normally I buy from Amazon, because of how easy shipping usually is, but I searched google and the vinyl store kept popping up first. I made an order expecting to receive the records in about two weeks. Three days later all my records came and they were packed beautifully. No dings and super fast. Now I don’t expect anything quickly, especially when Australia post is involved, but the fact that the vinyl store went to the effort to fulfil the order quickly is impressive. Pretty sure this is where I’ll continue to buy my records moving forward. Great company.
27 maart 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you Jeremy for your kind review and supporting inedependent vinyl stores. Have a great day.
Such an amazing company
Such an amazing company! Ordered a record on Tuesday with expected delivery the following week. Showed up two days later, extremely well packaged and in perfect condition. A seamless and easy experience from start to finish. I will be back!!
17 maart 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Hey Kat - thanks so much for the kind review and than-you for supporting independent record stores. Have a great day.
Very good experiences so far
Very good experiences so far - vinyl reasonably priced and the shipping package used is very sturdy so that, to date, all records have arrived without dings or seam splits.
9 maart 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you so much for your review and supporting independent Vinyl Music Stores. Have a great weekend.
Excellent service
Good communication, products arrived safely packaged in a timely manner. Couldn't ask for more.
2 maart 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you so much Julian for your kind review and for supporting independent music stores. Much appreciated. Have a great day.
Great selection and prices …
The Vinyl Store always has the cheapest prices, vast selection, great service and speedy delivery.
19 februari 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you so much for the kind words and thank-you for being a supporter of Independent Vinyl Music stores. Happy day :)
Amazing Quality and Quick Shipping
The vinyl arrived very quickly and in perfect condition. They sound amazing and there are no damages to the vinyl or the album cover. This is the second time I’ve bought off The Vinyl Store and I will definitely be buying again!
30 januari 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you so much for your review and thank-you for shopping with us. Have a great day.
Antwoord van The Vinyl Store
Thank-you so much Akram. Cheers for your patronage :)
The Great Vinyl Purveyors
One of the greater vinyl record purveyors of Australia. An exceptional customer care & high class service. A vast array of vinyls to choose from. All my purchases have been packaged like a precious diamond, with absolute care. Shipping & delivery is prompt from payment. All in all "the Vinyl Store" is my top go to shop for anything I am looking for in vinyl records to add to my ever growing collection. There's not enough stars to define the quality of business, so I give them A+++. I'm a frequent happy returning customer and will be their long time fan as long as they are around 🙏🏼
9 januari 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you very much for your review. We shall try to live up to the challenge :)
The records are packed with care and…
The records are packed with care and durability for Courier the only thing I would say if the Delivery Courier would not leave them out in the Sun as I live Nth Qld and it gets stinking hot and twice they have left the records flat on my Doorstep in the heat. Any way that could be passed on to the Courier company
24 januari 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you for the review Nola. Noted re leaving items. Over Christmas we had been instructing to take to Local PO if noone home for this reason and a lot of folk were also not realising their items were waiting for them and they returned to our warehouse. We have now gone back to asking them to leave in a safe place. We will investigate what else we can do to strike a balance with customers. Thanks again.
Their website was easy to navigate they…happy shopper
Their website was easy to navigate they had a good selection of products that interested me prices were competitive delivery of my goods purchased was very quick overall will definitely purchase from this company again
27 januari 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you for your business Paul. Have a great day
Excellent product and service.
Excellent product and service.
19 januari 2026
Review zonder uitnodiging
Antwoord van The Vinyl Store
Thank-you Nathan
Fantastic communication! well done.
Fantastic communication, well packed and I would highly recommend.
27 december 2025
Review zonder uitnodiging
A Xmas miracle!
Because I hadn't thought/planned ahead enough, I made two last minute purchases on the weekend before Xmas - emailed them on the Monday to see if there was any chance they could ship them together, and do it as express post. Received a reply in less than an hour actioning my request - received the records on Wednesday being Xmas eve (and I live regionally, not in the city).
Well done Vinyl Store! Excellent customer service resulting in a very happy child! (and some good luck with AusPost)
24 december 2025
Review zonder uitnodiging
Antwoord van The Vinyl Store
Good news - thank-you Jane. Happy NY
Very quick delivery
Very quick delivery. Great secure packaging. Good range.
20 december 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.